Complaints

This profile includes complaints for Allstate Construction Roofing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Allstate Construction Roofing, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Allstate Construction Roofing, Inc.

  3620 Colonial Blvd Ste 230 Fort Myers, FL 33966-1076

  
• 

  Allstate Construction Roofing, Inc.

  4700 Millenia Blvd STE 175 Orlando, FL 32839-6015

  
• 

  Allstate Construction Roofing, Inc.

  848 Brickell Avenue PHS Miami, FL 33131

  
• 

  Allstate Construction Roofing, Inc.

  401 E Jackson St STE 2340 Tampa, FL 33602-5226

  
• 

  Allstate Construction Roofing, Inc.

  1680 SW Bayshore Blvd STE 100 Port Saint Lucie, FL 34984-3518

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple of weeks ago, I contacted Allstate Roofing, regarding to a water leak I observed in my garage ceiling. Prior to observing this leak, Allstate Roofing completed a full Roof replacement back on 10/28/2019. The total cost of the installation was $58,173.63. Figuring that since the roof was new and installed less then 3 years ago, the roof would be under warranty. I contacted the office at Allstate roofing to inquire about the warranty and its duration. I did not receive any information, only that my warranty was VOID, due to the fact that since hurricane *** hit Ft. ***** Florida, my warranty was thus VOID. But was asked if I would like someone from their company to come and give an estimate for the repair. When I explained that I did not sustain any damage from Hurrican ***, I was rebuffed with amazement from the representative, how I could not have any damage. I explained that I was 35 minutes inland, but that did not sway the representatives opinion. There was no suggestion to send someone over to inspect the roof for wind damage, no suggestion to see if it was a workmanship issue, straight to a Voided warranty. I took it upon myself to go onto the roof in the general area where the leak was observed. To my amazement, I found that (3) different types of caulk were used behind the metal flashing against the house/roof base. One of the white caulks just turned to basically powder when rubbed, the second white caulk had several cracks which would lead to water infiltration, and a third clear caulk that was sturdy with no cracks observed. So, from this observation, it appears that poor materials and workmanships led to a water leak through the roof into the garage.

  

  Business Response

  Date: 08/01/2024

  Dear ******************:
  
  We are sorry to hear that you are experiencing a water leak issue in your garage. Allstate completed your roof installation in June 2019, approximately five years ago.
  Paragraph #** in the conditions of your contract state the following:
  THE COMPANY IN NOT RESPONSIBLE FOR ANY DAMAGE ON OR BELOW THE ROOF LINE DUE TO LEAKS BY EXCESSIVE WIND DRIVEN RAIN OR HAIL DURING THE PERIOD OF THE WARRANTY. EXCESSIVE WINDS IS 60 OR GREATER MPH. THIS WARRANTY IS NON-TRANSFERABLE.
  Hurricane *** landed in *****************, in ********** and other areas, September 28, 2022, causing widespread damage. The ************************ reported at the time that **********, and the Estero area, experienced winds ranging in excess of 60 mph up to 98 mph, and above.
  Therefore, paragraph #** is applicable. However, we would welcome the opportunity to come to your premises and give you a free estimate on necessary repairs, and costs.
  
  Sincerely,

   

  ***************************

  Customer Answer

  Date: 08/06/2024

   
  Complaint: 22043060
  
  I am rejecting this response because: The roof leak was not caused by the effects of a Hurricane, but due to incorrect caulking utilized during the installation process. This issue was just a matter of time before the deterioration of the caulk behind the flashing was going to occur. Hurricane winds and rain to not affect the molecular structure of caulk. The fact that (3) separate caulks were utilized enforces the fact that poor materials and workmanship is the true factor that has led to a leak behind the Flashing. There were no roof tiles displaced on any part of this properties roof before, during or after Hurricane *** hit the Florida coast on ***************. The hurricane hit the Florida coast approximately 2 years after the roof installation and the leak was observed after 4 1/2 years after installation. Weird that a hurricane would cause a leak behind the flashing and nowhere else around the house. It appears that the Company has written in an exemption clause in its warranty to subvert any liability that their workmanship and/or installation will exclude them from future repairs from utilizing the incorrect materials. If this is their practice and they do not wish to take responsibility for their poor-quality material usage and oversight during the installation process this is unfortunate. If there is no other recourse, then I would firmly hope that the complaint will stand as a "Red Flag" to future potential customers that may think twice using this company in the future as a reputable roof installation company. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract to replace the roof with *********************** from Alllstate Construction Roofing **** about April/May 2022, and the roof was replaced by the month of June. At the end of September the same year Hurricane *** hit the area and although I was glad my roof withstand the winds, the house was flooded. While taking down drywall around the fireplace and adjacent room, I noticed mold in a top corner wall, close to the ceiling, so I took some drywall from the ceiling too, only to realized there was damaged plywood on the roof in the area near the fireplace that was not replaced when the roof was changed, and had a big hole only covered by the peel and stick underlayment membrane and the shingles. During the month of May and June this year, 2023, I tried to contact *********************** by text and phone more than once, also tried to reach another person named ****** from the same company, to question both why that was never replaced and done properly and to make sure it was repaired. I sent pictures to both, ***** and ******, but never heard back. Therefore, I had no choice but to place a formal complaint thru the BBB. At this point, Im not sure if I would ever want to have my roof fix by them. The fact that they thought I would never find out lets me thinking about the condition of the rest of the roof (playwood) under the shingles

  

  Business Response

  Date: 10/04/2023

  Dear ******:

  
  We are so sorry to hear about your experience. We set up an appointment with ************** to meet with our production manager to assess the damage. We have had our production team out to her home to complete the repair. The team sealed the concrete holes and replaced the plywood as well as installed the valley metal, flashing and shingles. We spoke to ************** after the repairs, and she will keep Allstate informed of any roof issues, after a first heavy rain has occurred. Please see attached photos.
  

  Allstate was not aware of any damaged plywood. Lee County requires that the roof is inspected at dry-in (halfway point before installing roofing shingles), and your roof passed the inspection. Please see attached document.
  

  We apologize for any inconvenience we caused.
  Kind regards,
  Allstate Construction Roofing, Inc.

  Customer Answer

  Date: 10/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 10/16/2023

   
  Complaint: 20601239
  
  I am rejecting this response because: I guess we spoke too soonHeavy rain today and water is still coming in. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 11/01/2023

  *********, one of our crew, visited ****** on the same day she called in to our office, on Oct. 13th. ****** was unavailable the later part of the following week, and early part of the next. We visited ****** on Friday, October 27th. We completed the repair. And also performed a water test, and there was no sign of leaking. ****** was satisfied, and she will contact us if there are any further issues or concerns.

  
  We appreciate ******'s patience and again apologize for any inconvenience.
  
  
  Kind regards,
  Allstate Construction, Inc.

  Customer Answer

  Date: 11/27/2023

  The Allstate roofing company returned Oct. 27 and found the leak (apparently caused by the removal of the boot around the chimney a year ago when the roof was replaced). 

  I requested the leak area to be repaid and the boot to be put back.

  During last week rain, I did not see any more water coming in. 

  I hope there will be no more issues. 

  Could you please close the complaint as resolved if still open?

  Thank you so very much and Happy Holidays!

  
  *********************************
  

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  allstate roofing came and gave me an estimate to repair my roof and sent me diagram of the roof and what had to be replaced and was told I would need 4 bundles of roofing. They dropped of 3 bundles and about a week later a truck pulled in my driveway 7:20 and 1 man went on the roof carried 4 shingles and pounded for about 10 minutes while the other man loaded the other bundles of roofing shingles in the truck they left at 8:40. I called about the rest of the roof and told that is all that is needed. They say I signed a contract for $1368.35 and they will put a lien on my house. Why did send me a diagram showing all this work that had to be done. If i had known that only 4 shingles had to be replaced i would have not signed the contract for $1368.35. If a lien is put on my house I take them to small claims court. I am also told that they have a $750.00 min that is not on invoices or estimates

  

  Business Response

  Date: 05/12/2023

  Hello ****************:
  I am sorry to hear that your experience with our company has not met your expectations.
  We did have a phone conversation, and you did state you were only going to pay $300 and not anymore. You signed a contract for the repair in the amount of $1368.35 (attached). We offered to discount your service to $1000; $750 minimum, plus material.
  Unfortunately, as a company, we have brought it down to our cost of $750, which we paid our subcontractors, plus material. Our overall costs have increased due to supply and demand. We have made a good faith attempt to justify the situation.

  
  Regards,
  Allstate Construction Roofing, Inc.

  Customer Answer

  Date: 05/13/2023

   
  Complaint: 20017526
  
  I am rejecting this response because:the sales person that came over lied about the amount of work that had to be done. I would not have agreed to to that amount of money for the little bit of work. they also do have anything about a 

  $750.00 min. ************** in any of their estimates or invoices. So in this case the material  would be $618.00 for 4 shingles. I was told that 4 bundles of shingles were needed and even that is a lot of money for that amount of material.

  If i had not been home to see what was done i would have thought that they did all the work on the estimate and paid the bill. I have a bad leg and can not get on the roof to see what it needed and releyed on a professional company to give an honest estimate, but I guess I was wrong. 

  4
  

  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/17/2023

  Dear ****************:

  This is our pricing. We repaired your home. We are taking into consideration what you have stated and did offer a discounted price. Due to hurricane ***, the supply and demand is a current issue for everyone.

  
  Please refer to item #** on the back of our contact which states, This Agreement, including any proposal that identifies the scope of work to be performed, represents the entire understanding between the Company and Owner with respect to its subject matter and supersedes any previous communication or agreements that *** exist. Any representation, statements, or other communications not part of this Agreement is/are considered to be immaterial and not relied upon by either party and do not survive the execution of this Agreement.
  
  Regards,
  
  Allstate Construction Roofing, Inc.

  Customer Answer

  Date: 05/17/2023

   
  Complaint: 20017526
  
  I am rejecting this response So let me get this straight. A salesperson can come to my house, go up on the roof tell me I have damage that will take 4 bundles of shingles and email a detailed diagram of damage parts 0f my roof and I am later told that *********************** should have never told me that. So what is the sense of having a rep from your company look at my roof. It sounds like to me this is a scam.
  
  Sincerely,
  
  *************************