We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Couriers

Express Delivery Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Couriers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We worked with **************************** as our moving company, who selected the courier "Express Delivery Pros" to delivery our belongings. They originally picked up our belongings in early August and we let them know that we were ready for our delivery on August 12, 2022. I have been provided countless delivery windows and have still yet to receive my belongings, 6 months later. White ***** has stopped answering our calls and emails. They have provided numerous excuses for why the delivery is taking so long, from the truck breaking down twice to the delivery driver getting Covid, but we found out that our belongings have been in a storage unit in *****. They insist that my belongings have not been lost or stolen, but that it is just not cost affective for them to drive to ***********. They won't provide pictures of our belongings or the address of the storage unit in which are belongings currently are. I have told them that I would like to avoid filing a police report or taking legal action, but they continue to be unresponsive. The delivery driver continues to tell me that he will call me back later and provide an update, but I never receive a call back. Our job number is W6359190. We have already paid them two of the three deposits and we were told that we would receive a $10 a day discount for every business day that the delivery is delayed, but I'm losing hope that it will ever arrive. They have been unprofessional on the phone and hostile, with one of the employees yelling "I don't want to deal with you anymore either lady" when I pushed for an estimated date of when we could expect our belongings and complained about the length of time that we have been waiting. Express continues to delay the delivery date and has failed to provide us proof that they are in possession of our belongings. We need our belongings delivered and for this company to be held accountable.

  • Initial Complaint

    Date:09/26/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We choose Nationwide Moving and Storage as our moving company. They brokeraged out a smaller carrier called Express Delivery Pros to pick-up and drop off our luggage. - We have had a lot of difficulty with the carrier, Express Delivery Pros, in regards to their professionalism and hostility, communication, unlawful charges, lack of providing contract (Bill of Lading), and continuous delay in moving date. - Our job number with Nationwide Moving and Storage was: Job No: T4202469 - We were assigned Express Delivery Pros as a moving carrier, by our moving company Nationwide Moving and Storage. - Express Delivery Pros delayed pick-up by several days (move date was July *****), and finally picked up our moving boxes on July 31st. They overcharged us unlawfully (Express charged us an extra $1259.59 AFTER they began loading luggage onto the truck), and have not provided us a copy of the Bill of Lading to this date.- Express committed to good communication and timely delivery; both of which have not been fulfilled.- Express has refused to provide location of our items until this week. It is our right to know location, and they patronized us for 7 weeks and denied us the right to know.- Express has been unprofessional on the phone, hanging up on us before the conversation ended. - Express continues to delay delivery date, has failed to update us on status of items. It has only been US calling THEM. - FADD (First Available Delivery Date) was August 1. Today is Sept 23rd, and our items still have not been delivered. It is stated that items should be delivered within 30 days or we will be compensated $30 per extra day. - We are urging prompt delivery of our items.- We demand: 1) refund of our unlawful charges, along with 2) compensation for delay in delivery, and 3) compensation for Breach of Contract.

Express Delivery Pros is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.