We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Planner

Galaxy Con LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The response from galaxycon doesnt speak to private photos that I paid for. No where does it say in their info or when buying tickets or photo ops that private paid photos can be co-opted and used. I wouldnt have paid for them.e proof they were up on Sunday.Given the above, I am requesting a refund of the cost of photo ops from last year as there was no due diligence in fairly warning people about the use of their images from private paid photo sessions.This is an official demand letter for a refund of ****** and also a request to please consider amending your practices to properly warn people of your choice to put advertisement and profit over transparent communication, privacy, and comfort towards fans.

    Business Response

    Date: 10/31/2024

    We received ******** *********** initial complaint on social media, followed by an email. Attached is the conversation between Ms. ********* and our customer care team for your reference. It is self-explanatory. Additionally, I've included a photograph of our "Consent to Film" signage, which my customer care team provided for this response. Similar signage is present at all of our events. Our company has been hosting events like this for 18 years, and this policy is standard practice for fandom events. Our Consent To Film policy is also on our web site at: *****************************************************

    "Consent To Film
    GalaxyCon/Animate!/Nightmare Weekend attendees may be photographed or filmed at any time at the convention. By purchasing admission to an event (or professional photo ops) hosted by GalaxyCon, all attendees consent to being recorded (by audio, visual and/or other means) for exhibition and exploitation by any means in all media now known or hereafter devised worldwide in perpetuity (this includes professional photo ops). In other words, by attending a GalaxyCon Live Show, you give your consent to be photographed and appear on camera".

    Business Response

    Date: 11/29/2024

    Photo Op purchases to GalaxyCon events are not private photos. By purchasing admission to GalaxyCon, Nightmare Weekend, Animate!, or any GalaxyCon presented events, the attendee consents to being recorded (by audio, visual and/or other means) for exhibition and exploitation by any means in all media now known or hereafter devised worldwide in perpetuity. Signage indicating these conditions are available on site at all GalaxyCon and GalaxyCon presented events for Attendee view as well as available on our website. The terms are accepted by selecting the terms and conditions checkbox upon purchasing admission tickets to a GalaxyCon events. 

    Customer Answer

    Date: 12/05/2024

     
    Complaint: 22422031

    I am rejecting this response because: there is still no record that they were appropriately warning those taking paid photos that they would be not private. No warning on the website to purchase ops, not in the fine print there, and no signs in the private phone ops area. There was no consent and an option to choose not pay close to ***** dollars for photos that are used for other means outside of the buyers control. You need to do due diligence. Spoke to other cons and this is not common practice and Nightmare Weekend still havent adjusted their warning or added this caveat to sales of photos ops for the future. Sad display of treatment towards paying customers who were planning to come to your events for years to come but cant in good faith now. I will be opening a small claims court. Thank you.

    Sincerely,

    ******** *********

  • Initial Complaint

    Date:09/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ***** for a celebrity photo op. I arrived 2 hours early as was instructed. I waited in line two hours and was denied a photo due to "the celebrities time being up"I was told to wait in another atrociously long line to talk to management for a refund, but I had to pick up my kids and did not have time to wait in another line.

    Business Response

    Date: 09/13/2023

    Hello *****,

    Your Photo Op was refunded as requested due to missing the scheduled time for the Talent appearance. 

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************** the earlier photo op for fear of missing that one, and was forced into a choice of only being able to attend one of the two photo ops I had already paid for, and of which GalaxyCon has a no refund policy, even if my inability to enjoy the service I paid for was due to their scheduling and mismanagement. At one point while in line for the first op, I did attempt to flag down an employee to discuss my dilemma, only for them to walk past and ignore me. I should also mention that this same scenario happened earlier in the day when I almost lost my ******************* photo op while getting my *************************** photo op, but one of the employees was able to hold ************** so I could get that one.I sent an email to GalaxyCon after the event requesting a refund for the photo op I could not redeem due to their scheduling. Their autoreply message said to wait for 8/2/23 for a response. It is now 8/7/23 with no response, and I expect they will lean on their no refund policy to not make me whole even if the issue was on their end

    Business Response

    Date: 09/13/2023

    Hello *****,

    Your Photo Op was refunded due to missing the scheduled time with the Talent. We see you purchased 7 Photo Ops for the same day. In the future if the schedule overlaps, as some Talent's have Photo Ops at the same time, we are able to exchange Photo Ops to different sessions times if available or days for you. 

  • Initial Complaint

    Date:12/27/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************s directly through the company, but they have been unwilling. Thank you.

    Business Response

    Date: 12/28/2022

    The customer is over exaggerating the situation.  As we have advised him it is 6-8 weeks per talent to sign these items.  3 of the 4 have completed the signing and we are waiting on the last.  As we advised ************** earlier this week that the final signing was slightly delayed due to her being in production and then 2 major holidays we just had (Thanksgiving and Christmas).  We advised the customer that we were working with her agent to get these items completed and returned to us as quickly as possible, but we could not give an exact date at this time because we do not have a specific date yet.  We are being upfront and honest with him instead of making up a date and pushing it back if it is not completed.  At this time we have decided we will part ways with this customer and his order has been cancelled.  We request he refrains from placing any future orders with us moving forward.

Galaxy Con LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.