Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:01/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Entered a written contract with *******************************, GM of Gulf Atlantic for replacement of a pool cage damaged in the ********************** onJanuary 30, 2023. The contract includes the installation would be in approximately 7-9 weeks. A deposit of $3575 was paid towards total cost of 23836.72.On July 14, 2023 we received an email stating the pool enclosure would go into production stage which would take two weeks after which the product would be received and installed. A payment of ******** was requested which we paid.Since that time we have received nothing but excuses for ongoing failure to install the cage including equipment failure, weather, holidays and illness in supervising personnel. For the last two months we have been told that there are always one or two installations ahead of our home.This delay is causing us ongoing damages including increased liability risk, the cost of installing a temporary fence and damage to the pool surface from debris entering the water.Although we are reluctant we may be forced to take further action, including involving **************** licensing authorities and legal action, as these delays are clearly unreasonable and in violation of the contract. We are requesting immediate delivery of product (paid in July 2023) and installation within the one year anniversary of the contract, or a full refund of all monies paid.I have document all phone messages and can provide these as well as copies of emails and the original contract if needed.
Business Response
Date: 01/19/2024
As i have explained to ****, we have been running behind on our screen pool enclosure installations from Hurricane *** due to weather delays, also having to reduce in mid October from 6 crews to 2 crews for Southwest ******* due to prior commitments on east coast & also having the crew leader of one of our west coast crews recovering from surgery during Christmas, just returned to work yesterday.
We are working as fast as humanly possible to get his enclosure installed & our scheduling ******* has informed me this past Tuesday afternoon that he is # 2 on schedule board. I know he will be very satisfied with the quality of product & workmanship upon completion.
********************************, GM
Gulf Atlantic Industries of America, Inc.
Customer Answer
Date: 01/23/2024
Complaint: 21167000
I am rejecting this response because: we have been told that we are #2 on the schedule for several months. The initial contract signed 1/30,23 estimated that installation would be in 7-9 weeks, and written communication 7/23 stated that the project was going into production which would take two weeks with installation to follow. To date no product has been delivered and no installation has been begun. These delays are egregious and in violation of the contract. Although we hesitate and have been exceedingly patient we will be forced to take further action if not resolved in a timely manner.
Sincerely,
***********************Business Response
Date: 02/12/2024
The screen pool enclosure installation was completed Thursday Feb 8, **** & it passed final inspection this morning by ********** building department.
The fabrication of this enclosure was manufactured according to the ************* ******* Coast Building Code, which supersedes ********** & Lee County Building Code specifications.
********************************, GM
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