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Business Profile

Auto Repairs

Legendary Automotive and Truck Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am seeking help in recovering money for my vehicle, which was taken to Legendary Automotive for a coolant leak. My motor is now destroyed, and I have no vehicle for transportation, not only for myself, or my children. Below is the timeline of events:March 3, 2025, I dropped off my Land Rover LR4 and obtained a detailed diagnostic report. The coolant system was leaking and needed repair, as well as a tie rod in the front.March 12, my Land Rover was ready to be picked up with the new tie rod installed and a whole new coolant kit. An oil leak inspection was done as well, for a small leak around the valves.March 14, the low coolant light came on, so I added coolant, it was empty. The shop was closed. March 20, brought ********** back to shop to find out why it wasn't holding coolant. They explained it was "just an air pocket", bled the system, filled the reservoir, and sent me on my way.March 23, my Land Rover started making a loud knocking noise from the lower engine, shop was closed.March 24, brought ********** back to shop. March 25, the shop tells me my engine is not repairable, they do not rebuild engines and it will need rebuilt or replaced.March 26, my Land Rover was towed home.

  • Initial Complaint

    Date:03/27/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was told I would get a free inspection, They had several issues one was I needed a new battery I had just had it checked the day before and it tested Good ? Some of the other issues seemed very high to repair so I checked with other places and found some of the estimates were double the cost! So I decided to have work done some place else..When I picked up my car I got a bill when asked about the Free inspection I was told because of the make of my car they had to use a special ramp to get it on the lift? So instead of making a seen in front of the other customers I decided to pay the bill and file a complaint with BBB

    Business Response

    Date: 04/16/2024

    Refunding the amount to customer, see attached.

     

    Customer Answer

    Date: 04/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
                       I was contacted by owner and was told refund was returned to my **** card . My understanding was we both did not communicate very well!  I dont think any action should be taken against this Business.. I really appreciate the help from BBB !
    Sincerely,

    **************

Legendary Automotive and Truck Service, LLC is NOT a BBB Accredited Business.

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