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Colleges and Universities

Keiser University

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Complaints

This profile includes complaints for Keiser University's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

37 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/10/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing in response to a collection notice or account listed on my credit report from your agency. Please be advised that I am formally requesting validation and verification of the alleged debt pursuant to the Fair Debt Collection Practices Act (FDCPA), 15 U.S. Code 1692g.Please provide all of the following:1.The amount of the debt and a full breakdown of how it was calculated.2.The name and address of the original creditor.3.A copy of the original signed agreement or contract bearing my signature, if applicable.4.Proof that your agency is authorized to collect this debt on behalf of the original creditor.5.A copy of your debt collection license (if required in my state).Until you provide the above information, I am requesting that you cease all collection efforts and remove any reporting of this alleged debt from my credit file with all credit reporting agencies.Please note: Any attempt to collect this debt without proper validation is a violation of the *****. If you fail to provide adequate verification within 30 days, I will consider the matter closed and take appropriate action to protect my consumer rights, including filing complaints with the ***** FTC, and Attorney Generals office.This letter is not an acknowledgment or acceptance of any debt.COLLECTION ACCOUNT:EXPERIAN:Creditors Name: ECSI/KEISER UNIVERSITY Account Number: ******************** Account Opened: 01/01/2020 Balance: $3,548 Creditors Name: ECSI/KEISER UNIVERSITY Account Number: ******************** Account Opened: 08/01/2019 Balance: $2,782 Creditors Name: ECSI/KEISER UNIVERSITY Account Number: ******************** Account Opened: 11/01/2019 Balance: $2,818
Business Response
Date: 04/10/2025
Good Morning,
Thank you for the opportunity to respond to the concerns of ****** ********. As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the ***************************** As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form. I have attached such form that would need to be completed by the student.

We would be happy to discuss this matter with you once we have a signed FERPA consent form. Or, Mr. ******** may contact the campus personally to discuss this matter with the school. We look forward to a positive resolution of this matter.
Thank you,
*. *****
Initial Complaint
Date:03/24/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I checked out the school in November to see if it would be a good fit for continuing education. The school rushed me into classes, stating that the classes started in 3 days. Since I had no funds for school, I reviewed potential loan options. Upon reviewing the possible loan options and costs associated, I decided I did not want to pursue any education and did not want any charges from the school. The schools practices seemed like it would be a poor fit. While in their office, they clicked through various financial documents themselves without giving me opportunity to review or a copy to review on my own. I communicated with them to let them know my plan to not take classes with the school. I have not paid any money and did not agree to any final charges or loans. The school wants to collect over $3000. from me. I contacted school to resolve and explain to them that I did not want to be charged or to take classes and that I felt pressured or forced quickly and pressured to try to force me to take loans I did not want. I believe the school pressured me into courses to try to charge me money quickly and now wants to collect. The school reached out to try to get me to enroll again and also to try to get money. I would simply like the school to correct the balance to $0 owed and $0 refund and to not be contacted again by them.
Business Response
Date: 04/08/2025
Good Afternoon,
Thank you for the opportunity to respond to the concerns of ****** ******. As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the ***************************** As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form. I have attached such form that would need to be completed by the student.

We would be happy to discuss this matter with you once we have a signed FERPA consent form. Or, ************ ****** may contact the campus personally to discuss this matter with the school. We look forward to a positive resolution of this matter.
Thank you,
Customer Answer
Date: 04/08/2025

Complaint: 23110804

I am rejecting this response because:
The school **** called me yesterday to discuss my concerns. I feel he understood my concerns on the phone that I was misled in the full costs and the program and that I did not understand the full cost needed at their school which is ****** approximately ever 4 weeks, and that I had been reviewing the cost the first 3 or so weeks after I originally met them in November. I did not originally meet with them for the program they are charging me for, and I only popped into it because I was led to believe that I would lose a spot and have to wait even longer if I did not join. Upon understanding the possible costs and reviewing all details given to me, I immediately realized this was not what I expected or was led to believe initially and then did not want to proceed in any way. I still do not know what full cost would be here, but I can only imagine ****** every 4 weeks is astronomical. And I did not even want this class, I wanted Radiology (which was/is full?) and this was something different and truly not needed.
I believe based on the conversation that they are looking to remove the charges they assessed given the circumstances. If they can confirm that they are willing to remove the added charges of $3000 that they assessed to me and wanted to bill, then I think the solution will be good, and we can all move forward with nothing further needed in resolution. Thank you.
Sincerely,

Alyssa
Business Response
Date: 04/09/2025
Good Morning,
Please be advised that the **** or any other faculty member at the campus has not agreed to remove the charges billed to ******** ******* Yes, the charges were explained to her, and she was advised that a significant amount was deducted due to early withdrawal. However, no one has agreed to remove the charges of $3000 that the student has noted in her complaint. Again, I have attached the ***** consent form for ******** ****** to complete in order for our office to provide specific information regarding this matter.
Thank you,
*. *****
Customer Answer
Date: 04/09/2025

Complaint: 23110804

I am rejecting this response because:
I am not understanding Keiser's position or difficulty on my request to not be charged by their school. I understood yesterday that they were looking into everything and at least understood me, but maybe not.
I will explain again. The school rushed me into joining while I was in their office. I expressed financial concerns then, and they brought a second ****** in to make me feel as though if I did not join that I would lose the opportunity for potentially a year for a completely different program (Radiology). I had a newborn infant with me due to ongoing childcare needs that I have, and I felt very stressed and rushed in the process but was reassured that I could review my options and loans. Since I had not yet paid any money to them, I believed I was fine and still determining the costs. I only joined the school to review my options and the costs, and upon realizing the potential ongoing costs of 12k per every 4 weeks, I realized this is absolute insanity, and not what I signed up for or approached them for. No one ever explained it was potentially 12k every 4 weeks or even how many semesters are needed at that rate to obtain radiology degree. If it was explained, I never would agree to that because I clearly cannot afford that, that is a huge disservice to me as a single mother raising a family, looking to further my income and education, not get destroyed with 12k per month. I discovered the misunderstanding on the potential long-term costs for the school, as I was reviewing a potential loan option, which I did not get a loan either based on all this information. The reason I decided to disengage Keiser is entirely based on discovering the potential costs, and also feeling like their program is not what I signed up for or expected. If needed, I will attach more documentation of the school this month mis-stating that I signed a loan doc and a TIL doc and accepted a loan, and my email from last year stating I did not accept a loan- email provided from the loan originator.
I feel like this is a huge money grab on behalf of Keiser, a school said to be students first- this is a far cry from student first. If Keiser cared about me or students in any way, someone would have explained to me the full number of courses needed, the amount of time to take to get a degree, what degree I was obtaining, anything to assist me in making a sound financial decision. Instead, Keiser asked me to log into their system within mere days of meeting, told me it needed to be multiple times to prevent me flunking from the course or losing the course credit, and now that I understand their system, their don't even hold true to their refund policy. A refund policy would be that I receive a refund of funds I paid to them, which was my understanding. Instead, I have not paid anything because I did not want to pay this type of money, and they want to charge a difference of the balance to me after the fact, which is not a "refund" at all. It is incredibly, incredibly, misleading to make someone believe the policy is a REFUND and not a charge of the difference.
I would like to know what we can do to resolve this and if Keiser can please be reasonable and please remove the charge so that this is not ongoing. It is causing me an incredible amount to stress to also feel like they have told me when discussing it with them that they will possibly send me to collections if it is not paid to them, which is another reason I really want nothing more to do with them and would like to move on amicably. I do not believe Keiser needs this money from me, I do not believe Keiser has provided me value, I feel misled by Keiser, and I also have nothing to give them anyways. I offered to try to pay their withdrawal fee which I think is $100 and that is on top of nearly $250 I think I already paid them originally.
Please let me know if we can remove the charges that I did not have full knowledge of, did not accept a loan for, and pay an additional withdrawal fee if needed, and move on.

Sincerely,

****** ******
Customer Answer
Date: 04/09/2025
Attached is the TIL document I did not accept, dated Dec 10. Attached is an email from Keiser trying to claim I accepted a loan in November. To this date, I have not accepted a loan, loan amount, or any terms thereof.
Initial Complaint
Date:02/25/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with KEISER **** plus they did not provide me with the original application like I asked.Account No: ******************** Amount Disputed: $7377
Business Response
Date: 02/26/2025
Good Morning,
Thank you for the opportunity to respond to the concerns of ******* *******. As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the ***************************** As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form. I have attached such form that would need to be completed by the student.

We would be happy to discuss this matter with you once we have a signed FERPA consent form. Or ************ ******* *** contact the campus personally to discuss this matter with the school. We look forward to a positive resolution of this matter.
Thank you,
*. *****
Business Response
Date: 02/27/2025
Good Morning,
Please see attached.
Thank you,
Initial Complaint
Date:01/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Highly disappointed with this school. I went here because I thought it would be better and faster than the other schools. I paid off all my classes and decided to not continue at this school summer of 2024. I am now getting billed by keiser for I believe classes they continued to enroll me into when I specifically told them I will not be attending this school anymore. They have made fraudulent charges for $926.29, again I wouldnt have been able to take any of my classes if they werent paid for which was through my own bank and through my Pell ******
Business Response
Date: 01/06/2025
Good Morning,
Thank you for the opportunity to respond to the concerns of ****** ******. As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the ***************************** As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form. I have attached such form that would need to be completed by the student.

We would be happy to discuss this matter with you once we have a signed FERPA consent form. Or ************ ****** may contact the campus personally to discuss this matter with the school. We look forward to a positive resolution of this matter.
Thank you,
****** *****
Initial Complaint
Date:12/11/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not obligated for the debt asserted by KEISER ***** I have no contract with KEISER ***** and they have not provided the original agreement as requested.
Business Response
Date: 12/11/2024
Good Afternoon,
Thank you for the opportunity to respond to the concerns of ****** *****. As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the ***************************** As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form. I have attached such form that would need to be completed by the student.

We would be happy to discuss this matter with you once we have a signed FERPA consent form. Or ******** ***** may contact the campus personally to discuss this matter with the school. We look forward to a positive resolution of this matter.
Thank you,
****** *****
Initial Complaint
Date:12/03/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For two weeks i have been trying to get to speak to anyone other than a receptionist to request a non-enrollment verification letter. I have called over 200 times and not once been able to speak to anyone from any department or even receive a reply. I have left over 20 voicemails. I have been hung up on 78 times. I have been transferred between almost every department. And absolutely nobody seems to know how to answer a phone. This is extremely unethical and unprofessional. This schools administration treats people like dirt and doesnt seem to care once they have a job. Disgusting excuse for a university. This school needs to have better standards or shut down because this is absolutely disrespectful and unprofessional
Business Response
Date: 12/05/2024
Good Afternoon,
Thank you for the opportunity to respond to the concerns of ****** ******. Please be advised that our ************************************* reached out to Mr. ****** regarding his concerns. Mr. ****** advised that he applied at ************************************, where he listed Keiser University as a previous school he attended. Ms. ******** from *****-Dade advised Mr. ****** that he needed to provide a transcript. Our *** ***** advised Mr. ****** that he can access the Parchment website (*************) to request any transcripts. Mr. ****** asked the department to contact Ms. ******** to verify if the information from Parchment would be suffice. The SFS ***** did speak with Ms. ******** at ********** and has attempted to follow up with Mr. ****** several times (left message on voicemail to return call); Still no response. Mr. ****** is welcome to contact our office with any additional questions or concerns.
Thank you,
****** *****
Initial Complaint
Date:10/01/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just got a phone call from a loan collection agency about a private loan taken out through ****** University. When I signed up for classes with them, they never shared any information with me about class or what they were signing me up for *** paid back a ton of money to these people and then 10 years later, that was August 2014 that I was in class and only two classes theyre telling me that right now they owe them another $10,000.
Business Response
Date: 10/01/2024
Good Morning,
Thank you for the opportunity to respond to the concerns of Chris Borton. As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. Department of Education. As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form. I have attached such form that would need to be completed by the student.

We would be happy to discuss this matter with you once we have a signed FERPA consent form. Or, Mr. Borton may contact the campus personally to discuss this matter with the school. We look forward to a positive resolution of this matter.
Thank you,
LaToya Jones
Initial Complaint
Date:09/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The late payment was not authorized, I want this to update from my credit report
Business Response
Date: 09/18/2024
Good Afternoon,
Thank you for the opportunity to respond to the concerns of ********* ******. As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the ***************************** As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form. I have attached such form that would need to be completed by the student.

We would be happy to discuss this matter with you once we have a signed FERPA consent form. Or, ******** ****** may contact the campus personally to discuss this matter with the school. We look forward to a positive resolution of this matter.
Thank you,
****** *****
Initial Complaint
Date:08/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had considered returning to school to complete a 4 year degree. When I attempted to enroll with Keiser I was denied financial aid, which precluded me from continuing with the enrollment. I never attended any classes, I never received any money from this university, and yet they have opened a collections account against my credit. They are claiming I owe thousands of dollars, which again I was never given. I have filed a dispute through the credit reporting agencies, but have thus far been denied.
Business Response
Date: 08/26/2024
Good Morning,
Thank you for the opportunity to respond to the concerns of ***************. As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the *************** of Education. As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form. I have attached such form that would need to be completed by the student.

We would be happy to discuss this matter with you once we have a signed FERPA consent form. Or, ************ may contact the campus personally to discuss this matter with the school. We look forward to a positive resolution of this matter.
Thank you,
***********************
Customer Answer
Date: 08/30/2024
Their form is unclear what exactly I need to request, or what I am authorizing. I have tried to call them directly without success. This is the same they have played with me to this point.
Customer Answer
Date: 08/30/2024

Complaint: 22175074

I am rejecting this response because:
Their form is unclear what exactly I need to request, or what I am authorizing. I have tried to call them directly without success. This is the same they have played with me to this point.

Sincerely,

***************
Business Response
Date: 09/03/2024
Please be advised that our office received a voicemail from ******************* on Friday, August 30, 2024, requesting a return call as he was unclear as to the purpose of the consent form. Due to the extended holiday weekend, I contacted ************ today, September 3, 2024 @ 10:49am, advising him that Keiser University (KU) is unable to disclose of any educational or personal information without written consent from the student. He advised he is aware of the privacy act and continued to share his concerns regarding his complaint. I advised ************ that I would look into this matter and follow up with him. I contacted ************ again at 4:28pm, providing him with all information according to our records. ************ thanked me for the information and advised he would look back at his emails and bank statements to cross reference. I advised ************ that he is welcome to contact our office with any additional questions or concerns he may have.
Customer Answer
Date: 09/03/2024
Keiser finally returned my call. They are claiming in 2019 I received two disbursements. I spoke with my back who searched my records. Keiser claims April 2019, but my ***** says those deposits never happened. I am awaiting the receipt of my statements via postal service to provide document proof. Keiser is either lying or their records are wrong.
Customer Answer
Date: 09/04/2024

Complaint: 22175074

Keiser finally returned my call. They are claiming in 2019 I received two disbursements. I spoke with my back who searched my records. Keiser claims April 2019, but my ***** says those deposits never happened. I am awaiting the receipt of my statements via postal service to provide document proof. Keiser is either lying or their records are wrong.

Sincerely,

***************
Customer Answer
Date: 09/04/2024
The response from the business is an inaccurate depiction of events. I have the call recorded. Copies of my bank records are pending to also show the claims of Keiser University to be completely false.
Business Response
Date: 09/04/2024
Please have ************ sign the attached FERPA consent form and our office will provide all records discussed with ************.
Initial Complaint
Date:07/22/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2017, I was living in **************** and decided to get a Bachelors in Criminal Justice. I met with an advisor and they informed the way the school operates is 1 class per month & for me, that sounded great! However, I was told financial aid would not cover my costs but if I signed a paper (unsure of what it was), then I would be taking out a loan for the total cost of the program so I wouldn't have to pay out of pocket. Well, I attended the online section for some time. (I don't remember exactly how long since it's now 2024). One day, I was called by Keiser asking if I am planning on paying my balance. Completely blindsided and clueless, I stated that I signed up for financial aid and loans to cover my costs. The lady (VERY RUDE by the way) basically told me "Ummm no. You aren't eligible for financial aid and it shows you owe the university $10,000". I was SHOCKED. To that, I told her "I do not have that kind of money. That's insane. I am less than a year away from getting my Bachelors. What can I do?". she stated "Um pay the $10,000 by the end of the week or we have no choice but to dismiss you from our school". ****** off, I told her to just dismiss me then. Anyway, in 2019, I moved back to ******** & pretended Keiser didn't happen as I was in a REALLY bad spot in my life (Left addict ex). In 2022, I looked into going to a community college here in ******** and while requesting my official transcripts, Keiser University sent an email saying to contact them to get this transcript. Upon doing that, whoever I talked to told me that I need to pay them $10,000 directly or they will not release my transcript. Now (204) I have the opportunity to get a degree in business but Keiser will not give me my transcript so I am unable to pursue school ever again. HELP?! I want to just forget those Criminal Justice credits and start over but FAFSA requires ALL previous transcripts. I want to just get a degree in Business and forget Keiser even happened but can't. HELP ME.
Business Response
Date: 07/22/2024
Good Afternoon,
Thank you for the opportunity to respond to the concerns of *****************************. As you may be aware, the Family Educational Rights and Privacy Act (FERPA) (20 U.S.C. Section 1232g: 34 CFR Part 99) is a federal law that protects the privacy of student education records. The law applies to all schools that receive funds under an applicable program of the U.S. ********** of **************** As such, based on federal law, we are unable to provide you with specific information regarding our students (current and former) absent the receipt of a signed FERPA consent form. I have attached such form that would need to be completed by the student.

We would be happy to discuss this matter with you once we have a signed FERPA consent form. Or Mr./Mrs./******************** may contact the campus personally to discuss this matter with the school. We look forward to a positive resolution of this matter.
Thank you,
Customer Answer
Date: 07/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

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