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Business Profile

Bathroom Design

Affordable Cabinets

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Design.

Complaints

This profile includes complaints for Affordable Cabinets's headquarters and its corporate-owned locations. To view all corporate locations, see

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Affordable Cabinets has 2 locations, listed below.

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    • Affordable Cabinets

      14965 Technology Ct #3 Fort Myers, FL 33912

    • Affordable Cabinets

      5661 Independence Cir STE 3 Fort Myers, FL 33912-4419

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get this company to respond to a problem with my new cabinets. In March I reported that several of the doors have developed separation of the joints. I can not get them to respond to this problem.

      Business Response

      Date: 08/22/2023

      Business response taken verbally by BBB:

      We are currently waiting for the replacement to assist this customer.

      Business Response

      Date: 08/22/2023

      Business response taken verbally by BBB:

      We are currently waiting for the replacement to assist this customer. We are not the contractor and did not install the cabinets and are not responsible for damage to the cabinets once it leaves our shop.

      Customer Answer

      Date: 09/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company is selling products that they dont warranty from defective materials. They should let people know up front. I did get some replacement doors so I am satisfied, but still think they are selling poor quality merchandise 

      Sincerely,

      *****************************

    • Initial Complaint

      Date:04/24/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered Kitchen cabinets from this company back on October 19, 2022. Our home had been seriously damaged from Hurricane *** and the surge water that had entered our house. We drove down from ********* shortly after the Hurricane had hit and started the clean up and restoration process.. On October 19th, 2022 we went to Affordable Cabinets to order our Kitchen cabinets. they said that the cabinets could come in around three weeks. They required full payment which was $18,693.73. On this order was a panel for a panel ready dishwasher that we had ordered. We have had nothing but trouble trying to get an honest answer as to why we don't have this panel after waiting for six months. About six weeks ago they said the panel was in but it was the wrong one. We have been calling since then to find out where the correct dishwasher panel is. we have paid for this panel and have patiently waited for six months. Now all we get is that they are working on it.We are in the process of selling our house and moving into another one but we need this panel for our kitchen. I do not know why they just don't go ahead and order a new panel and get it delivered. They keep working off the original order and keep up making excuses on why it is not here. My wife and I are at our **** end and hopefully you can get this problem resolved.Sincerely,**** and ***********************

      Business Response

      Date: 05/19/2023

      Business response taken verbally by BBB:

      Customer wanted a custom cabinet door. Customer has since contacted us and stated they no longer want the custom cabinet door. We are in the process of cancelling the custom order so we do not have to eat the cost.

      Customer Answer

      Date: 05/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Affordable Cabinets is NOT a BBB Accredited Business.

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