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Business Profile

Ammunition

Ultimate Arm Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Ammunition.

Complaints

This profile includes complaints for Ultimate Arm Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ultimate Arm Store has 3 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/25/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I should have realized this before I sent payment, but this business requested an insurance deposit before delivery via their shipper. They also would not use normal payment methods and requested a less secure method. In addition to being highly unorthodox, this fee was never disclosed initially and is supposedly a return fee as well. I have sought a refund, but am not optimistic. The fee that was being asked for was more than the purchase itself. Upon investigating their website I found that I could not access their phone line or their e-mail response system. Also they are trying to correspond via text message and whatsapp requests. None of this was disclosed before ordering from the website. I would just like to report them as well as their shipping system ( Kingsmailing.com) which also doesn't seem to be accessible from anything other than a hyperlink sent from the supplier.

    • Initial Complaint

      Date:09/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 4 boxes of hunting ammunition through their online store. They required payment via Zelle which does not allow for purchase protection. They gave me a tracking number and used ************* as the shipping company. ************* first requested $135 for some sort of insurance stating it was refundable. Then They said that they needed an additional $700 for a stamp on the insurance paperwork. The $700 would only be 85% refundable. Never received the ammo or the money.

    • Initial Complaint

      Date:08/03/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to order some ammunition from this store via their web site (https://www.ultimatearmstore.com/) on 26 July 2022. They had a very good (but not unbelievably good) price on .30-06 ammunition. So I ordered 2 cases for a total of $1014.96. What threw me off was that they didn't take credit cards or traditional payment options but only "social media" payment methods such as PayPal, Venmo, and Zelle. Since I had a PayPal account, I used that option. I rarely use PayPal for anything outside of the few times I shop for items on Ebay. So I wasn't aware of PayPal's prohibition on transfers for firearms, ammo, and related items. So when the payment method came up, it said I had to use the "Friends and Family" option instead of "Goods and Services". After placing the order, I exchanges several emails from the store on how to use the "Friends and Family" option. The first email address provided () didn't work but PayPal didn't provide a helpful reason as to why it failed. So they provided a different email address to use. The 2nd one did work and the money was sent. I used my Discover card for PayPal since I didn't want it linked to my bank account. The next day, I got an email with a tracking number to a shipper I've never heard of before (tracking info attached). Delivery of the item was supposed to happen on 30 July but instead, the delivery is "On hold" pending a "Refundable Insurance Deposit". I soon learned that was a scam. I certainly wasn't going to pay any more for a false hope of receiving items that never existed. After doing more research, I learned that the emails originated in Cameroon and the physical location listed was for a gun shop of a completely different name. While it would be nice to get what I ordered or a refund, I doubt it since every bit of it was a fraud and I fell for it. Lesson learned.

    Ultimate Arm Store is NOT a BBB Accredited Business.

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