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Business Profile

Dinner Theater

Murder Mystery Dinner Train

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dinner Theater.

Complaints

This profile includes complaints for Murder Mystery Dinner Train's headquarters and its corporate-owned locations. To view all corporate locations, see

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Murder Mystery Dinner Train has 2 locations, listed below.

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    • Murder Mystery Dinner Train

      4110 Center Pointe Dr Ste 207 Fort Myers, FL 33916-9424

    • Murder Mystery Dinner Train

      2805 Colonial Blvd Fort Myers, FL 33966-1012

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/19/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased ticket for a 3-hour train ride that included a 5-course meal and a murder skit. An hour in and with no warring we were being cut off and escorted from the train for no legit reason. We were forced to pay for a cab that we didn't request. We never received what we paid for and was totally humiliated. Not one person from the Seminole Gulf Railway reached out to find out if 1. we were ok since they left 4 people in the middle of know were with a random cab that we didn't request. 2. Discuss what happened and if anything could be resolved. 3. An apology for the humiliation for what and how they did it. 4. Refund not only for the train package but the cab I was forced to pay for.

    Murder Mystery Dinner Train is NOT a BBB Accredited Business.

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