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Business Profile

Fence Sales

Sunstate Fence

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sunstate Fence *** installed my fence in February 2016. I Called Sunstate Fence *** in October 2022 for repairs to my fence that was caused by hurricane ***. I was told by ***** that they would put me on their schedule and that would be sometime in March 2023. I called several times after that and spoke with ***** to see if they had any cancellation. I was told that they did not and I was on the schedule for March 2023. I called again on February 1, 2023 and spoke with ***** again. She informed me that I was now scheduled for March 8th and that ***** would call me the morning of March 8th before coming out. Later in the day on February 1st, I received a call from ***** informing me that they didn't want to take me on as a customer. I asked why and he would not tell me. I said I didn't understand. I called many times since October 2022 and was never told this. Why now and why? ***** said he didn't have to tell me. Very poor customer service, follow through, and communications.

    Business Response

    Date: 02/10/2023

    *************************** was added to the schedule for Hurricane *** after calling in October 2022. He did speak with **** regarding the date that he was scheduled, however, she was not employed with the company in 2016 and was unfamiliar with this particular customer. ***** recognized the customer's name from the schedule and recalled a mutually unpleasant experience in 2016. He called to ************ know as professionally as possible that the company finds it best for both parties to no longer conduct business. Sunstate Fence takes pride in providing the best possible experience for our customers and found it best, in this case, to terminate the business relationship to avoid future unpleasant experiences for either party. 

Sunstate Fence is NOT a BBB Accredited Business.

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