Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was misinformed and lied to by the attorneys and staff at van horn law group(***************). They lied to make me a client and file a ch.13 bankruptcy. I have emails from staff giving me false information and one person telling me this and another a different story. I was told all debt would be discharged, but after I filed, they told me only parts and only half of my items were included. I have dismissed the ch.13 bankruptcy, but its still on my record. If they would have told me that they couldnt help, I would have never signed up, now Im stuck with a messed up credit report and have spent thousands in court and trustee fees for nothing.The bankruptcy should be erased from my record.

  

  Business Response

  Date: 05/01/2025

  We are sorry to hear that this client was dissatisfied with their experience. For the last 15 years we have always aimed to provide caring, competent, and clear legal support to every person we serve.
  We regret that we werent able to help the client fully see the long-term benefits of bankruptcy, but we wish him the best in resolving his financial situation. If he ever has questions or needs further clarification, our door remains open.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed bankruptcy with this firm. A week before it was discharged, I received a call about my car, which, from the VERY beginning, I had made very clear that I was keeping. I called them back, the young lady asked a vague question about keeping my car and hung up. November 13, 2024 my bankruptcy was discharged. November 22, 2024, my car was repossessed. Turns out a letter that was supposed to be signed by me was NEVER sent to me. I received the letter on November 25th, signed by Mr ******** on the 22nd. The letter was from the banks attorney dated AUGUST 2, 2024. I never received this letter. Though I was ahead of my car payments because the bank didn't get this letter back, they took the car thinking it was part of the bankruptcy. The law firm then takes 2 weeks, trying to figure out how to fix their mistake. Mind you I have no car, buying rides, my son and I losing pay trying to fix this and all I'm getting is we're trying. Finally, after 2 weeks of trying, they say they finally have the bank's attorney agreeing to letting the case being reopened and to have my car removed. I asked how long this would take and she said she wasn't sure. I still had NO CAR. And no one was taking responsibility. They did give me $100 back of their fee. ****! My son and I lost nearly $5000 worth of stuff due to their mistake. I can give you a list of all that was incurred because of their mistake and they give me $100.

  

  Business Response

  Date: 02/20/2025

  We have spoken to the client several times regarding her concerns.  We understand the confusion this has caused and regret any hardship she and her family may have endured. However, we believe we have taken the necessary steps to address the matter appropriately. At this time, we consider this issue resolved. If you have any further questions, please feel free to contact our office directly.
  

  Thank you.
  
  **** ****, ************* Law Group.

  
  

  

  Business Response

  Date: 02/20/2025

  We have reached out the client directly.

  Customer Answer

  Date: 03/04/2025

   
  Complaint: 22832469
  
  I am rejecting this response because: They are the ones that caused me to not only lose my car but the $3000+ that I had put into the car the month before! For two weeks after the incident, all I got was we're trying to and no one cared that I was having to beg and borrow to rent a car ($250) and pay people for rides ($25.00) and at the end of the two weeks, there was still no date as to when I would get my car back. The answer was it depends on the judge's schedule. My ** was at stroke level. I was puking daily and I could not deal with! And they waived the last payment of $100. Well, thanks...that's the very least that should have been done! I would like at least $250.00 back.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the entire bankruptcy. My license was from out of state. They told me I had to get a Florida license. They lied and said they couldnt file federal bankruptcy. Thats a lie. The ******** office confirmed the could. Its been a year and a half and every time I contact them, it goes to voicemail. Then they keep requesting more documents, which they already have. They are purposely defrauding me. I want my money back.

  

  Business Response

  Date: 12/30/2024

  Thank you for sharing your feedback. We take these types of concerns very seriously.  We're pleased ******* is working on an amicable solution with you.  We value our clients and are committed to resolving any issues that arise.  Please call the office with any additional questions you may have.  

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to ************ group last fall wanted to file bankruptcy during the time I had lost my apartment and wasn't able to keep my job because of serious health challenges and I had to go through a major procedure. I had depleted my savings and paid them about $604 I told them I was unable to pay the entire amount which was over $1000 due to the fact I couldn't work I was still recovering. After more than 8 months I decided not to go through with the bankruptcy anymore because I found a way to repair my credit and asked for a full refund they denied the refund and said it will be a credit for the future on my account which will not help me because I won't file for bankruptcy anymore. They told me that an attorney was going to call me I've waited for the attorney call no one calls. I called back one gentleman told me I was put on the attorney calendar but he didn't call. I have no source of income I'm still waiting for disability for the past 8 months I still have more procedures to do I need the funds to be refunded immediately.

  

  Business Response

  Date: 08/26/2024

  GB- Thanks for taking our calls.  Im sorry to hear of your health issues and I am glad we were able to reach an amicable solution. If you need anything else,please reach out to the office.  *****************, ************** Law Group. ************. 

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After retaining services, circumstances changed and I spent MONTHS emailing and trying to figure out how to determine what needed to be done to terminate proceedings. No paperwork was ever filed. Nothing had proceeded, so FINALLY I was set up with a phone call with Attorney ***************** to discuss termination of the retainer and any potential refund. I was told in my brief conversation that since nothing had proceeded or ever been filed that I was *********** a full refund and paperwork would be sent to do so. I am now told 2 weeks later that I will NOT be getting any refund, partial or full, but instead will have a credit for any future needs. I was even told that no mention of such refund was ever made.I fully understand retainer, contract, etc. But at the end of the day, if I'm not using services even a partial refund would be appreciated.My dealings with them have been a mix of unprofessional and dismissive to non communication and lack of explanation. Numerous emails not returned at all or returned with scripted responses.I accept any naivety on my part as I retained services under duress. I'm hoping for a better resolution, but just know when retaining this firm...buyer beware.If I don't end up with a refund of any sort then apparently I have a "credit" for attorney services that I will likely never need to render.

  

  Business Response

  Date: 01/30/2024

  Hi, we were able to speak to client and resolve.  If any further questions, please call office.  ***************************** Atty. ************ Law Group.

  Customer Answer

  Date: 01/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with the firm about closing my case, since it has not been filed with the courts. The attorney, I spoke with assured me that he will send me a waiver and refund all the money I paid. I have been reaching out to the company by email and no one has responded. It doesn't take this long email a waiver or to follow up on your promise. The reason I am closing the case with this company, is due to their inconsistency. They take a long time to reply and makes your feel as if you are the problem. All I want is what was promised to me before they try to charge me again after I have spoken with them about closing my case. I would like for this company to take a few seconds out their time to send over the waiver and process the refund as promise.

  

  Business Response

  Date: 01/13/2024

  At Van **** Law Group, we prioritize professionalism and understanding, particularly when dealing with sensitive matters. I was saddened to hear of your negative experience as we take all feedback seriously.
  Im glad we were able to speak to you earlier this week come to an  amenable solution.  Next steps are for you to receive and sign the waiver and the agreed refund amount will follow shortly.
  Should you have any further questions or concerns, please call the office and ask for me or Atty ************************** We are here to address any issues and ensure your satisfaction
  
  *****************, Atty. ************ Law Group

• Initial Complaint

  Date:08/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 25th I had a consultation to file chapter 7 bankruptcy. I was told I had an easy, straight foward case. On April 14th I signed documents and paid $388. I was then given a list of documents to provide, paperwork to fill out, and a credit councilling course to complete by the end of the month. I completed all the requirements and sent all the requested documents by April 27th and recieved an email saying my case would be assigned to a lawyer and filed within 2 weeks. The entire month of May went by and I heard nothing. I sent emails on May 13th, May 26th, and June 2nd that were all ignored. I then finally just decided to write a ****** review of my experience. I got a call almost immediately and suddenly my case was worked on and I was asked to remove my review so I did. Over the next 2 days I was sent a draft document for review and someone called me to discuss my documents. The documents had multiple errors thay needed to be fixed and I had to send some additional documents. On June 6th one of the assistants called me and said I was actually ineligible for filing chapter 7 so they were not filing my case. At that point I had been making payments on the payment plan and had paid $696. After that phone call I did not hear from anyone, but was then charged another $308. Around June 28th I asked for an invoice and explanation of what I'm actually paying for and I requested a refund of services not rendered. I have not recieved either. I have paid $1004 to the law firm for a chapter 7 bankruptcy and my case was not filed. Attached are screen shots of unanswered emails, requests for refund, proof of the 3 payments they have recieved me (totaling $1004.00), and a copy of invoice that says I am paying for a chapter 7 bankruptcy. And again, nothing has been filed. At this point I have no interest in working with this law firm and my only expectation from them is a refund.

  

  Business Response

  Date: 09/11/2023

  Thank you for getting in touch with us. We deeply value the rich history and essential mission of the Better Business Bureau.  ***************** asked me personally to respond.

  I assume that the comments and items we upload are for the purpose of resolving this issue and will not be shared to public.

  We've made numerous attempts to communicate with ************** through various channels, including phone, text, and email, in an effort to address and resolve her concerns. Substantial time and effort have been dedicated to her case, including the creation of the petition,   collaboration to gather necessary documents, and attorneys had calls/reached out to her. As stipulated in the retainer agreement, refunds are  not granted.

  However, we have decided to make an exception in this case, and ************** will be receiving a refund for the amount she has previously paid to us.  If she does not have it within 10 days please let me know. 

  If you have any inquiries or require further information, please do not hesitate to reach out.  I appreciate the work ************** does with animals and wish her well.
  

  Best regards,

  *****************
  

  Attorney at Law
  *******************************************************************************
  Main: **************
  
  

  Customer Answer

  Date: 09/11/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have recieved a refund. I am now satisfied with the resolution to this case. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this law firm for a chapter 11 bankruptcy and paid a deposit. I explicitly told them that I wasn't ready to file yet. When I was ready I emailed them and didn't hear back. I am no longer filing and want my deposit back. They stated I needed to sign a form to cancel which isn't true because there was no filing.

  

  Business Response

  Date: 07/11/2023

  Please contact the office to work this out. ************.