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Business Profile

Interlocking Pavers

Able & Willing Pavers II, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/13/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had the concrete surrounding our pool removed and new pavers installed. In the process , Able and Willings employees broke some pool pipes which our pool contractor repaired. Able and Willing has refused to pay for the broken pipes. Their employees were careless in removing the concrete and leveling the surpface in preparation for the pavers. We also gave *************************** (Able and Willing) a small punch list which as not been completed. Able and Willing received their final payment on 11/1/22. We have contacted him more than once with no response.

    Business Response

    Date: 01/27/2023

    This response was taken verbally by BBB:

    Per our contract we are not responsible for underground utilities, landscape lighting, etc. We removed the customer's concrete, normally it is 4" thick, however, this customer's concrete, based on age of house and area, was *****" thick with footers in the planter area making it 15" thick. When the pool company was finished with their work, a leak was discovered. The pool contractors removed the pavers so they could fix the leak and we reinstalled the pavers at no charge, but we will not pay to repair damage to underground pipes. The punch list is 1 item and was sent to us on January 1st, when we were out of town for the holidays. We have been in contact with the customer to address the punch list item as well as to make minor corrections to the planters that we were not happy with and pointed out to the customer.

    Customer Answer

    Date: 01/27/2023

     
    Complaint: 18806950

    I am rejecting this response because:
    His crew broke the pipes when removing the concrete or when leveling the ground.  Due to the thickness of the concrete we paid additional money which ********************** stated he needed for a generator for the concrete removal.  They were aware that there were pipes under the concrete.  Even our pool contractor was in agreeement that he was responsible for the repair.
    We believe the crew was reckless in their work and therefore broke the pipes in a few places.

    Sincerely,

    Rich And ***********************

Able & Willing Pavers II, Inc. is BBB Accredited.

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