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Business Profile

Doughnuts

Dunkin Donuts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Doughnuts.

Complaints

This profile includes complaints for Dunkin Donuts's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dunkin Donuts has 7 locations, listed below.

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    • Dunkin Donuts

      4840 N Federal Hwy Fort Lauderdale, FL 33308-4606

    • Dunkin Donuts

      5641 Okeechobee Blvd West Palm Beach, FL 33417

    • Dunkin Donuts

      10140 Okeehobee Blvd. West Palm Beach, FL 33411

    • Dunkin Donuts

      PO Box 14846 West Palm Bch, FL 33408-0846

    • Dunkin Donuts

      5401 N Military Trl West Palm Beach, FL 33407-1803

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/24/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 15th at 10:45ish I placed my order, and then went to Dunkin to pick up my pick up order. It was very slow and so even though I scheduled to go inside and grab it, I went to the window to see if theyd let me grab it that way instead. Instead of getting my coffee the lady at the window, named ******, first asked if I cut the line to grab my pick up order. I was like yes. The only one other guest your store has was ordering a very long order and I placed mine over 5 mins ago through the app. The lady was extremely rude and continued to berate me! I did not pay to go out for a coffee I can make for 25 cents at home to get a lecture from your employees! If she would have been nice about it like we dont do that here, it would have been no big deal. I even told the lady other Dunkins that do have the space have an extra line specifically for the pick up people to cut because the order was already placed- there isnt a need to go through the intercom to announce myself. I even was like okay lady I can just come in with my newborn to make you happy she still continued to yell at me and insult me. I want some training for the employees, specifically ****** on how to handle things she thinks are conflicts. She then made he move to to park next to a trash can and made them bring out my order, and at that time the only other customer was also still ordering! She has a huge power struggle going on and you shouldnt have her interacting with customers if shes going to treat them in that manner. I do not believe the Dunkin brand would condone such behavior, at least I hope not and if so, theyll never see another ***** from me. Please let me know.

    Dunkin Donuts is NOT a BBB Accredited Business.

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