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Business Profile

Skin Care

Acure Organics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product named Actress facial scrub. The product didn't do as expected or advertised. It also had a faulty tube container which split at the top on both sides and a majority of the product spilled out.Into the sink. Or into the bathtub when trying to use. We just a horrible product. It was like trying to put your toothpaste on your tooth brush and it comes out the back of the tube.

    Business Response

    Date: 07/25/2023

    We're so sorry to hear about your experience with our Facial Scrub. It sounds like there was a defect in the tube you purchased.

    We stand by our products and want you to be 100% satisfied - please email ******************************************** or call *************) our customer service team so we can ********************** assist you. We are more than happy to provide a refund or replacement for items purchased directly from our online store within 365 days. For items purchased elsewhere or outside of the 365 day window, we will still do our best to remedy the experience you have had.

    Customer Answer

    Date: 07/25/2023

     
    Complaint: 20319688

    I am rejecting this response because: They are making me do musical chairs. They can just as well contact me or just settle it through my initial complaint. My request and concern was very clear in my complaint. I just don't want a runaround. 

    Sincerely,

    ***************************

    Business Response

    Date: 08/22/2023

    We were able to settle the complaint with the customer. Our customer service team spoke to them and though we weren't able to provide a direct refund (since the initial purchase was through a local retailer instead of directly with us), we were able to send a new item that the customer chose, free of charge. The complimentary order is attached.

Acure Organics is NOT a BBB Accredited Business.

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