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Business Profile

Air Conditioning Contractors

5 Star Air, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called 5 star on July 5th 2024 about an air conditioner problem we were having. We were advised that they had no openings during regular time but if i wanted to pay an extra $199.00 they could get me in that day. I agreed to the extra charge. **** arrived at 6:16 advised me the drain was backed up and he would have to clean the drain, he vacuumed out the drain. Was not told there was an extra charge. I checked later that evening and in fact it was cooling. I had a renter call me on July 13th about the air conditioner not cooling. Called 5 star again at 7:30 Pm no answer had to leave a message. I called again at 8:16 Pm again no answer. I had to tell the renters that there was no one coming since I did not receive a call back. I did not get a call back until the next day July 14th at 9Am. Was told a technician would be there between 10 and 11 am. Technician arrived at 11:25 Am and advised me that the breaker was tripped to the condenser on the roof. He reset the breaker and the system was running , no water in the drain pan. i asked him if the back up water switch was turning off the system or just the condenser, he advised me it was just turning off the condenser. I advised him the reason the breaker was tripped was probably due to the drain backing up and tripping the system on and off quickly. He told me that he cleared the drain with nitrogen and it was draining properly. We have not had a problem since. I called the office to explain that I did not feal it was right I was charged $399.00 for a drain cleaning from the 1st technician and he did not do it right. I was told the office manager would have to call me back. Se did and I explained that I did not feal it was right that i had to pay over $750.00 for a job that was not done properly the 1st time. She told me that they could take off $200.00 off the bill. I don't feal that is right I asked foe $400.00 the cost of the repair, I was advised she would have to contact the owner. I have not heard back.

    Business Response

    Date: 07/26/2024

    In good faith I have already issued the $400 the customer was seeking.

    Customer Answer

    Date: 07/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

5 Star Air, LLC is NOT a BBB Accredited Business.

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