Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The flat roof was completely replaced but the ceiling is mess up and no one has called or has come to fix it

  

  Business Response

  Date: 11/08/2024

  Our Roofing department manager has attempted to call the customer many times since 11/5, and has let both the company owner and our general contractor know. If the customer would like to call our primary number **********************, we will gladly get this dealt with.

  Customer Answer

  Date: 11/08/2024

  They are stating that they callnot at my numbers, never did since we sign the contract with the bank ..we will call that number on Monday , because we are going out of town this weekend! But if Im not satisfied with their response, I will send you another complaint. 

  Customer Answer

  Date: 11/08/2024

  They are stating that they callnot at my numbers, never did since we sign the contract with the bank ..we will call that number on Monday , because we are going out of town this weekend! But if Im not satisfied with their response, I will send you another complaint. 

  Customer Answer

  Date: 11/11/2024

  Called the number as instructed.on 11-09-2024the secretary left them a message, Im still waiting for them to call and return my call.

  Customer Answer

  Date: 11/11/2024

  Called the number as instructed.on 11-09-2024the secretary left them a message, Im still waiting for them to call and return my call.

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/16/2024 me and a *** for locktight ******** ****** initiated a contract to replace my shingle roof for a metal one at a cost of $25,350.00. The work did not begin until 8/22/2024. After tearing the shingle roof off ,it was close to 3 weeks before any metal was placed on my roof ! Too makes things worse two guys came out and cut all the metal and layed it in my driveway during those 3 weeks which is a no-no according to the metal manufacturer. The roof was supposably completed and approved on 9/19/2024.However Sunday 10/6/2024 we noticed a big ***** spot in the ceiling of our kitchen,and call locktight who inturn sent someone to check it and a few days later sent someone to supposably fix the leak but did not! Now on 10/9/2024 we have another huge ***** spot in our dining room ceiling! Locktight suppose to have sent someone back to our home about these problems but still no one has came! To repair their sloppy work the metal will have to be totally removed and replace properly to stop the water thats coming in! Hopefully we will not have take legal action to fix the problem???

  

  Business Response

  Date: 11/07/2024

  In response to the customer's complaint, our ********************** department notes the affected roof areas were already removed and replaced in full. This was accomplished 10/24-10/25.

  Their interior ceiling / drywall work is already mutually scheduled with the customer to occur on 11/20.

  Customer Answer

  Date: 11/19/2024

  Locktight  Impact windows,doors and roofing did respond to the roofing issue and I believe the problem has been corrected . However I am waiting for the interior ceiling to be taken care of ,and then my wife and I will be satisfied. That will repair is scheduled for tomorrow 11-20-2024? I must say that the company did respond to my concerns quickly,and never once fail to respond.

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been an ongoing issue with the job not finished but now on my taxes for the past two years. I can not get them to return my correspondence or receive an itemized bill. None of the damage around the outside of the windows has ever been repaired and the door frames have not been installed around either door. The door k**** have come off in our hands and we had to buy washers and screws to fix this. The chain on the door was never installed so I fell out the door last night with the winds from the storm. Luckily I was not hurt too bad but if the chain was on the door it would not have happened. This is crazy as we even allowed extra time for the work to be started due to Covid. We believe that because they told my husband that they did not have the door frames because they do not deal with that provider any longer and my husband said no to painting wood to almost match the design we picked they will not finish the job. If they are not going to finish the job then they should not charge us for the job!

  

  Business Response

  Date: 11/07/2024

  Apologies for the tardiness of this reply.

  We see no evidence of attempts by this customer to contact us from mid-2023 until the issuing of this complaint. We attempted a minimum of three times after our final contact and attempt at service in March 2023 to reach out to the customer ourselves and either schedule follow-up attempts to finish punch-out of their project, or officially close it out. After the final attempt in late July 2023 was unsuccessful (unanswered service exit email and voicemail), we fully closed the project.

  Prior to that, we attempted on a number of visits to address the customers various needs in closing his project. The door in particular we had been scheduled to provide the missing trim in mid-March 2023; however, the customer was extremely abusive to all personnel involved, and because they would not stop we had to pull them from the job. Subsequent attempts to satisfy the issue met with no success as noted above.

  We are by no means unwilling to finish work on the project. It is certainly true that we no longer offer the brand of impact door (Therma-Tru) that the customer has, and we are not able to provide brand-specific parts for it. However, we can certainly provide a reasonable substitute trim for the purpose IF the customer will allow. (As noted in their complaint, they do not appear to be willing to do so.)

  Again we state: We are certainly willing to perform the needed service to finish the customers punch-out, IF the customer allows us to without the abusive treatment of our personnel, and if they will accept the material used for the purpose. We will also look at the door hardware situation to ensure its properly secure.
  
  We have attached a copy of their contract to our reply, which serves as the itemized billing for their project as requested.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid in full for impact windows for my home in March 2024. it is now September .They have measured wrong one of the windows twice. I had to wait 3 months to reorder the window they measured wrong and admitted it to having the same problem, the window is not the right size AGAIN!.The job has failed inspection 3 times by the city as unsafe. They are putting my family in admited as the window at high winds can fail.The rude person in charge of installations is not calling back. The owner has admitted fault but refuse to fix the problem or refund a part of the money. Absolute horrible service.

  

  Business Response

  Date: 09/05/2024

  We are scheduled to make corrections to the opening in question on Tuesday, 9/10, which along with the engineering that has been arranged is expected to get us to successful inspection. Further updates will be made available on request once this has occurred.

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22244157
  
  I am rejecting this response because:
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had lock tight install impact windows of February of last year. There have been multiple problems since installation and I have been going back and forth with them since the day of installation. They installed a damaged window in my kitchen and are refusing to replace the window. Theyve sent me to 6 or 7 different people for resolution and nothing gets solved, I still have a damaged window and open case with them. Theyve sent inspectors 4 times and each time they tell me they have to speak with their superior. Please I need this issue resolved. Lock tight has stopped responding to my messages.

  

  Business Response

  Date: 09/20/2024

  Apologies for this tardy reply. We are conferring with our general contractor and his associates to determine how to respond to this issue. We will update our response as soon as we have a proper resolution.

  Customer Answer

  Date: 09/20/2024

   
  Complaint: 22243743
  
  I am rejecting this response because:
  I have heard this response from this company multiple times. 
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 10/21/2024

  We apologize for the tardiness of this reply.

  The window in question as well as the rest of the house is installed properly, inspected by the customer's municipality and up to code. The customer is disappointed as they have an altered opening that had been done previous to our installation. We removed and replaced the existing windows.

  However, in exchange for a signed non-disparagement agreement (to include removal of any negative social media, and closing this complaint as satisfied), we will order and install a replacement window for this customer. We will also complete any/all outstanding punch-up/touch-up services as required under our contract. If the customer is agreeable, we will send them an appropriate NDA via ******** for their formal approval, and will place the window on order as soon as it's received.

  Customer Answer

  Date: 10/22/2024

   
  Complaint: 22243743
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ****

  I will accept the replacement window as the one installed is defective and should be replaced as be per our already signed agreement. I will not sign a non- disparagement if I wish to leave negative reviews then i will, this company has a chance to avoid that by honoring their end of the contract. All Im asking for is this job to completed. This should not be a problem and its appalling its come this far. 

  

  Business Response

  Date: 12/12/2024

  We see this issue was closed, however, we wanted to take a moment to provide the BBB with a blank template non-disparagement agreement in response. This is a generic form created for the purpose, to allow it to be modified to each individual customer's needs. Any specifics needed to suit this customer would have been added in the large blank space, along with their account specifics in the provided areas. As the customer was unwilling to agree the concept, we never created one for their specific situation.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reporting this company for unsavory business practices and a refusal to remove a lien on my property after the job has been completed and they were paid. Circumstances: I hired Lock Tight Windows and doors to complete a roofing job in Feb 2024. I explained I needed the roof completed prior to 1 June ************************************************************************* who have roofs ***** years old.During the sales process they advertise a company which finances you by billing you through your property taxes. However they stated if they(lock tight) are paid prior to the completion of the roof you only pay the processing fees. This particular company in my case charges more than 100k in interest if you paid them over a 30 year period. 7k if paid immediately after completion. I made it known I would be obtaining a cash out through my home to pay them directly. Lock tight ignored calls from my mortgage loan processor and I ended up HAVING to use their financing company.They took an entire month to obtain a permit. Placed a lien(notice of commencement) on my property, and failed to start the job until the first week of July. After the initial removal/inspection of the roof they did not return or return my calls for 4 weeks. It wasnt until the financing company told them my terms were expiring they finally came and completed the work. My insurance dropped me and I was forced to obtain hazard insurance triple the amount of the insurance I had at the time. My mortgage went up by more than $400 dollars.Last I now want to close my refinance to pay the financing company but lock tight has refused to remove my lien. Completion of the job is more than 3 weeks past. Now they are saying the ONLY person which can remove liens is on vacation. Its my belief they are intentionally holding the lien so pay more interest to this company which they have a vested interest.I simply want them to remove the lien so I can move on from this company.

  

  Business Response

  Date: 08/22/2024

  As the customer notes, there is a Notice of Commencement on their property. THIS IS NOT A LIEN, although it acts as one in a number of ways. Usually, unless the question comes up as here, we allow NOCs to be terminated in natural course by time (all NOCs have an expiration of 1 year from original recording). But when it must be done earlier, as the customer notes, we typically route these issues to the same person in our offices who records our Notices of Commencement; and that person is indeed on vacation until next week. But as she would inform the customer, under Florida law it is the property owner's responsibility and requirement to file the Notice of Termination (Of Notice of Commencement). In the interests of helping expedite the issue for our customer, we have attached a copy of the form which our recorder would send to the customer when they return. This can be filed at any of the county's Building Department offices to successfully terminate the NOC.
  
  More detail on how this works can be found at the following website: ***************************************************************************

  We hope this helps satisfy the customer's needs.

• Initial Complaint

  Date:07/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around September 1, 2023 ****** *********, A *** from Lock Tight came to my house and spoke to my daughter about replacing my roof. We setup a meeting to speak to him both myself and my wife. We met on Sept 8th and ****** went over the cash deal. We were told to put down a deposit in the amount of $7775 and the second payment of 40% would be due after the dry in inspection was passed. ($6200) The final payment would be $1550.00. I signed a contact on his labtop and then we were told that there was a delay due to other jobs going on for about 60 days. Time went on and my wife would call every other week or so and got nothing. Finally on Thursday, May 30th 2024 they stated the job. They replaced all of the wood on the front half of the roof and on Friday, May 31th 2024 they completed the back half of the roof and even stated putting on shingles however they did not install the ridge vent. At this point no one has said anything to me or my wife. It seemed to us that we were at the point to where we were waiting for an inspection since the ladder is leaning against the front of the house and what seemed to be information is an envelope tape to my front door. On June 17th 2024 there was an inspection #1 that showed on the paper taped to the front door that we failed the first inspection due to no permit enclosed. July 10th #2 inspection failed due to no inspection card. #3 July 17 failed again but this time was because the permit was expired. #4 On Friday, July 19 we finally passed the inspection. At this time we called them and they said I must sign the change order in order for them to finish the job and proceed. I told them that that is not what it states on the contract and provide proof of the change order however it states in the contract that both parties must sign an agreement off the change order however I was just now being informed of it. I need my roof completed and this company is refusing to do it.

  

  Business Response

  Date: 08/22/2024

  This customers roof has a very unusual situation in that their trusses are metal instead of the normal wood. Because of this, there were substantial delays in getting their work permit approved. This was the primary reason for delaying their start. Once the permit was in, work began. Regrettably, but as is often the case when we are investigating and re-doing older roofs, damages were found beyond those automatically covered under terms of their contract, necessitating a change order to cover those additional costs. (We are still awaiting customers signature on this change order.) Meanwhile, the ***airs were done (as required by code) and the project proceeded to inspections. These did not go smoothly, although not for the reasons mentioned, many of them due to the city. The third in-progress inspection attempt in particular was entirely the citys fault, as the permit involved was not expired (proof of this is available in  the form of communications from the city). We passed on the fourth attempt. The ridge venting which the customer mentions is indeed missing, but that is installed just before the shingles in the area.

  At this stage, we do need the customer to sign their change order and to make at a minimum the commencement payment of $6,200.00 that is owed (this is actually a violation of contract which has the customer in Breach with us at this time). They also need to sign the change order that has been sent to them by their sales *** for the mentioned ***airs. We can then finish their installation, at which point the remaining balance (to include the change order) will be due as per their contract, and their final inspection can then be held (hopefully without the additional confusion from the building department).
  

  
  

  Customer Answer

  Date: 08/31/2024

   
  Complaint: 22049300
  
  I am rejecting this response because:

  Locktight knew that the house had metal framing and the *** was readily available from the city upon request. The contract from locktight clearly states that they knew that the house has metal framing and that it is different from a wood framed house and that they would attach plywood up to **************** Code. The sheeting to metal studs along with the s**** type was available. Locktight stated that once the permit was in the work began, this is untrue due to the original permit expired and had to be renewed due to time passing by. Well over 8 months is absolutely unacceptable and with the information available to them this is bad business. Locktight is stating that the change order was due to damages that were repaired which is not true. All of the wood was removed and plywood was replaced. There was no inspection or recorded inspection for the sheeting attachment. The change order did not state any material for repairs, it only stated that it was for 7 sheets of plywood. What was repaired with plywood? What were the damages? At any time during the two days of actual work being done did anyone say anything about damages that had to be repaired. Nothing once so ever was said regarding 7 sheets of plywood or anything about a change order that was taking place. Four attempts to get the only one inspection to be passed is unacceptable. The first time the permit WAS expired. Too much time passed. The second time was because the permit card was not in the envelope. The third time the permit that was in the envelope was expired. The fourth time it passed noted on permit (building in progress). Unacceptable and not the cities fault. At the time of the 4th inspection the paper already covered the sheeting and shingles were started to be placed. Due to the fact of time being passed the paper was placed on May 30th and it only has 90 days shelf life. As it is being exposed to weather conditions and UV and all of this is because Locktight is refusing to complete the work due to the change order. They refused to pick up the 40% check. They only insist I sign for the change order.

  Sincerely,
  
  ******* *******

  Customer Answer

  Date: 08/31/2024

  This is first 5 pages of the contract

  Customer Answer

  Date: 08/31/2024

  The last 10 pages of the contract. 
  Page ***** are all pictures of the roof before the work was started and I will provide if needed.

  Customer Answer

  Date: 08/31/2024

  This is the Change order request that Locktight is insisting I sign.

  Customer Answer

  Date: 09/03/2024

  Page 1 of 10 of the contract

  Customer Answer

  Date: 09/03/2024

  page 2 of 10 of the contract

  Customer Answer

  Date: 09/03/2024

  page 3, 4, and 5 of 10 of the contract

  Customer Answer

  Date: 09/03/2024

  Contract page 1,2,3,4,5 of 10 please confirm if received

  Customer Answer

  Date: 09/03/2024

  pages 6-10 of contract

  Customer Answer

  Date: 09/03/2024

  Change order they insisted I sign.
  

  

  Business Response

  Date: 09/05/2024

  The details of the unsigned change order Mr. ******* refers to is for the provision of 7 additional sheets of plywood (beyond the 8 extras up to a full total of 33 sheets already included in the terms of his contract) at $220.00 each, for a total of $1,540.00. Photos would have been presented by his sales *** in support of these extras.

  Otherwise the basic issues remain the same. With their signature acknowledging and agreeing to the change order as well as minimum payment of their commencement of $6,200.00 at this time, we will gladly finish the hard construction of the customers installation with the final balance of $3,090.00 then being due going to their final inspection (which will hopefully occur smoothly with the building department).
  

  
  

  Customer Answer

  Date: 09/14/2024

   
  Complaint: 22049300
  
  I am rejecting this response because: The only description of the change order and what is mentioned in his last statement was the 7 sheets of plywood. There is no description for what the plywood was used for however he is claiming that there were repairs that needed to be completed. In his last statement he fails to mention of any repairs. Again, what were the repairs? Again, the job was contracted to replace all 33 sheets of plywood that they stated per contract would be needed. Again, at no time were any repairs mentioned as for what kind or if any repairs were needed being that the trusses are metal. The question that needs to be answered is what were the repairs for the 7 sheets of plywood? If the added cost is due to underestimating the amount of plywood needed for the job, then i don't believe that this would fall under any repairs and any additional cost should have been communicated prior to installation and the change order should have been detailed as to what it is being used for.

• Initial Complaint

  Date:06/26/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sales team has been calling me repeatedly even after *** told them multiple times that I wanted to be removed from their call list, and they confirmed with me over the phone multiple times that they were doing just that. I have already reported them to the ****

  

  Business Response

  Date: 07/08/2024

  We have set the prospect entry for Golfman to "DO NOT CALL" and have terminated the lead in our system. From system notes this was done subsequent to June 16.

  Customer Answer

  Date: 07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Lock Tight for a reroofing of a single-family home and shed in the ************* area. Reroofing consisted of ridge vents.On January 13***** a downpayment of ****** was given. On April 19, 204 the remaining balance of ****** was given. Here as of June 20 ***** the job is still not completed, and the roof failed inspection five times. Ridge vent over the garage is not installed. Nailes in the patio are visual, missed the beam. Shed has not been completed. Workers left chicken wings in the backyard. Thank God i walked the yard, before letting the dogs out. I have reached out to Lock tight (*****, and ****** on Mutiple occasion without success. Now they won't answer or return the phone. Asking for your help to complete the job up to code.

  

  Business Response

  Date: 07/24/2024

  We are well aware of the customer's issues, and our ********************** department is working to arrange a proper resolution. As soon as they are able to report on this substantially, we will provide a more suitable response. We apologize for the delays in updating on this case.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Lock Tight impact windows and doors after seeing a a A+rating on BBB site, and several calls from *************** convincing me to have Lock Tight install doors and windows on my home. The work started August 1st 2023. Before the installation crew arrived I was offered a $25..00 gift certificate to write a review.This was a big red flag. It is now **** 2024 and the job is not completed. I have doors the locks are not working. A sliding door that is improperly installed , and locked by the last two technicians because the couldnt get it to line up correctly. I have two bulky thresholds that I reported to the installation manager that it is a fall risk, not addressed. Extremely damaged stucco and tile damage, and many other issues.Technicians that were scheduled to come out rectify the issues, were a no call, no show. It is now **** is the beginning of hurricane season, and I am exposed to the very situation that I am trying to minimize. I hope and pray that my experience with this company is not visited by any other person. Unfinished work!!!!

  

  Business Response

  Date: 07/08/2024

  In regard to the thresholds the customer mentions, there are two issues to be aware of. First, what they are looking for are specific *** thresholds (which needed to be specified prior to ordering, rather than after installation was completed). Second, there are significant disadvantages to *** thresholds: they do NOT meet either flood or pressure (wind) protection ratings (which would adversely affect her insurance). Any modification at this stage would also automatically negate the customers warranty.
  
  We apologize for the no-show that had occurred previously; the crew responsible is no longer employed with us. From that time, we have been prepared as late as March-April of this year to visit the customers property, install parts brought in to fix their sliding glass door and rectify various other issues; however, the customer would not allow this, refusing to schedule a service date for the purpose. This being the case, we had marked their job complete. However, with the customers permission and assistance, we can still schedule to come out for the purpose. At this remove, it may require a visit by a manager to reconfirm full scope of the needed work, first; this would be determined with the customer's cooperation, as well.
  

  Customer Answer

  Date: 07/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************