Complaints
This profile includes complaints for BrandsMart USA's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 343 total complaints in the last 3 years.
- 121 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/15/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 25, 2023, I purchased a college fridge, a regular fridge for my kitchen and a stove to be delivered on August 2, 2023. On August 1, in anticipation of the delivery, I had my old stove/fridge removed. My delivery did not come as expected on August 2nd. I was called on August 2nd to reschedule and was offered August 3rd between 4-8pm. I explained to them that I have to be at work at 3pm and can not take a delivery that late. I was then offered August 4th between 3-7pm. Again, I work at 3pm. I reminded them that I had spent $3200 and did not understand why I could not be accommodated. I was told that they don't control the delivery schedule. I was then offered the following Monday. All the while having no stove or fridge in my home. On Monday, 2 men brought in my two fridges, set one up at my request and then proceeded to leave. I asked about the stove and was told that they weren't given one to bring to me. I called the store and was told the stove had been "oversold" and they did not have one to bring to me but I was welcome to come in a pick out a different stove and pay the difference. I called corporate and was told that they did not handle customer complaints and I had to work it out with the store. I had been promised a stove by this weekend because it was coming from ******* only to find out the order to have the stove transferred was never put in by the manager. I called and asked for the General Manager and he never returned my call. As of the filing of this complaint I still do not have a stove nor a refund.
Business Response
Date: 08/17/2023
In regards to BBB Complaint 20455875
Thank you for the opportunity to respond to the customers complaint.
We apologize for the issue. After receiving the complaint, we were able to locate the item, it was delivered and installed on Monday 8-14-23.
Any further questions or concerns, please direct them to my attention.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Initial Complaint
Date:08/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a 55" ** at store July 7th, picked up at store, ** was installed the following day once it was turned on it was noticed that the ** was not working properly and screen was damaged. Took it back to store for an exchange/refund and the manager denied all options. At this point i left the ** at the counter as I am not taking back a 55" ** reported the issue to bank. I dont have possession of this ** and would like mny money returned to me.Business Response
Date: 08/08/2023
In regards to BBB Complaint 20418388
Thank you for the opportunity to respond to the customers complaint.
Brandsmart ****** opened and inspected the customers television at our loading dock (as seen in the first picture attached). We cannot be responsible for what happens to the customers merchandise once it leaves our store.
The second picture attached shows a crack in the *** therefore the return was denied. The customer abandoned the television in our store location, it is being held in our corporate quality control center. The customer is entitled to the extended warranty protection being refunded only.
Any further questions or concerns, please direct them to my attention.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Customer Answer
Date: 08/08/2023
Complaint: 20418388
I am rejecting this response because: The Item was not packaged correctly as it was taken out of the box and loaded into my vehcile and the damage occured during ********** from loading dock to vehicle. The screen protector that protects the screen was not put back at all, upon opening the box. Also I would like a video footage thats shows the ** being put back into the box you can clearly see it was not put back as well as when it was loaded in the vehicle you can see the associate loaded in properly resting it in my SUV.
Sincerely,
***********************Business Response
Date: 08/09/2023
In regards to BBB Complaint 20418388
Thank you for the opportunity to respond to the customers complaint.
We apologize for the issue. We have contacted the customer and have processed a refund. Please allow up to 72 hours to reflect back to the original method of payment. Attached are the refunds issued 8-9-23.
Any further questions or concerns, please direct them to my attention.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Customer Answer
Date: 08/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:08/02/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a TEVO box with my late husband less than a year ago. But the box is burned, and no longer works with my cable as a tech said the two HDMI slots are burnt. I tried calling brandsmart to find the product under my late husbands name ************************************* or my name, but nothing was found. I kindly ask a replacement per the warranty.Business Response
Date: 08/03/2023
In regards to BBB Complaint 20410580
Thank you for the opportunity to respond to the customers complaint.
We apologize for the issue. After searching our data base with the names submitted, we are unable to locate an invoice for the item. It might be possible that the item was purchased from another retailer, Brandsmart ****** has not carried (TIIVO Brand) for over 2 years. We do see numerous purchases in the customers record and thank them, however nothing for the item in the complaint. TIIVO customer service ************** might be able to assist with activation date, etc.
Any further questions or complaints, please direct them to my attention.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Customer Answer
Date: 08/03/2023
Complaint: 20410580
I am rejecting this response because:
Sincerely,
*********************************Initial Complaint
Date:08/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DATE: 02/27/2023 Receipt #: ********** Membership #:2001492107 I purchased a ******* washer and dryer set from Brandsmart and the dryer is defective. I purchased the set in March and started noticing condensation buildup in the dryer around July. After drying cloth a couple hours later there is steamy mist of water the build up in the dryer. The washer and dryer is sold by Brandsmart and warrantied by ******* (Model#WA40A3005AW DVE41A3000W **************************** - WEB TEAM). ******* sent out a technician who blamed the problem on my venting system in my home. My home is newly built 4 years old and the previous dryer didn't have any issue with the venting system. I hired a company to come out and inspect my vent system they found very little lint and no damage to the vent or flap system on the roof. Air flow tested out fine and the vent length was up to code around 20 feet. Basically I spent money for a service I did not need. I notified and gave copies of the work order to ******* and requested an replacement dryer. ******* refused and instead made 3 more service appointments with two of the technicians came out and said the same thing. ******* said there is nothing they can do. I have had my vents checked and serviced and the vent system is fine. It appears that I have a defective dryer sold to me by Brandsmart.Business Response
Date: 08/15/2023
In regards to BBB Complaint 20407013
Thank you for the opportunity to respond to the customers complaint.
We apologize for the issue; The customers dryer was replaced with a new unit.
Any further questions or concerns, please direct them to my attention.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Customer Answer
Date: 08/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:08/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Brandnew less than 2 months appliances failing one repair with washer same problem occurs again and the repair head **************** mentions that it is our responsibility and faults??!! The microwave is gorgeling again pur fault by ****** . The letters of a brandnew Range fading its our fault!??!!please let this lady provide services as expected and not juggling round ti escape her end responsibilities.Business Response
Date: 08/02/2023
In regards to BBB Complaint 20406824
We are writing in response to the complaint filed by *************************. We sincerely apologize for any inconvenience caused and we appreciate the opportunity to address their concerns.
BrandsMart USA is fully committed to resolving the issues mentioned by the customer. We have scheduled a service visit on August 4 to address the issues with their washer, refrigerator, and microwave. We understand the importance of timely and efficient service, and our technicians will be equipped to thoroughly inspect and rectify any problems with the mentioned appliances.
Regarding the stove, after analysis by our technical experts, we believe the cosmetic issue with the stainless steel around the *********** under the manufacturer's warranty coverage. While we have diligently tried to address this concern on other appliances on previous different service visits, we believe that the manufacturer is best equipped to offer the most appropriate assistance for this unique situation. We kindly request that the customer contacts the manufacturer directly to seek a resolution to this specific concern.
We value the customers business and strive to provide exceptional service to all our customers.
Thank you for your cooperation in resolving this complaint.
Sincerely,
***************************
AVP, Customer Service
********************** ******Customer Answer
Date: 08/02/2023
Complaint: 20406824
I am rejecting this response because:The fridge is also making a loud banging sound when opening doors
please reply in the microwave the response is incomplete!! The repair should take place tomorrow ** confirmed appointment ****
****** while we confirmed and emailed her!
about the washer Second repair Mr **** !
Sincerely,
************************Business Response
Date: 08/03/2023
In regards to BBB Complaint 20406824
Thank you for the opportunity to respond to the customers complaint.
As stated in the previous response, the customer has a scheduled service appointment (with a tech of her choice) to address the issues mentioned in the complaints. The only issue that we cannot address is the on the range, we have asked the customer to involve GE due to the uncommon issue.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Customer Answer
Date: 08/03/2023
Complaint: 20406824
I am rejecting this response because:the appointment which was confirmed by customer with ****** for tech ***** to come on 4 Aug 2023 was questioned again by ****** and I send her numerous times the email indicating that ***** tech could come on Aug 4. To date no confirmation!
Sincerely,
************************Business Response
Date: 08/04/2023
In regards to BBB Complaint 20406824
Thank you for the opportunity to respond to the customers complaint.
The customers service appointment is confirmed for 8-4-2023. Technicians call their customers the evening prior with the timeframe.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Customer Answer
Date: 08/07/2023
Complaint: 20406824
I am rejecting this response because: outstanding issues unresolved
Sincerely,
************************Business Response
Date: 08/08/2023
The service calls for Ms. ***** went as follow
Refrigerator door hinge was full of dry wall material from construction that cause the doors to squeak , the ice chute was working both crushed & cube tech showed her several times no problem with the icemaker .
Washer she was putting 1 towel and a few light things on the other side cause the washer to go off balance , tech educated the customer on how to load up the washer when washing .
Microwave we ordered the coupler the support and the table motor . allow 5/7 days
Customer is able to use the mw without the turntable movement
******
Customer Answer
Date: 08/09/2023
Complaint: 20406824
I am rejecting this response because:I called ***** immediately after he left to tell him
that the fridge door was still cracking. No dust or drywall was applied as told to *****.The education onthe washer was not required because there was few towels only when I got the ** code.
The microwave is not operational because it does not spin properly because of the pending issues.
Its easy for Mrs.****** to avoid the issues rather than to assist.
Sincerely,
************************Business Response
Date: 08/15/2023
In regards to BBB Complaint 20406824
Thank you for the opportunity to respond to the customers complaint.
We apologize for the issue. We have notified our ************************ of the information. We have parts on order for the microwave repair at this time. We will access the issue when we install the parts for the microwave.
Any further questions or concerns, please direct them to my attention.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Customer Answer
Date: 08/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
************************Initial Complaint
Date:07/31/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 06/05/2023 I bought a refrigerator Thank you for choosing BrandsMart USA. Please find a recap of your order below.RECEIPT DATE: 07/05/2023 Receipt #: ********** BrandsMart ********************************************************************************** ************ Billing Information ******************************************************************** ************ Membership #: ********** a receipt # ********** I paid $ 1.264.97 and the product was delivered on 06-10-23. Since that date the fridge has not been working properly and BRANDSMART does not want to replace it. They have sent twice the technician but the problem continues. I am asking to replace that ****** since it looks like a rebuilt appliance and I paid for a brand new.Business Response
Date: 08/01/2023
In regards to BBB Complaint 20400670
Thank you for the opportunity to respond to the customers complaint.
We apologize for the issue. We have set up an even exchange for Thursday 8-3-23. We have contacted the customer as well and they are satisfied with the resolution.
Any further questions or concerns, please contact me directly.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Customer Answer
Date: 08/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:07/27/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Fridge from Brandsmart model GSS25GYPFCES. I Visited the store to report a concern and received very minimal support from the appliance ***** Brandsmart installed and I have expressed concerns that I believe the installation required a followup. It could be a defective filter and or Freon leak being the water taste like a chemical. I was told contact manufacturer. So I did. A tech came out to confirmed that ****** was set at wrong temperature and this explained the freezing and thawing of our food. The rear was never checked but notes were not received from first visit. So I requested an additional opinion and a different tech, notes received and shared the fridge was too close to the wall making it difficult for air flow. I firmly believe these issues were present and continued to express poor installation may be the cause. Our entire summer has been spent inconvenienced and with food loss. Brandsmart was made aware of the fridge concerns but not held accountable. I emailed the appliance manager and requested him to forward to the general manager, since we never received a call back regarding this matter just a new filter which was not an issue we had purchased one and provided proof while at store. I sent proof of purchase and the notes from tech visit on July 25,2023 per managers request. On July 27, 2023 I was contacted by the ** however he saw my request and offered no resolution. I hope no one else has experienced this. To be told food loss is not a warranty issue. No more kinks in the line, fridge is in the correct place now and we have a filter thats not defective and working properly. I can finally drink the water and place fresh food inside confidently. Its just sad that we lost in this situation. The value of food we discarded during this ordeal and no replacement and or charge back as we requested has not occurred. My manufacture warranty will be expiring in 2 months if I run into issues again Ill be responsible for tech fees and or repairs.Business Response
Date: 07/31/2023
In regards to BBB Complaint #********
Thank you for the opportunity to respond to the customers complaint.
We apologize for the issue. The customer was given ********* CARES) for service. GE arranged service for the customer through a third-party service ********************** in Georgia. According to the customer there were still issues to which the customer put a complaint with the ******************** with GE. GE sent a technician to the customers home and rectified the issue. The complaint has been escalated back to GE due to the manufacturer sending technicians to the customers home, not BrandsMart ******
Any further questions or concerns, please direct them to my attention.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Initial Complaint
Date:07/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a 65 in tv from *********** in ***********. ** 2 weeks ago . I also purchased an extended warranty for tv screen which is suppose to cover any accident that could happen to the screen. While installing my tv I accidently cracked the screen. When I called the warranty company I was told they could not cover my tv because it was not handled properly. I asked what type of accident were covered and was told if i was pushed into the tv or if the screen was hit with an object. I explained to them that it was an accident because it was not deliberate. I don't know what to do now, I have a brand new TV that I can't enjoy not to mention payments that have to be made.Business Response
Date: 07/24/2023
In regards to BBB Complaint 20340220
Thank you for the opportunity to respond to the customers complaint.
We apologize for the issue. Our records indicate that the television was returned, and a new model was selected. We have asked our management team in the Stockbridge location to contact the customer to verify our records. We have been told that they haven't been able to reach the customer to verify.
Any further questions or concerns, please contact me directly.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Customer Answer
Date: 07/26/2023
The ** that I bought from *********** the first time was damaged when I opened the box and I returned it the next day,They exchange it for another ** that was a different brand,, plus I purchased an extended 12 month warranty, As I explained the second tv was accidently damaged by me while installing it. My problem is with the warranty company that *********** uses, the warranty flat out refused to help me , now I have a ** that I can't even enjoy plus a bill that I have to pay. My problem was never with customer service, they were more than accommodating, I returned the call from customer service but wasn't able to speak with Ms.*****,but will try to make contact again.Customer Answer
Date: 07/28/2023
Complaint: 20340220
I am rejecting this response because:The TV that I bought from *********** the first time was damaged when I opened the box and I returned it the next day,They exchange it for another TV that was a different brand,, plus I purchased an extended 12 month warranty, As I explained the second tv was accidently damaged by me while installing it. My problem is with the warranty company that *********** uses, the warranty flat out refused to help me , now I have a TV that I can't even enjoy plus a bill that I have to pay. My problem was never with customer service, they were more than accommodating, I returned the call from customer service but wasn't able to speak with Ms.*****,but will try to make contact again.
Sincerely,
***************************Business Response
Date: 07/31/2023
In regards to BBB Complaint 20340220
Thank you for the opportunity to respond to the customers complaint.
We apologize for the issue. We have been notified that the General Manager and the customer are working out a positive resolution.
Any further questions or concerns, please direct them to my attention.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Customer Answer
Date: 08/02/2023
BrandsMart manager reached out to me and resolved the issues with an exchange and I am very happy with the exchange, I would like to thank them for a speedy response.Customer Answer
Date: 08/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.BrandsMart manager reached out to me and resolved the issues with an exchange and I am very happy with the exchange, I would like to thank them for a speedy response.
Sincerely,
***************************Initial Complaint
Date:07/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On july 8th brandsmart usa delivered my new appliance oackage. They delivered them boxed. The refrigerator was placed in the house up against the wall facing the wall. Please note we are remodeling so the room is empty. The delivery men left and my husband and i removed the shipping box from the refrigerator. We had to turn it around to see it. We unwrapped it and installed all shelving. When i stood back to admire the appliance i noticed a dent on the lower right hand freezer door. We then looked at the cardboard package and noticed a small hole punched in the same location as the dent. I immediately contacted brandsmart customer service. They advised me to take a photo and email the info. I did and they replied immediately offering me $200. I told them i would like the door replaced. They said they couldnt help me and said they would let the store where it was purchased know about it. The only option is to replace the fridge, replace the door or take back the fridge and give me a full refund. We waited 8 weeks for our delivery only to come damaged and with no assistance from brandsmart to remedy. My account number is ********** and we paid $2,700 for the fridge. I have attached a picture of the dent and the packaging with correspobding hole.Business Response
Date: 07/11/2023
In regards to BBB Complaint 20292823
Thank you for the opportunity to respond to the customers complaint.
We apologize for the issue. We have contacted our ************************ team and a replacement door has been ordered. The customer will be contacted when the item arrives.
Any further questions or concerns, please direct them to my attention.
Yours truly,
***********************;
AVP of Customer Operations
********************** ******
Initial Complaint
Date:07/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a refrigerator ********* from BrandsMart with a cover-to-cover warranty. Handle 0n freezer portion fell off and BrandsMart refuses to repair it. They claim it's not on warranty. Purchased the refrigerator from ***************************************************************************************** location. Please make them honor their warranty. They have all records of transactions. Thank you.Business Response
Date: 07/11/2023
In regards to BBB Complaint 20292160
Thank you for the opportunity to respond to the customers complaint.
We apologize for the issue. We have escalated the issue to our ******************************* Currently they have contacted the customer for a service appointment on *******.
Any further questions or concerns, please direct them to my attention.
Yours truly,
***************************
AVP of Customer Operations
********************** ******
Customer Answer
Date: 07/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.