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Business Profile

Debt Relief Services

Coastal Debt Resolve
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has called me multiple Times this week, thinking I am my mother. They have hung up on me, cursed at me and harrassed me.

    Business Response

    Date: 01/25/2024

    After checking our records, we can confirm that this person has never done business with Coastal Debt. As a policy, we ensure that anyone that would not liked to be contacted by ** after their initial call is removed from our list. Even though this person is not a client of ours, we have made a note to never contact her.

    Additionally, we can guarantee none of our agents have ever or would ever curse at a client or potential client. We want to believe this accusation is not intentionally libelous but possibly the result of ************************ unfortunately mistaking us for another company, as it is very common for people to get harassing calls from lenders or other companies.

    We respectfully request for this complaint to be removed as it is not relevant to our company and seems to be intended for a different company.

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They continue to call and harrass trying to get you to sugn up with them, I have asked multiple times to quit calling me, calling my cell phone all day long - I block thier number and they call from a different line - I'm over it -

    Business Response

    Date: 08/10/2023

    This person has never been a client of Coastal Debt Resolve and we ensure that anyone that would not like to be contacted by ** after their initial call we remove them from *********** list. Unfortunatley, a lot of people will get us confused with the harrasing phone calls they receive from the lenders.

    Business Response

    Date: 11/21/2023

    Date Sent: 8/10/2023 10:02:37 AM
    This person has never been a client of Coastal Debt Resolve and we ensure that anyone that would not like to be contacted by ** after their initial call we remove them from *********** list. Unfortunatley, a lot of people will get us confused with the harrasing phone calls they receive from the lenders.

Coastal Debt Resolve is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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