We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Ceramic Tile Contractors

Wayne Wiles Floor Coverings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ceramic Tile Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In summer 2021, I hired ******* Flooring to install LVP to our downstairs formal living room, our kitchen, family and dining rooms, a small hallway, and the staircase. About a week after installation, I started noticing small lumps or bulges coming from the floor as well as several other imperfections such as cracks or huge spacing between the planks. Upon their inspection, they stated that the window from our living room had a leakage, and that was the cause of the bulging or water damage underneath. We called our insurance company, USAA, and the adjuster as well as other contractors denied that we had a leaking window. They stated that the floor was poorly installed. The bulging spread throughout the whole formal living room area. I contacted them ************************* from Wayne Wiles again, and she had someone else come to try to fix the imperfections. The gentleman who was an independent floor installer also stated that the floor was poorly installed and no water damage was detected. In early November, I contacted ***** again because one of my children had tripped and failed on the bulging that's now several inches high. She sent one of her inspectors late November. He explained to me that there was no leaking coming from the window, but the bulging, lumps, or spacing were due to wetness coming from underground. On December 6th, ***** sent me an email that they have sent the matter to the *** and I would just have to wait. Meanwhile, the bulge and lumps are getting bigger, higher, and more dangerous for my family. I am praying and hoping that The BBB can help us resolve this matter as soon as possible.

    Business Response

    Date: 12/29/2023

    Representatives from our company have been out to *************************** home on several occasions to inspect her floors. It was determined that there is a subfloor moisture issue. Moisture readings have been performed and planks have been removed in an effort to advise homeowner of the severity of the issue. This is not an improper installation and the material is not defective. Initial moisture readings were taken prior to installing the **** which produced results under the 4% allowed by industry standards. The moisture is coming up through the slab, penetrating the plywood and LVP. A representative was out at the home today, 12.29.2023, and once again reiterated the moisture issue. Additional tests were performed and planks were removed. I believe the homeowner now understands the issue and will be contacting her insurance company once again so that they can come in to further investigate where the moisture is coming from. The homeowner cannot perform a repair or replacement until the moisture issue is resolved. Since this is not a warranty issue or an issue due to improper installation or material defect, we kindly request that the homeowner's claim be dismissed. Please do not hesitate to contact me should you require additional information. Thank you.

  • Initial Complaint

    Date:02/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered tile that was in stock and ready to ship the beginning of December. After many false promises of delivery, still no tile over two months later. I asked if I can cancel my order and receive a refund and was told yes. Refund was processed Feb. 13, 2023. Supposed to have put the money back on my credit card. Was told 3-5 business days for the refund. Two weeks later still waiting for my refund. Sales associate is not answering me anymore.

    Business Response

    Date: 03/01/2023

    Please note that the refund has been processed and the funds will appear on ************************ credit card in 3-5 business days. A receipt of the refund has been attached. Our apologies for the confusion and untimely processing of the return. We will use this unfortunate incident as a learning tool with our staff.

    Customer Answer

    Date: 03/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

Wayne Wiles Floor Coverings is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.