We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fiber Optics

FiberCommand

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fiber Optics.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought fiberoptic cables for new construction of a home. I called around for them and after speaking with this company, and if you note the comments on the invoice, informed them of ALL my equipment (which was new), and, was reassured that no matter what it was or what I had, their cables are made to work with anything, everything, and if not, they will make it work, and they are adaptable into the future for any changes in tech.Well, they do not work. Because of the pandemic, the cables were bought in 2021, but not used until construction finished after covid delays. After about 100 emails, and no phone calls, dodging of important questions and answers, purposely obfuscating issues, I called the company before filing this complaint, and was treated so terribly that I cant imagine anyone would do business with this company, ever. The company, having known exactly what they were selling me and for what components, after being informed the cables did not work, said that it was due to the equipment I told them I had before I bought the cables. Then they said, the cable needs power injection - after about 40 emails - knowing this the entire time, then lied about actually sending them - another 3 weeks. After having me make videos, take pictures, essentially driving me nuts, lost a week of work, business and planning for getting the A/V connected and going, same place we started. Now, the company wants to point fingers, and blame the ** unit. They have literally wasted months of my time and brain. Horrid company, even worse support. I am left with NOTHING that either works, nor can be re-run because I had one shot at new in-wall construction. They do not also understand the language which is not said in any way other than it inhibits communication even more-so. I had different company names replying to emails, nothing made sense, and they would not answer ANY questions regarding their company.

  • Initial Complaint

    Date:10/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product was purchased December 2021, a component of the product has failed I have attempted to contact the company by phone, and was told to email them for support. I did so and have not received any response. I had to purchase a replacement for the product to replace the failed component out of necessity. They promptly responded and shipped the product the next day. Seems they only care about the sale. I even created a ticket, from a form on their website and still no response. I see others with the same complaint, on social media platforms. a quote from their website. "All our products are covered with 5 Years of *************** unlimited tech support". I have been unable to receive either.

FiberCommand is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.