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Business Profile

Bail Bonds

Action Immigration Bonds and Insurance Services, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/13/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They put a hold on my credit card for $15,000 for a bond from my son's court. The court was closed for more than 7 months and they have not released my money. This is truly incredible. I have spoken to the immigration court. The case is closed.

    Business Response

    Date: 10/23/2024

    We spoke with ******* ****** several times and we explained to her about the cancellation of the bond (form I391) from the *******************************, we need that document to cancel the bond and release the collateral.We sent various emails to DHS requesting the cancellation of the bond, but we are still waiting for their responds.
    The contract Ms. ****** signed in 2022 is very clear regarding the cancellation of the bond.
    We have not received the order (I391) from the *** yet and thats the reason we cant close the case.
    Please see in the attached file #3 we explained about the I391, ******* ****** signed.

    Business Response

    Date: 10/24/2024

    Dear Indemnitor

     

    It is with great pleasure to inform you that our office has received the cancellation of the immigration bond, via form I-391. We have released the hold on your credit card(s) in accordance with the agreement, please allow 5-6 business day for this to reflect on your account. If you have any question please feel free to contact us at **************. Thank you so much for your business and allowing us to be of service.

     

    Please check the attached file to see when DHS cancel the bond was 10/24/2024 and not on January as you mentioned before.

     

    ***** *********

  • Initial Complaint

    Date:02/08/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Action Immigration Bonds requested me to send them a picture of my new credit card before my credit card on file expired. on December 31st at 2:42 pm I sent the information via text just the way they requested. However, my Credit Card was charged anyways for the amount of $5000. I reached out to Action Immigration Bonds the first week of January to resolve this matter. The agent responds was " We left early that day and there was no one available to receive your information ".In order to solve this inconvenience and to return the charges I have to pay a fee (I think the agent said $150 or so) According to the website this company opens 24/7. **********************************************************************'m not sure why they are trying to take advantage of me. Obviously, this agent is either lying to me about the hours of operations or is trying to charge me extra money for no real reason. I'm wondering how accurate is the information they provide to their customer and wondering if situations like this had happen in the past. I would like an explanation on this matter.

    Business Response

    Date: 02/21/2023

    see attached response. 

    Customer Answer

    Date: 02/23/2023

     


    Complaint: 19366921


    First of all, thank you to all parties involved for taking the time to look for a solution on this matter. 

    I am rejecting this response because:
    Action immigration Bonds is referring to a contract that in fact is pending and has nothing to do with them changing my CC. 
    The main complaint and the reason for my frustration is. Why was my CC charged?  Even if I did what I was told. 

    I received a phone call on December 28th from an agent representing Action Immigration Bond reminding me to send a picture of my new CC before the end of the year 2022 since my current CC was expiring by the end of the month. He clearly said to me "if we don't receive the new CC before the end of the year... Your CC will be charged $5000. To avoid this. You must send me the picture of the new CC before it expires "  I also received a text on that same day from the agent for me to follow his direction and send him pictures of the new CC.
    Few days later on December 31th I was able to find the new CC, at 2:42PM on that same day I sent two pictures, front and back via text as directed by the agent from Action Immigration Bond . Right after sending the pictures I called the offices twice, however there was no one to answer the call.
    I called Action Immigration Bond  the first week of January when I realized my CC balance. I believe I spoke with the same agent that requested the picture of the new CC back on December 28th. This agent told me that even if I sent the pictures on time they left early on December 31st and no one was available to receive and process the new CC information. His resolution was for me to pay a fee to Action Immigration Bond for them to reimburse me the $5000. ( the fee is $100 and something... I'm not sure )
    Action Immigration Bond is responding to this complaint with a letter that has the information for the contract. However, with all due respect it doesn't explain the reason for charging my CC. Clearly on their response letter it is stated that business hours are Monday -Friday 9am to 5pm. Which contradicts the conversation I had with the agent the first week of January.    
    In conclusion I have to pay a fee because they left early on December 31th, and no one was available to process my new Credit Card information. How is that fair to a customer ? 


    Thank you again. I'm looking forward to hearing back from you soon and solving this inconvenience. 

     

    Sincerely,

    *************************

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company charge my credit card for $10.000.00 because it was a fraud on my account I had to change my credit cart and they sill charged me a maintenance fees of $250.00 every year I pay them in ******* dollars for them to post bond for my causing and I agree to pay 250 dollars every year as long the immigration case is open.But they already charged my account for10.000.00 dollar because I have to change my credit card because Of the fraud on my account and they still charge me the 250.for the maintenance fees and they also told me that I have to pay them a300.00 dollars fees for them to put the new credit cart on the system

    Business Response

    Date: 02/06/2023

    see attached response for complaint # ********

Action Immigration Bonds and Insurance Services, Inc. is BBB Accredited.

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