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Business Profile

Auto Customizations

California Custom Sports Trucks

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Customizations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently had a lift kit installed in my truck. Truck looks great. When I went back after ***** miles to have everything checked, I mentioned that there was some rubbing. While tightening I showed the tech a spot that I thought the rubbing was coming from. He told me that appeared to be tire shine. However, I hadnt wash my truck since it left their shop.it wasnt until a week later I woke up to my brake light on and my brake fluid low. I topped off the fluid and bought brakes to have them done. My brakes were fine. The problem was a brake line came loose during installation of the lift kit. That brake fluid ate up the paint on the inside of my rim. I went to the shop and asked them how we can fix this cause I was not going to pay for the repair. They told me they will contact their paint guy to have it fixed. I called back once since speaking to them about it and now its been a 2 weeks and I have not heard back. Spent almost $4,000 at this shop for them to send me on my way to put my wife and 2 kids in a vehicle with a leaking brake line causing damage. Theres plenty of custom shops that could have done this right. I am surprised the owner ** the owner didnt even care to reach out. I wont continue to chase people to do the right thing. Ill let the review and pictures tell the story.

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