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Business Profile

Lumber Store

Gene Gene the Screen Machine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lumber Store.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In early October 2022, we contacted ****, **** the Screen Machine to repair the damaged pool enclosure screens at our residence as a result of Hurricane ***. We had previously used this business after Hurricane ******* in ****, and we were satisfied in every aspect of the job. Apparently, ownership had changed hands. The current owner did all business via text message to *********** wife. In October, we sent a $200 "waiting list" deposit & were told that the wait would be approximately 7 to 9 weeks. Around the beginning of 2023, we contacted the owner and were told it would be in "a couple of weeks". Finally, in mid-May 2023, the owner & one of his workers visited our home and determined that our pool was too large for their equipment. He said he would immediately mail our $200 deposit as soon as he returned to his office. That was mid-May, we have still not received refund of our $200. We now see other affect customers making identical complaints. Gene Gene is apparently more a deposit-sucking machine rather than a screen repair business--nice work if you can find it & still remain a free man. The owner needs to be investigated by the ******* Attorney ****ral. That is our next step if we do not see an immediate refund!

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We called Gene Gene the Screen Machine right after hurricane *** to repair our pool cage. They came out in the Oct. timeframe, and quoted us $3,950 for the complete repair. They only completed 1/3 of the job and said it was because a lack of supplies, but would be back within 3 weeks to finish the job. We pre-paid the full $3,950 even though they still needed to do 2/3 of the work. After many emails and phone calls, they kept saying the ** glass screens were not in stock, even after I called other contractors who said they clearly had the screens in stock and they were able to order them. This went on for 5 months, until **** sent me an email stating that he would send me $700 for the work not completed as he had "more important things to take care of" however, the remaining work is going to cost me 3 times that amount to finish the job. That said, I still have not received the $700 or any amount at all from this company nor do I expect to. Based on other reviews I have seen online, this is a common theme with these guys. They should not be able to continually get away with preying on others people's misfortune. Hoping you can help with this, thanks.

  • Initial Complaint

    Date:02/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October 2022 I sent this company a $200.00 deposit by check to get on "the list" for screen / lanai repairs due to damage from Hurricane **** Vendor acknowledged receipt of check and estimated 6-8 week to do repair. After multiple attempts to secure a date, in December I was informed of a firm date February 10. ******************************* emailed me on February 9 to say his truck broke down and he would reschedule. He does not return calls, texts or emails. I asked for a firm date or my deposit returned. He is now unresponsive. I am hiring another firm. I want my $200.00 deposit returned.

  • Initial Complaint

    Date:01/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vendor only communicates via email. On October 11, 2022, communication was established with vendor and **** (my husband) to do screen replacement on pool cage. Damage from Hurricane **** $200 deposit paid via Zelle on 10/12/2022 at 8:11 p.m. to ******************************* dba Gene Gene the Screen Machine, to be put on schedule. Receipt of $200 acknowledged by **** at 8:21 p.m. on 10/12/2022. On 11/7/2022, **** replied to ****'s email that he was two weeks out, to start our job. On 11/30/22, I emailed to find out when he would start. He couldn't find correspondence until I corrected him that it was under ****'s email. He found it and stated start date would be 12/28/22. I emailed 12/22/22 to verify 12/28/22 start date. He replied that it might be the next day due to cold weather, stating start time was 8-9 a.m. After they didn't show up by 12/30/22, I emailed to ask if he was still doing the job. On 12/31/2022, he replied that they had run late, he would be out of the country for a week and would REFUND THE $200 DEPOSIT UPON HIS RETURN. On 1/11/23 and 1/12/23, I asked when and how my deposit would be refunded. I have not received any response from him. He has held our $200 deposit since 10/11/2022 and said on 12/31/2022 that he would refund it the week of 1/9/2023. As of 1/18/2023, we haven't received the $200 nor is he responding to my emails. Please help us get our $200 back, as it is needed for other hurricane repairs. Thank you.

    Customer Answer

    Date: 05/18/2023

    I did finally get an email from the company. I did receive a check from the company last week for my $200 deposit.

Gene Gene the Screen Machine is NOT a BBB Accredited Business.

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