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Business Profile

Screen Enclosures

Michael Johnson Screen Supply, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Enclosures.

Complaints

This profile includes complaints for Michael Johnson Screen Supply, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Michael Johnson Screen Supply, Inc has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reopening a case that was already filed and closed because they told me if I closed it with you they would fix the problem - I closed it and here I am a number of weeks later and they did nothing - I am worse off now!

    • Initial Complaint

      Date:09/13/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Michael Johnson Screen and Supply Company (as known to me and herenin referred to as "MJSC") installed windows to enclose my balcony. MJSC damaged my property upon instlallation, did not complete the job and now refuse my phone calls and all correspondence. The windows were purchased before the the Covid 19 pandemic but installation was delayed due to their "shipping issues". Defective windows were delivered. It has been approximately (2) years. MJSC has failed to complete the project. MJSC has broken their written contract. MJSC continues to currently withhold materials for final completion. All materials were paid in full. The materials were delivered and then taken back by MJSC. I am unable to cancel any of my payment of approximately $11,500 because it was paid (2) years ago. MJSC wanted correspondence via text messages for "faster service". They have failed to complete the project which will not allow me to put my condominium on the market for sale. MJSC has a history of the same in the past. I have asked them to provide currently insurance information-Refused and now zero communication.

      Business Response

      Date: 10/21/2022

      We have resolved the issue and come to an agreement on the complaint. We have already gone to the customer's property on 10/19/22 to her satisfaction and will going back again soon to finish the job. We tried to submit this before but the response link wasn't working. 

    Michael Johnson Screen Supply, Inc is NOT a BBB Accredited Business.

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