Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Performance golf charged me a fee $299 for some golf video that I never saw plus a recurring $29 monthly subscription charge to continue this membership. I did not approve either of these charges. I have a copy of the confirmation email and these charges are not listed on it. This is a deception and are fraudulent charges for something I did not agree to. I purchased a left handed driver for my grandson on-line. I've read the 677 complaints and it looks like they are a very dishonest company. They are fraudulently tacking a subscription charge on your purchases. I've called and left 4 voicemail messages so far and no one will return my call. They are running a business by avoidance. **************** is only a recording, no live agents. Their support by email only says someone else will return call in 3-5 business days. Doesn't happen! This company needs to refund the money plus the BBB needs to take some kind of action regarding their fraudulent behavior. 677 complaints. How many does the BBB need? I want subscription cancelled and full refund.

  

  Business Response

  Date: 07/10/2025

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ******* ***** regarding the charges on his account.
  
  According to our records, ******* purchased our SF1 Driver, which includes a 14-day trial for ************* After the trial, a $29/month billing begins, as outlined in our Terms of Service.
  
  Moreover, our records show that ******* spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass which then bills $299 after the trial period.
  
  We have taken the necessary steps to cancel the ************ and Champions Pass, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the associated charges.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.
  

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Performance Golf charges me a monthly fee of ***** for a service i never signed up for, and a service i have cancelled monthly by phone. i have also refuted charges ***************, upon monthly recharges. this is the third time i have bought a golf club and they lie and sign me up for no cancel monthly charges they are predatory!!!!!

  

  Business Response

  Date: 07/07/2025

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by ******* **** regarding recurring charges associated with his account.
  
  The complaint pertains to his subscription to ************* Our records indicate that ******* purchased the ONE Wedge, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed upon by ******* at the time of purchase.
  
  To address this issue, we have taken the necessary steps to terminate his ************ subscription to prevent any future charges. Additionally, we have processed a refund for the associated charges.
  
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company advertised a golf club, a "miracle driver" that fixes your slice, while requiring you to change nothing. I bought the driver, it's garbage. Doesn't do what it advertised, that's not my major complaint.They hid a "free trial" to a monthly membership in the purchase. 2 weeks later I was charged another $30. When I called to cancel and obtain a refund, they refused. I am still waiting for cancellation confirmation.

  

  Business Response

  Date: 07/03/2025

  To whom it may concern,
  
  I trust this message finds you well.
  
  I am writing in response to a complaint submitted by ***** **** concerning recurring charge associated with his account.
  
  The matter pertains to his subscription to ************* According to our records, ***** purchased the SF1 Driver, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ***** at the time of purchase.
  
  In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a $30.45 refund to his account.
  
  Thank you for your attention to this matter.
  

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Performance golf to view aspects of golf to improve. Could not get into the system.Asked them to stop, my subscription. Paid $ *****. They said in is for one year and cannot return any money. I have been getting billed $***** each month from March through May on the 27th of each month on my credit card. When I call them at ************, the recording states they are ansering other calls and will call me at their convenience. Have not received a call back. Can you resolve this problem.

  

  Business Response

  Date: 07/02/2025

  To whom it may concern,
  
  I trust this message finds you in good health and spirits.
  
  I am writing in response to a complaint submitted by ****** ******* concerning recurring charges associated with his account.
  
  The matter pertains to his subscription to VIP Coaching. According to our records, ****** purchased the Senior Swing Distance Program, which included a 30-day complimentary trial of VIP Coaching, followed by a monthly charge of $99 once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ****** at the time of purchase.
  
  In an effort to address this issue, we have terminated the VIP Coaching subscription to halt any future charges. Furthermore, we have processed a refund for the associated charges.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charges on credit card not authorized

  

  Business Response

  Date: 07/01/2025

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by **** ******* regarding the charges on his account.
  
  Based on our records, **** purchased our Simple Strike Sequence program, which includes a 14-day trial for ************* After the trial period, a $29/month billing begins, as outlined in our Terms of Service. This subscription is optional and can be canceled at any time by contacting us via phone or email. We hadn't received any cancellation or refund requests from **** until he filed his BBB complaint.
  
  Moreover, our records show that **** spoke with one of our phone sales representatives and agreed to sign up for a free trial of ************** which then bills $99/month after the trial period.
  
  We have taken the necessary steps to cancel these subscriptions, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the related charges.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.
  

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23538978
  
  I am rejecting this response because:
  answer only deals with part of the complaint. Performance golf did return on my credit card $29 and $99. Their statement is false I never agreed to the $29 per month and I never agreed to the $99 fee. What they say is false and that I called them multiple times and left a message for them to call me back and an. So therefore, I could not agree to their $99. Fee also they did not address another part of the complaint. That is a charge of $175 and another charge of $65 made on May 28, 2025 on my credit card. I did sign up for these and both of them had a moneyback guarantee. I decided in less than two weeks that I did not wish to pursue this and try to call them to get a refund. Multiple messages were left, and an agent did not return my call. I wish to have both of these charges reversed on the basis of their moneyback guarantee thank you very much.
  Sincerely,
  
  **** *******

  Customer Answer

  Date: 07/17/2025

  Please see my written response

  Customer Answer

  Date: 07/23/2025

  This response from the business only addresses two out of the four complaints that I have submitted to the Better Business Bureau. In regard to the original answer, I do not accept this since the business lied and I did not talk to a live agent, but made repeated calls with contact only with voicemail. Two other issues which have not been addressed. There are two charges for $75 and $165  made on May 28.  These charges were for subscriptions which had a moneyback guarantee. I called the Business and left multiple message on their voicemail and never received a call back from a live agent. The business still **** me $75 and $165 since I am requesting a refund based on their Money Back Guarantee. Please contact the Business to ask them to address these two charges which have not been addressed by the business, Thank you

  

  Business Response

  Date: 07/23/2025

  To whom it may concern,

  I hope this message finds you well.

  We are writing in response to the complaint submitted by Mr. **** *******.

  Per Mr. ******** request, we have processed the cancellation and issued a full refund of $240 for the training programs he purchased.

  We appreciate your attention to this matter and remain committed to addressing and resolving customer concerns in a timely and professional manner.

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company I purchased a product from has been charging me $30 a month and I have called them and canceled every month they have charged me they have not refunded my money and they still continue to take money out of my credit card. I have requested on four different occasions that they terminate my charges and I am unable to access the account anymore and they still are charging me. This is a scam and I'm wondering who else has been involved in this. I feel that this company is not a reputable company and needs to refund my money in full.

  

  Business Response

  Date: 06/30/2025

  To whom it may concern,
  
  I hope your day is going well.
  
  This is in response to the complaint submitted by **** ******* regarding the recurring charge on his account.
  
  Based on our records, **** purchased our Square Set, which includes a 14-day trial for ************* After the trial period, a $29/month plus tax billing cycle begins, as outlined in our Terms of Service.
  
  To address this matter, we have taken the necessary steps to terminate the ************ subscription to prevent any future charges. Additionally, we have refunded the associated charges.
  
  I trust this resolution concludes the matter amicably.
  
  Thank you.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased attendance at a two-day VIP ************ with a coat in excess of $5;000. Two weeks or so prior to the event, I emailed and asked if I had any options they may provide due to having injured ligaments in my ankle which places me in a boot. Three days later they replied informing me they had removed me from the class and I was free to reschedule for a future event in September of 2025. Within 30 minutes I emailed them a reply stating that I did not ask to be removed from the class unless they were offering a full refund. They did not answer. Based on their involuntarily removing me and failing to reply when I stated I did. It want to be removed, I cancelled all associates reservation for this out of state trip (travel, lodging, meal reservations). Having still not heard from this company, I attempted additional communication this week (post-event). I received a response incorrectly stating that I had not messaged them back, and blaming me for the incident. I immediately provided them with digital email documentation of the fact I had emailed them, and reiterated the point that I had not asked to be removed from the class. They replied with an apology, recognizing that I had emailed them, but then said they removed me on their own accord because they thought they were doing the right thing for me and to protect my investment. They also once again denied my refund. Once again, I reminded them I did not ask to be removed from the class and stated clearly they had documentation to support this fact and I could not attend a future class. They again stated they were sorry, but their policy is a no refund policy. I have exhausted my options of direct reconciliation with this company. I will provide a brief period to see if you are able to assist while proactively consulting my attorney and pursuing legal recourse. Thank you for your time and consideration.

  

  Business Response

  Date: 07/02/2025

  To whom it may concern.
  

  This letter is in response to the complaint submitted by Mr. ******* ******* regarding the charge for the VIP Golf Experience.
  
  We have reached out to Mr. ******* to express our sincere apologies for any miscommunication that may have occurred. Our intention has always been to protect his investment, which is why we offered to reschedule his experience once he had fully recovered from his injury.
  
  We remain committed to resolving this matter and ensuring the satisfaction of all our valued customers. Mr. ********* credits will remain active and can be used to reschedule his participation at a future date.
  
  In addition, as a gesture of goodwill, we are pleased to offer Mr. ******* complimentary lifetime access to our full training program library, also known as the Champions Pass.
  
  Furthermore, we are extending lifetime access to our ************ and VIP Coaching memberships at no additional cost.

  Should Mr. ******* wish to accept this offer, he may contact us directly at ******************************** to activate his lifetime access.
  
  We hope this resolution fully addresses Mr. ******** concerns and we look forward to continuing a positive relationship.
  
  Thank you for your time and consideration.

  Customer Answer

  Date: 07/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PERFORMANCE GOLF CHARGED $29.00/mth unauthorized on my credit card following the purchase of a golf club. They refused to refund the total amount charged. I never authorized or purchased the subscription service. ***** @ performance Golf, was unwilling to refund my credit card.

  

  Business Response

  Date: 06/25/2025

  To whom it may concern.
  
  I hope your day is going well.
  
  I'm writing to address the complaint filed by ***** ***** about the recurring charges on his account.
  
  According to our records, ***** purchased our Straight Stick, which includes a 14-day trial for ************* After the trial period, a $29/month billing begins, as outlined in our Terms of Service. This subscription is optional and can be canceled at any time by contacting us via phone or email. We hadn't received any cancellation or refund requests from ***** until he filed his BBB complaint.
  
  To address this matter, we have taken the necessary steps to terminate the ************ subscription to prevent any future charges. Additionally, we have processed a refund for the associated charges
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.
  

  Customer Answer

  Date: 06/25/2025

  Thank you. I have received a credit for the charges from performance golf. I attempted to come to this arrangement directly with ***** over the phone prior to contacting bbb. He refused to refund the amounts which they only proceeded to do so after contacting my credit card company as well as you.  They made no attempt to rectify the situation only coercing me into accepting a two month refund instead of 12 month that they had charg d me 

• Initial Complaint

  Date:06/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Simple Strike Sequence for $47.00 and the Simple Strike Sequence Cheatsheet for $19.00, total of $72.74 including taxes which they charged my card for at that time. I cancelled my subscription as the representative informed me that I should but they just charged my card $328.00.

  

  Business Response

  Date: 06/16/2025

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  This is in response to the complaint filed by ***** ****** regarding the charges on his account.
  
  Our records show that ***** spoke with one of our phone sales representatives and agreed to sign up for a free trial of Champions Pass and ************ which then bills $299 and $29/month after the trial period.
  
  We have taken the necessary steps to cancel the ************ and Champions Pass, ensuring that no future charges will be incurred. In line with this, we have processed a refund for the related charges.
  
  I trust this resolution brings about an amicable conclusion to the matter.
  
  Thank you.

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:06/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originaly agreed to an online training course, but was enrolled in an on-going monthly charge of *****. I tried several years ago to cancel this but apparently was unsuccessful. I just want this charge stopped.

  

  Business Response

  Date: 06/16/2025

  To whom it may concern,
  
  I hope your day is going smoothly.
  
  I am writing in response to a complaint submitted by ***** **** concerning recurring charges associated with his account.
  
  The matter pertains to his subscription to ************* According to our records, ***** purchased our Simple Strike Sequence, which included a 14-day complimentary trial of ************* followed by a monthly charge of $29 plus tax once the trial period ended. This arrangement was clearly outlined in the terms of service agreed to by ***** at the time of purchase.
  
  In an effort to address this issue, we have terminated the ************ subscription to halt any future charges. Furthermore, we have processed a refund for the related charges.
  
  Thank you for your attention to this matter.