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Business Profile

Pool Contractors

Premier Pools and Spas Ft. Myers, FL

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

This profile includes complaints for Premier Pools and Spas Ft. Myers, FL's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premier Pools and Spas Ft. Myers, FL has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Friday October *******. Premier Pool had their electrical contractor at our house ********************************** we instructed them to use the old hot tub outlet for the pool electricity. Without our knowledge, the electrician cut and clipped out our Air conditioning unit and the wires and now too short to reconnect. They cut wires and replaced a breaker for the pool, leaving the ac clipped & too short to reconnect. They didnt use the one we told them, they didnt say anything to us at all that Friday. My husband was home all day and I was in the morning. . We have a very efficient and expensive ac because I am sick. I have chronic mold illness. Chronic inflammatory response syndrome. We have had the house remediated for thousands of dollars. This disconnection of ac is a serious health problem for me and is corrupting the integrity of our home as far as my health. We had *********** company come over on emergency call on Saturday Oct 19. Friday night was cool , I think thats why we didnt notice the problem immediately. We now need the ac rewired. We have not heard back from Premier Pool at all yet. The electric company received a call Sunday Oct 20 and we have not received a response back from them yet either. This needs attention immediately so o am not forced to redo the entires house remediation. Its about 12 thousand dollars average. Id have to sue for remediation if its not fixed before damage sets in . Im on disability for the mold illness and my husband is a retired disabled veteran. We cant get a job to fix this problem. Were unable to work. We needed the pool for exercise for our disabilities. *** ******* service company **************) is the subcontractor for premier pool. Wed also be forced to sue to have the ac fixed if this breech has damaged it and given time for mold if any kind to set in.

      Business Response

      Date: 10/29/2024

      This complaint belongs to Fort Myers and contact person is ***** ******* -************, email address ********************************************************

       

      Kindly remove this from our portal please

       

      Thank you 

       

       

      **** *****

      Operations

      Premier Pools and Spas

      **************************************************************************************************************************o: ************

      c: ************

      a: ***********************

      Riverview FL 33578

      ********************

      Business Response

      Date: 11/05/2024

      As soon as we were made aware of the electrical issue, we made sure the electrical sub-contractor went to the home and fixed the error.  This issue has been corrected on the Monday morning after the customer made us aware over the weekend.  If there are any additional damages to their a/c unit we will make sure they are addressed and fixed by the electrician involved.  

      Customer Answer

      Date: 12/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I would like to close the complaint with Premier Pool and Spas The issue has been resolved.

      I thought my husband closed it already.

      Thank you.

      ******** ******

      *******************

      Lehigh acres 33972

      Sent from my iPhone

       

    Premier Pools and Spas Ft. Myers, FL is NOT a BBB Accredited Business.

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