Complaints

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• Initial Complaint

  Date:12/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18641707
  
  I am rejecting this response because:

  1) In response to the contractor that All County Medallion hired to remediate the mold issue, they did absolutely nothing to manage the subcontractor, didn't follow up with the subcontractor or the tenants to ensure the work was completed, were non-responsive to multiple inquiries from both the tenants and us (landlord) regarding the status of the work, and lastly, did nothing to facilitate repairs to the roof that caused the mold issue. When hiring a property manager, one expects them to manage your property. All State Medallion just collects rent and doesn't manage anything else.
  

  2) Regarding the misappropriation of tenants funds, this happened on two occasions and was caught by our auditing of their statements, rather than their own accord and mitigation. The first occasion was when a tenant broke their lease and paid an extra month's rent to avoid small claims for future rent until the property was re-rented. All County Medallion never disclosed this additional rent payment and were going to keep it for themselves if it didn't slip during a conversation with **** regarding the status of that unit. They claim that it was sent to a different account, which should still be concerning to any business owner/landlord. The second occurrence took place after we had terminated the property management agreement and they simply forgot to send the final rent payment for one of our units. Stupidity and mismanagement at its finest. Again, this would not have been caught without our close auditing of their statements. Additionally, instead of transferring the funds immediately after recognizing their mistakes, they chose to sit on them for an additional month.
  

  3) When it comes to leasing out units in a timely fashion, All County Medallion is simply disorganized and lazy. The tenant gave notice on August 1,2022 and the unit was not leased until October, 21, 2022 nearly 3 months later! In order to help facilitate the leasing of the property, we also advertised the unit, receiving upwards of 50 inquiries in a 2 week period, and directed all the traffic to All County Medallion. Many of these inquiries reached back out to us indicating that they tried to get in touch with All County Medallion, but no one responded to them. It doesnt take almost 3 months to lease a fairly priced, well-located property. We know, as weve done it personally multiple times with no downtime on the unit.
  

  4) I believe **** is confused, as Hurricane **** took place in 2017.Assuming he is referring to Hurricane ***, we were not demanding clients during this time and understand that other properties were in worse condition than ours. What **** fails to mention is that he and his wife, who also works at All County Medallion, went on an extended vacation shortly following the hurricane.So there was no focusing on other clients needing prioritization. **** simply ran away from his responsibilities as a property manager, a title I hesitate to use, given his lack of professionalism.
  

  5) Regarding the signed agreement, **** is no lawyer and his property management agreement includes a clause that they will match any competitors contract within a certain radius of their office. I had solicited other property managers prior to selecting All County Medallion and compared the agreements, specifically requesting one amendment prior to the signing of ***** agreement. However, in signing All County Medallions agreement, the competitor match clause was always in effect and relevant to the entire agreement. Upon seeking to terminate our agreement, our legal counsel reviewed the documents and prior correspondence where **** acknowledged the scope of the competitor match clause and advised that they were obliged to match the termination clauses of the competitors agreement as well. Additionally, in speaking with **** to reach an agreement, he verbally accepted that they had dropped the ball on multiple occasions and would be amenable to terminating the agreement with no fees.So, ***** claim that they did us a favor is a lie, as he is both in breach of contract and a backtracker who cant get his story straight.
  

  6) The Pet Fee is an egregious money grab by All County Medallion for something they have no claim on and the argument that they would use this to pay the landlord for additional damages is baseless, especially considering the fact that it was never disclosed to us and likely to any other landlord. In what scenario does it make sense for a 3rd party to charge fees on assets they dont own outside of a professional agreement? None and it just goes to show the lack of professionalism that All County Medallion operates with. Additionally,pets are major considerations and we were explicit in not wanting any additional animals at the property, given negative past experience. **** appears to be confused once again or conveniently ignorant.
  

  I too hope this clears up any confusion about the impropriety of All County Medallion and ******************* in their improper dealings as a ******* of real property. As such, we again request full reimbursement for the termination fees of $198 and the pet fee of $300.
  
  Sincerely,
  
  *******************
  Landlord
  

  breach of our agreements by withholding both this pet rental fee, but also $198 in agreement termination fees.

  Business Response

  Date: 02/06/2023

  To Whom it may **************** am sorry that ************** feels that we have mistreated him and have done all that he accuses. First of all let me begin by stating that he is correct on one account; That is we did hire a contractor that did, in fact perform unsatisfactorily. The contractor, Lightning Restorations, had been approaching us for several years to gain our business. There was mold discovered in one of the units and we hired them to do an end to end job. They promised us that they would remediate the mold and put the property back in like condition. The did not perform. Mea Culpa. We will never use their services again. 

  Regarding misappropriation of tenant funds on multiple occasions; This is NOT true. We paid via ACH all rental proceeds due to **************. We post all invoices on an owners internet portal so that they may be downloaded and kept for tax purposes. This we do this for all clients and we do NOT mark up any contractors fees for maintenance and repairs. 

  The unit in question that is referenced regarding too long to rent was a studio unit. These type of units can take longer than usual to find a qualified resident due to their uniqueness. most residents look for at least a 1 bedroom 1 bath unit and preferably 2 or more bedrooms. We did find a qualified resident for the unit even though it did not fit ****************** timeline.

  ************** is leaving out on major detail in his accusations; Hurricane ****. In the aftermath of the hurricane, the fifth worst national disaster in U.S History, we had to devote our attention to those clients and residents that most required it. ************** and his properties were not greatly affected by the storm. There was some minor damage but not to the extent of other clients and residents. I am sorry that he felt neglected in the post hurricane time. 

  Another item that ************** has neglected to mention is item 13 on the signed management agreement. It states, in part, that if the client terminates the agreement before 6 months of a tenant placement that All County Medallion Property Management is due one months rent which we did not collect and he did NOT pay. Please see his uploaded documents. We have not attempted to collect this amount owed, $1100.00 for the tenant that we placed and merely charged a small percentage, $198.00. 

  Regarding the pet fee; We did charge the resident the pet fee as a normal course of business. If the pet does more damage than the security deposit covers we apply the fee to cover that expense. If that is not the case we keep the fee. I do not recall having the pet conversation with ************** but do distinctly remember that a prior tenant had a cat on the premises of one of the units. Keeping that in mind he did not object to the cat we assumed, perhaps in error, that he wouldn't mind a small dog.

  I hope that this clears up any confusion on the part of the interested parties. We wish ************** the best in going forward and hope that he is satisfied with whomever he hires to manage his properties going forward.

  *******************

  Owner/Broker

  All County Medallion Property Management