We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mail Box Rental

The Mailbag

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business (The Mailbag) quoted me shipping rates of $2.95 and then charged me $.7.24. I contacted them and the representative was extremely rude. He told me that it was not their problem and that the rates quoted are from iPostal not them. He refused to give me the iPostal contact information. I told him he represents iPostal and that quoting one rate and charging another is misleading customers. He refused to discuss the matter and closed my account. Stating that I was aggressive. Any aggression on my part corresponded to the rudeness presented first by The Mailbag. The Mailbag has committed fraud. Because they just closed my account without cause I want a full refund of all monthly fees paid and of the shipping I paid: $7.24 which I did not authorize.

  • Initial Complaint

    Date:02/09/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a mail box from this company, The Mailbag ***************, online through a website at ******************** about 6 months ago. I was using the address for my small business. They charge $10 every month after the initial set-up payment. Also, I paid $10 monthly for them to ship my mails. If I ask them to scan a mail, it's additional $3. I thought this is a legit company. But then I started realizing that they opened my mails even if I didn't ask for it. Last week I asked them to ship my two mails. When I received the mail, I saw that they again opened my one mail and the other mail was missing. I sent them emails asking why they opened my mail and where my other mail was. I stated that I am expecting very important mails. The owner, *****, became very rude, nasty and unprofessional. It's my right to ask for the service which I have been paying for months but he didn't answer my questions, instead put the blame on me as if I'm doing something wrong by asking him simply why he opened my mail which is a felony and where my other mail is. Without me saying anything about mail tempering in the beginning, he said he wasn't doing mail tempering which was very weird. I was going to ask them to close my account after this repugnant treatment and suspected mail fraud but he sent an email first saying that they closed my account due to email harassment and behavioral issues. Then I started researching about this company and this man. Someone wrote that he was arrested for mail fraud years ago. If you read ****** reviews, many customers complain about the same things: He's very rude, he rips off people by charging excessive fees and he loses mails. He says he forwards the mails but customers never receive them. So, basically he's not providing the service that we are all paying him. This man and this company should be investigated. Our confidential data is being stored by this man and we don't know what he does with our personal information that are in the mails.

    Customer Answer

    Date: 04/11/2023

    ***BBB Has Received Additional Info From Consumer***

    Thank you for your follow up with my complaint. They issued a refund to me. Its a very shady company and I think customers shouldnt trust this company. But at least, I got my money back after I opened BBB complaint.

     

    Regards,

    Rengin

     

The Mailbag is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.