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Business Profile

Apartments

Vive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We lived at the Vive in *************** for over a year with no issues. Our lease ended in june of 2023 and we had to move out early due to my husbands work moving him to *******. We gave our notice to move at the end of March and told them we would be moving out April 14th. When signing the intent to vacate paperwork with the former manager ******, she stated not to worry about the early termination fee. Both my husband and i clarified with her and she stated again "not to worry about it". At the beginning of April we paid our rent for 2 weeks and on the portal there was no brokwn lease charge added to the account. My husband and i assumed the charge wasnt added like ****** stated and we moved out without any trouble. After a month of living in ******* i reached out to **** in the leasing office to see where are deposit was since we had not recieved it yet. She stated that she would look into it. I then got a text from her saying it looked like ****** had just "closed out our account" and she was looking to get it resolved. We then waited another month and reached out AGAIN to **** and she asked if we had paid the fee. I explained the situation and she said "okay ill update everything on my end". We continued to call every month and was told since they had a new manager they could not look into our account. Finally **** reached out saying we had to pay the early termination fee in order to get our deposit.. months after we have already moved out. The now mangager ** reached out and said we not only owed the termination fee but said we didnt pay our last month rent.. which we did! She said she also couldnt handle the account any longer because to much time had passed. She gave me a corporate number to call to disput the charges, and though i have a called on multiple occasions and left messages no one has gotten back to me.

    Business Response

    Date: 10/04/2023

    ******** no longer manages this property. Please reach out to *********************** or ***************************

Vive is NOT a BBB Accredited Business.

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