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Business Profile

Paving Materials

Atlantic Southern Paving & Sealcoating LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Paving Materials.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction; March ******* Amount of Money for Project? $284,000 Total/$600 for individual ***************** Provided by Company?Atlantic Southern contracted to provide Paving of my individual driveway and the other 122 driveways within the ************. In addition, Atlantic Southern was to also *********** area private roadway for entire ******** HOA and Curbs throughout community.4.Nature of Dispute: I have communicated through our Property Manager, **** **** to Atlantic Southern many times. The Chief complaint for my home is incomplete work that has lead to:1) Depressions in driveway from deteriorating asphalt.2) Edges of Driveway deteriorating.3) Broken ceramic tiles in front of garage door caused by pavement machines 4) Peeling material in driveway from deteriorating ********** Jolla HOA outsourced to a third party for an Engineering Study and it was determined the pavement project was not completed resulting in rapid deterioration and therefore does not meet the standards for Miami Dade County code. The ************************************ contacted the Atlantic Southern Point of Contact and were informed of a future dated appointment for action which they eventually cancel or a no show. In addition, there have been numerous communications that were not even responded to according to the ******************* and La Jolla BOD. Atlantic Southern has yet to complete work or attempt to resolve the many issues. The desired settlement: Complete all work to Miami Dade county code.

    Business Response

    Date: 10/15/2024

    Good Afternoon, I just spoke with our team internally. We are currently working with the association who we are under contract with to resolve open items. 

    Customer Answer

    Date: 10/29/2024

     
    Complaint: 22313556

    I am rejecting this response because:

    The Seal Coat has not been applied to the asphalt on my driveway and the broken tiles have not been removed and replaced.

    Sincerely,

    ******** *******

    Business Response

    Date: 11/22/2024

    Good Afternoon, I just spoke with our team internally. We are currently working with the association who we are under contract with to resolve open items. This is still an active project.

    Customer Answer

    Date: 11/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** *******

  • Initial Complaint

    Date:09/17/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction; March ******* Amount of Money for Project? $284,000 Total/$600 for individual driveway. Services Provided by Company? Atlantic Southern contracted to provide Paving of my individual driveway and the other 122 driveways within the ************. In addition, Atlantic Southern was to also *********** area private roadway for entire ************ and Curbs throughout community. 4.Nature of Dispute:I have communicated through our Property Manager, **** **** to Atlantic Southern many times. The Chief complaint for my home is incomplete work that has lead to : 1) Heavy Machinery Tracks permanently etched in driveway, Edges of Driveway deteriorating, Asphalt Product poured on top of ceramic tile work in front of garage door, deep depressions in driveway from deteriorating ********** Jolla HOA outsourced to a third party for an Engineering Study and it was determined the pavement project was not completed resulting in rapid deterioration and therefore does not meet the standards for Miami Dade County code. The ************************************ contacted the Atlantic Southern Point of Contact and were informed of a future dated appointment for action which they eventually cancel or a no show. In addition, there have been numerous communications that were not even responded to according to the ******************* and La Jolla BOD. Atlantic Southern has yet to complete work or attempt to resolve the many issues. The desired settlement: Complete all work to Miami Dade county code.

    Business Response

    Date: 10/15/2024

    Good Afternoon, I just spoke with our team internally. We are currently working with the association who we are under contract with to resolve open items. 

    Customer Answer

    Date: 10/28/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:09/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction; March *******, Services Provided by Company? Atlantic Southern contracted to provide Paving of my individual driveway and the other 122 driveways within the ************. In addition, Atlantic Southern was to also *********** area private roadway for entire ************ and Curbs throughout communityNature of Dispute: Explain the problem that you experienced with work initiated for your driveway. I have communicated through our Property Manager whom has communicated with Atlantic Southern many times. The Chief complaint for my home is incomplete work that has lead to a 36 inch wide depression/1.5 inches deep in my driveway. Also, the milling process was not completed and has also resulted in grass growing through the asphalt. La Jolla HOA outsourced to a third party for an Engineering Study and it was determined the pavement project was not completed resulting in rapid deterioration . The ************************************ contacted the Atlantic Southern Point of Contact and were informed of a future dated appointment for action which they eventually cancel or a no show. In addition, there have been numerous communications that were not even responded to according to the ******************* and La Jolla BOD. Atlantic Southern has yet to complete work or attempt to resolve the many issues.The desired settlement: Complete all work to ***************** code.

    Business Response

    Date: 09/30/2024

    Good Afternoon, I just spoke with our team internally. We are currently working with the association who we are under contract with to resolve open items. 

Atlantic Southern Paving & Sealcoating LLC is NOT a BBB Accredited Business.

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