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Business Profile

Replacement Windows

Florida Storm Windows, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Replacement Windows.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a replacement sliding door from Florida Storm Windows. We gave a deposit of $2,500. We were for promised the sliding door was coming for months and months in spite of the 12 weeks we were promised it would take. I have many emails asking for status and no real response. Then ******* who works for company said "by accident" it was never ordered. The Owner after many more calls called me back. He said it was never ordered but that he would put in the order. I waited and once again no information. I called and called, the company was totally ignoring me. I ended up calling another company that not only installed a new sliding door in 4 weeks but had it included under warranty. I want my $2,500 dollars back.

  • Initial Complaint

    Date:05/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/28/2023 check for $2855.00 deposit on hurricane roll down shutters 02/06/2024 check for $2855.00 additional down payment for shutters ***************** has not returned our phone calls. He was a personal friend and asked us to make the checks payable to him and he would give us a discount.

  • Initial Complaint

    Date:03/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tom Greene from Florida Storm windows came to my house after being recommened by a neighbor just after Hurricane Ian. I put down a substantial deposit and was told that the windows would take 7 months to come in and then the job would be scheduled. After 7 months there would be updates that said this were delays getting the windows because of the high demand after Ian and material shortages. I wrote a letter of concern and was promised I was high priority. I continued asking for updates and was told by the scheduler, Bernice D. that Tom was out on the jobs and would call me back, Tom called back initially about the concern and said he made an error on the order which caused further delays. Then he just went silent. They are not even answering calls anymore.

  • Initial Complaint

    Date:03/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Soon after Ian went through Ft. Myers we contracted with Florida Storm Windows to install hurricane shutters and two impact glass windows in our condo. We paid a down payment of $6,390.00 on October 20, 2022. There were many delays due to supply issues that we understood as demand for these products escalated. The windows and shutters were finally installed September 29, 2023 and we made the final payment of $6,390.00. Tom G., the owner, was present for about ten minutes to collect the check. He left two installers to finish the window installation. They did not speak English. A week or so later Tom returned for final inspection and noted that we had removed the manufacture's stickers from the windows. He claimed that he told us not remove the stickers but he never mentioned them to my wife and I. We would not have forgot important instructions like that. So now, three and half months later we have no final inspection. Calls to his office are either unanswered or ignored. He will not (WILL NOT) return our phone calls. He has our money and apparently no motivation to complete the project.

  • Initial Complaint

    Date:03/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Florida Storm Windows lied to myself and my elderly parents and collected a $5,000 down payment for a service that they promised to do but never did. No windows, no status update and no communication. After many attempts to contact them, ******* said that she gave the message to *** and of course just like everyone else no communication. We are seeking a full refund. The owner and his employee that is telling consumers to hurry up and make the deal because there will be a 10% increase should be criminally investigated. I hope that everyone who is experiencing the same issue files a complaint with your local police department.

  • Initial Complaint

    Date:03/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed $3,000 down payment on windows months ago and and try contacting the company many times and drove by the business and it appears they closed. Can I find out if they just left or went bankrupt

  • Initial Complaint

    Date:03/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************************** and ******************* have skipped town. *** works under ******* certified building contractor license **********. They own ********************** and are no longer doing business at **********************************************************************. If you look at ****** reviews and BBB there are several similar complaints. *** took my deposit - 50% of the contract upfront to order windows and doors and has never submitted a permit nor ordered windows and doors. *** and his office manager ************************* took my 50% down deposit that was written via check in person at their office on 9/7/23 in the amount of $19,400 for them to order windows and start the permitting process. I have been told by PGT that my windows have not been ordered and no permit has been pulled here in Lee County ** for my home. Please advise how you can help me and the others he has stolen money from.

  • Initial Complaint

    Date:02/08/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted for a $70,000 Storm Shutter installation and we paid a deposit of $$37,000 over 15 months ago. This day I have never had shutters installed and he has never returned our deposit. This looks like it is fraud and Im seeing it in all of the other complaints.

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 2023 I gave ******************* $5,000 deposit on windows ! He claimed to be an honest person !! 3 rd generation business !! Hes a scammer and liar !!! He will not even return my calls !! *** asked over and over for my refund !!! Im now seeing his horrible reviews of stealing !! Hes relocated in *************** !!! Sick hes stolen from so many and still doing it !!! Please help get him stopped !!

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with ******************* and Florida Storm Windows, Inc. in August of 2022 to provide 2 separate sliding glass windows, to remove and replace my hurricane shutter, and to replace my lanai screens and replace rusted screws on the screen frame. Contract for ****** and I paid him 8,900$ As of Oct. 24, 2023, no work had been completed despite 143 texts, 29 emails, and 61 calls just since July 2023! Most go unanswered unless I threaten him with a complaint or lawsuit. Finally, more than a year later, he responded and took me to AHT to buy the shutters on 9/14/23 and sent me to *** to buy the windows that day. I paid for myself. After much prodding, he had 2 people install the sliders on Oct 25& 26th, 2023. They damaged the elevator that day and the installation was done poorly, and I paid 900 $ to repair the installation. After further threats of lawsuit, he promised to install the shutters at the end of Nov., 2023. This was put off for 2 weeks and then he just left the shutters in my garage and would not install them. I eventually contracted with AHT to install them and they did this on Dec.26, 2023. ******************* promised to pay me back for this installation, but he has not and does not return my calls.I was raised in construction and have also owned and remodeled many apartment buildings over the last 10 years. I have never encountered a worse and more dishonest contractor. *** seemed like a good guy and perhaps he once was. He may not even know what he has become and the stress and hardship that he has placed upon myself and his other clients. I have been more than patient and have given *** and Florida Storm Windows enough time to make things right. I hope my complaint will save others the stress and financial loss that that I have experienced.At this time, I have paid ******** $ more than the contracted price and would like this amount refunded to me. I will pursue Florida storm Windows to repair the elevator in a separate effort.

Florida Storm Windows, Inc. is NOT a BBB Accredited Business.

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