Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Time 4 Learning has this autopay policy. There are times when I am unable to make the payment in the window of time because my car is locked and they suspend the account which is understandable. During the suspension I have no access to Time 4 Learning website let alone their services which is understandable. The part that is not understandable is once the payment is received, I could be double billed in the same month depending on when I made the payment. For example last month I made a late payment on January 21st. I was unable to utilize Time4Learning services due to the suspension (which is understandable) from January 2nd all the way to the 21st (when the payment was made). The payment is supposed to cover a month of service. By the 27th of January they were attempting to withdraw the fee again. That gave me barely 7 days of service. We pay a monthly membership fee not weekly. When I reached out I was told that the late payment covered the previous month January and they do not change the payment due date. That means if someone pays late they lose out on service. That means the payment made January 21st covered a week of service and not a month which is promised with the membership. This would mean that I lost 3 weeks of service due to the suspension. This is unethical considering that I have to pay again and pretty much be billed twice in the same month. It seems as if they penalize customers for late payments with this policy and a resolution needs to be met.

  Business Response

  Date: 02/20/2025

  Hello,

  Time4Learning is a subscription-based software service, so it is correct that our monthly or annual memberships require a credit/debit card on autopay to access the curriculum. However, our billing system does not suspend customers when the account becomes just a few days or a week past-due; typically, accounts are not suspended until they are at least a month or more past due. Once an account becomes past due, we send a series of emails to the account holder advising them that a payment is needed in order to maintain account access, in case the member has forgotten to update an expired credit card, or payment has been delayed for some other reason.

  We searched for an account for ******* ********, and were not able to find any located in ** using the email address provided in the complaint. We would very much like to resolve this issue if Mrs. ******** can provide either the email address associated with the account or her account number so that we can review and provide a solution. If there was an error on Time4Learning's part, we absolutely want to correct that. 

  Best regards,

  T4L Support

• Initial Complaint

  Date:01/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used and cancelled company a few years ago. Signed back up to check out the curriculum for my daughter's current level, as there's no other way to see the curriculum. After immediately reading and reviewing curriculum, I canceled within 10 minutes because it did not fit her current learning. I asked for a refund and was emailed back I was not eligible because 14 day grace ****** was for new customers not renewing customers. Seeing as how I wasn't even logged in for 10 minutes nd didnt use any of their resources it's funny to me they will take over 30 bucks for that. I haven't used the site in over a year so the content is new to us since learning levels changes yearly.

  Business Response

  Date: 02/03/2025

  ****,
  
  I understand your frustration for not receiving a refund after calling to cancel a subscription you purchased the same day. This was a mistake on our side and not how we normally handle a customer cancellation in this scenario. My team is working to refund your subscription from January.
  
  Regards,
  
  
  ****** *****

  President
  Time4Learning

  Customer Answer

  Date: 02/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business promises an efficient homeschool curriculum layout. My daughter does school work, the website does not count the work as completed and she has to do it all over again to continue other work. This is counterproductive and Im not paying money to make my kids repeat work over and over again. I should not have to pay for that, their website does not deliver what is promised.I reached out to the business and they refused to give me my money back for something I paid for but was not receiving.

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used T4L since 2021. A few weeks ago I received an email saying I needed to renew or I would lose all my children's info allowed a gap in service. I renewed & paid for the year in whole. 2 days later, my kid's hybrid homeschool tutorial decided we wouldn't be using T4L this year. I immediately emailed the company to refund the year as it is $500. I heard back 3 days later stating I am outside the 14 day return window. I countered with proof of being within 14 days. I did not hear back for 2 days so I called. (My complaint is NOT with the 2 support staff I spoke with. They both were very kind and understood my predicament. (**** and a man I forget his name)) Firstly, the man tried to get approval for refund as the year of service I paid for had not even started. (still hasn't). He did not get approval so he suggested I write a detailed email sharing my situation. I did so and received a generic response that just said their policy states that no refunds are given except for NEW members within 14 days. I am not a new member and I did not know this was a policy. So, you aren't allowed any ***** even if you have been a customer for years. The second call was the same answer though she tried hard on my behalf. I asked why customers who blast the company online get refunds (proof is in the comments on BBB) yet someone like myself who tries to solve this internally are only given the (direct quote) " As we are held to a high standard of upholding the terms we have set in place, we also hold our members to the same high standards." They stick to their policy with people who call and email privately, yet anyone online who blasts them, they are willing to break their policy for appearances sake? My year of service has yet to even start yet they claim they can't do anything and so my $ remains in their hands. My receipts states nothing about no refunds. This is unethical business & so I file my complaint hoping they will refund me and raise awareness of this practice!

  Business Response

  Date: 08/23/2024

  Time4Learning is happy to provide new members 14 days to try the program and ensure that it will meet their student's needs. In the event that a new member finds that the program doesn't fit their needs, we immediately refund any subscription fees and close the associated account. Per our Terms of Service, which is the binding agreement in effect between the company and the customer:

  "100% Satisfaction Guarantee. New Users who sign up for a membership, provided they have not taken part in a free trial, have a 14-day period during which there is an unconditional money-back guarantee. If you cancel your membership during this time, you will receive a full refund. For purposes of this section and the Terms of Service, a New User is someone who has never had a membership with Time4Learning and is activating a membership using a credit card for the first time.

  Refunds. All payments for memberships to Time4Learning are non-refundable, unless you are a New User (defined above) who requests a refund within the 14-day money back guarantee period as provided above. All payments for optional Discounts and Electives are non-refundable unless the user requests a refund within ******* from the date of purchase of the optional Elective. Membership payments made by check or money orders are non-refundable.

  Whenever you access Time4Learnings website, you do so subject to the Terms of Service and all policies or procedures specifically incorporated herein by reference."

  Time4Learning provides these Terms on our website, and they are presented for agreement when new users enroll in the program. **************** account is not a new account, but rather has been established for quite some time, and does not qualify for the money-back guarantee. Time4Learning is aligned with the stipulations outlined in the Terms of Use with regard to this account, and the agreement is legitimate and binding. Based on this information, the charges disputed in this complaint are valid, and the company is unable to issue a refund according to the Terms. 
  

  Customer Answer

  Date: 08/27/2024

   
  Complaint: 22174684
  
  I am rejecting this response because: I do not deny that I am outside the policy's parameters for refunds. My issue is with the policy itself. I reached out to T4L within 2 days of signing up for a year because the year that I signed up for did not go into effect for another week. My daughter's tutorial has the same policy, no refunds once the year starts, but if a family changes their minds before the start of the year, they will be refunded. The no-refund before the contract even goes into effect is heartless and has a standard of no ***** for mistakes within reasonably amount of time. If I had already started the contracted year, I would have more understanding. But T4L continues to stand on this policy as if it fair. I am asking for a fair, understanding reassessment of this policy, not just for myself and the $500 being kept from me but also for future customers. I plead that T4L reassesses this policy as it is unfair due to the nature that my contracted year had not even started at the time I reached out asking for a refund. I had no issue with T4L prior, it was a decision made together with the teachers in my daughters homeschool tutorial to discontinue use of the service for the 24/25 school year. I did not want a refund because I was angry. However, I am inclined never to use this company again because of the nature of the heartless responses I have been met with outside of the 2 people I have talked to on the phone who tried to connect me with the management level but was refused.  
  
  Sincerely,
  
  *************

  Customer Answer

  Date: 08/27/2024

  This complaint has been resolved. The company emailed me today and informed me that no further refunds are available as my chargeback has been approved by them. 

• Initial Complaint

  Date:08/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the customer service hotline as soon as I saw I was being billed still. Unfortunately it was August and I thought I had already cancelled with them. For some reason it is now saying I never cancelled even though they can see no activity since I paid for the month of March. They said policy stops them from giving me my refund. It could not be possible that technology did not work on their website but someone who has used the website before and cancelled does not deserve a refund even though we did not use it. I asked to talk to ******* after talking with **** and was told even if I talked to someone above them nothing would happen. No one should use this site at all because a company who will not give money back even though no activity had happened is very suspicious. They only offered me this last month to go back to me but could not refund me anymore because they are greedy.

  Business Response

  Date: 09/09/2024

  We've reviewed ******************** account and found that the only contact made with T4L was on 8/6/24 to cancel the account and inquire about a refund. Per his request, the account was canceled, and a confirmation email of the cancelation was sent to the email address associated with the account. There are no records of previous contacts requesting the account to be canceled. Per T4L's Terms of Use, the company does not monitor subscriber activity to determine if an account should be canceled or remain active - accounts must be cancelled by the subscriber by doing so online through the Parent Dashboard or by contacting Customer Support. Per the contact records and Terms of Use, we are unable to issue a refund. If **************** has confirmation of cancelation prior to 8/6/24, we invite him to submit it to T4L Support so that the situation can be reviewed.  

• Initial Complaint

  Date:07/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for my daughter homeschooling and yet Im being billed again on 7/28/24 for ***** payment after I already paid this month on Friday of ***** so theyre double charging my debit card which Im going to accept.

  Customer Answer

  Date: 07/28/2024

  These are the screenshots of the payments regarding the matter on Friday at 3:44 pm a successful payment for ***** was deducted then a couple of days later an attempt was made (Learning. com) Sunday 7/28/24 for an additional ***** was charged but declined even though I already paid ***** for this month it's supposed to be monthly payments which they successfully got yet my debit card was fraudulently charged again for payment which I terminated the card for any future use due to the situation . I've seen other people complain about the same thing regarding this company. 

  Business Response

  Date: 07/29/2024

  To date, Time4Learning has not received any correspondence from ************** regarding a duplicate charge - had she reached out to us prior to engaging the BBB, we could have explained the billing to her and ensured she was clear on the status of her account and resolved her concerns directly with her.

  ************** opened a T4L account in late May of 2024, and the first month's subscription fee was paid on 5/24/24.

  T4L attempted to collect ****** payment on 6/28/24, 7/3/24, and 7/23/24 - each of those payment attempts were declined by her financial institution.

  On 7/23/24, ************** emailed Support at T4L indicating that she was experiencing financial hardship, that she would make her payment on 7/27/24, and to please not delete her child's account.

  On 7/24/24, a T4L Support agent responded to ************** advising her that her student's account was suspended for non payment, that her student's records and progress were still intact, and that there was a risk of account and record/progress deletion if a payment was not made soon (the account was almost a month past-due at this time). ************** responded to the email from our Support agent advising again that she would make the payment on the 27th. 

  On 7/25, a T4L Support agent adjusted the 6/24 due date to 7/28 as a gesture of goodwill to allow ************** time to make her payment on the 27th, while still accessing the curriculum for her student.

  On 7/26, a payment was collected for the account (this was for the amount due 6/24). 

  On 7/28,T4L attempted to collect a payment for the 7/24 due date; the payment was declined. Another T4L agent noticed the declined payment and chose to extend the due date to 8/28/24 as another gesture of goodwill, allowing ****************** student to access the curriculum and continue learning without having collected a payment. 

  There is no duplicate charge to **************' account; in fact, ************** is still enjoying access to T4L's curriculum while still a month behind on her subscription payment. 

  We encourage ************** to deal directly with T4L going forward so we can offer clear information directly to her regarding her bill and account status, and given the goodwill demonstrated by T4L regarding the past due amounts and continued curriculum access for her student, we sincerely hope that ************** will close this case with the BBB as resolved and satisfied. 

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my subscription for this service. The company stopped sending me emails after. A month later they charged my card again. Instead of giving my refund they lied saying it didnt go through on their end. Which isnt my fault since on my side it said it was canceled. Scam. This is a warning to others.

• Initial Complaint

  Date:03/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began @ ***** with Time4Learning which has an address at ******************************************************************** www.Time4Learning.com T ************** On 11/3/23 I was billed 29.95, 12/3 29.95, 1/3 29.95, 2/3 39.95, and 3/3 39.95. I did not know my bill was going to keep increasing monthly and I did not receive notification. I would like a refund for the past two months - both February and March please. My cell phone is ************ - you can call or text me.

  Business Response

  Date: 04/01/2024

  Hi ******************, 

  Our terms of service outline that prices may be adjusted on occasion, and that we will provide notice through our website - we did communicate a price adjustment via our website as well as emails to existing members beginning in November of 2023; it was our first price increase in nearly 20 years. We understand this may have been a pain point to some members, however, we have added additional electives to our curriculum offerings in order to provide the most value possible in the homeschool space. We're sorry to see that you've canceled your membership, but as a gesture of goodwill we have refunded both charges for February and March at $39.95 each. You should see these appear on your credit card within the next 5-7 business days, depending on your financial institution. 

  Thanks,

  T4L Support

• Initial Complaint

  Date:03/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have not had school work done through time4learning in a couple of years. I have asked for a full refund since we've not done any school work. But they only have me back 4 payments. I'd rather not take this to court. I wish they would just refund me the remainder amount. I no longer have the email since it was used solely forctime4learning. I have called them numerous of times and I'm being told that there is no record of me calling. I just want a refund.

  Business Response

  Date: 03/28/2024

  We do not have any account information under *******************, and no email or member number was provided in the complaint. If the former member can provide either the email that is associated with the account or a member number, we would be happy to research this situation. 

  Thank you,

  Time4Learning Support

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello My name is *************************** I have been paying for my step daughters home school through time4learning for the past two years. The school district ended the program and now has told us that none of the classes count and time4learing refuses to help with any sort of refund.

  Business Response

  Date: 01/24/2024

  While we were able to communicate with ****************** via email, we were unsuccessful reaching the account holder via phone on 1/18/24 and 1/23/24. Time4Learning does not release any account information without consent from the account holder. In order to better assist the account holder, we will need some more information regarding the student progress provided to the school district.  I will be more than happy to assist with this if ******************** would like to contact our support team.