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Business Profile

Dental Supplies

US Dental Depot

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday April 19, 2024 I purchased fluoride varnish from US Dental Depot. My credit card was charged $137.93. On Tuesday April 22, 2024 the called me indicating that the product was on back order and recommended that select another product. I picked another varnish for $57.43. They said that they would refund the $137.93 and charge $57.43. They did neither. However the account online indicates that they refunded me the $137.93 and charged me the $57.43. In addition, they now say the new product is on back order too.

    Business Response

    Date: 06/17/2024

    I need to address *******'s concerns regarding the recent transactions. ******* is incorrect in his claim that we charged him twice.
    We only processed a single transaction of $137.53, which was subsequently refunded. This is clearly visible in his credit card statement, though he is not showing it. Attached is a screenshot from our credit card processor, confirming only two transactions: the original charge and the subsequent refund.
    For transparency, we do not store customers' credit card information, making it impossible for us to charge him again without his explicit authorization. Additionally, he was offered an alternative product, but it required a license, which he did not possess.
    ******* can independently verify his statements from our company by downloading them directly from our website. The download button is clearly visible in the interface, as shown in the attached screenshot. The arithmetic presented in his screenshots is unrecognized by us, and based on our records, after the refund, he is misrepresenting the situation.
    Furthermore, ******* has left a complaint on ****** Reviews, which was addressed appropriately. If ******* believes he has made a payment through another method, he must provide proof, and we will refund him since his account is currently suspended.
    Enclosed are the relevant documents:
    The statement
    The credit card processor screenshot of the transactions
    A screenshot of what he should see in his online account
    We consider this matter closed as *******'s claims appear to be an attempt to unjustly obtain an additional $137.53.

    We will consider this situation as closed 
    Thank you for your understanding.
    Best regards,

     

US Dental Depot is NOT a BBB Accredited Business.

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