Reviews

Review Details

• Review fromDan S

  Date: 06/12/2025

  1 star
  DO NOT EVER USE THIS BUSINESS. We dropped our RV off there ****3 MONTHS****** ago. They replaced many things, but DID NOT correct the problem it was brought in for. The basically "held it hostage" for 3 months. Every time we asked about the progress, we were met with nastiness, and "need to order this part, or that part". We just trusted them. BIG MISTAKE ....... We picked it up today and needed a Lee County Sheriff to do so-having been "bullied on the phone, JUST TO FEEL SAFE. And even after providing a BANK CHECK. We were a bit taken back. My husband also caught a $1300 error in our favor, however we're fighting us on changing the error! It was clearly a math error. They said the "office" was not allowed to do that, we had to wait for the owner. After waiting 20 minutes, standing there with a SHERIFF, they said "it's not an error, but we are going to go ahead and do it". Here's the real kickeer......my husband wrote on the bank check "paid under protest", and then they WOULD NOT ACCEPT THE CERTIFIED BANK CHECK, they made us go back to the bank and get another check, saying their bank would not accept the check. We went back and got another check, and the bank mgr told us there was nothing wrong with the check, many people write notes on bank checks. More *********'s the last thing-when we drove down **********, the bus began doing the SAME THING IT DID 3 months ago-the whole reason we dropped it off!! They DID NOT FIX ANYTHING......AND WE WERE OUT 5K. BEWARE OF THIS BUSINESS.THEY ARE NOTHING SHORT OF CROOKS! Also, they are the most incompetent, rudest customer service people I have ever encountered in my 67 years on the planet.

• Review fromHolly B

  Date: 07/08/2024

  1 star
  Scammers!!!!! $345 for a Sat call after telling them exactly what I needed, they showed up did nothing and said they didn't have the parts! They were told not to charge my card and they did not original quoted price but $821!!!!!!! I never signed anything no receipt nithing!

• Review fromRuth and Klenith E

  Date: 04/09/2024

  1 star
  Our motor home has been at RV Doctor for 3 years. They havent touched it. We call, leave messages with no call back. Our Insurance adjuster has been trying to see ****** to do insurance estimate however RV doctor will not let them see ******. We live ***** miles away and have traveled here each year. They refused to let us have ******, saying it isnt safe to drive. They have moved it twice without informing us. Apparently we are going to have to involve the police. Please be ware.

• Review fromJon C

  Date: 08/24/2023

  1 star
  Absolutely terrible. Zero stars. Unbelievable bad service, non-responsive, mus-truths and incompetent staff. I have to file a law suit to get them to compensate me for ruining my RV. I gave them every chance to make it right but they are ignoring me.

• Review fromVince P.

  Date: 03/23/2023

  1 star
  Do not let them touch your RV. We were supposed to get our diagnostic. fee returned to us. We ended up calling Coleman directly. It took them months to get this all straightened out and Coleman ended up refunding our money.. RVDoctor was no help at all.
  
  
  
  
  

• Review fromRenee H

  Date: 02/16/2023

  1 star
  ZERO STARS This complaint is being submitted to inform others of this company's unprofessional, irresponsible, and unethical business practices. My motorhome was taken to the shop on December 12, 2022. At that time, I made it clear that I needed to have it back by January 19, 2023. The company agreed that repairs would be done and the RV would be returned by that date. On February 16, 2023, I finally retrieved my RV but now work had been done on it. The windshield sustained damage while it was on RV Doctor's premises. The company then added the cost of a new windshield (plus labor) to the cost estimate. In addition, for the entirety of the time that my motorhome was at RV Doctor, I was told lies about the status of ordering parts and communicating with my warranty companies. They issued excuses about why they were not making progress on repairing my RV. They repeatedly refused to return calls and emails. They consistently deflected their responsibility by blaming supply-chain issues and worker shortages at supply companies (calls to the companies uncovered that these were untruths). After two months, I had finally had enough. When I went to retrieve my RV, they first tried to refuse to get it, citing that the only technician authorized to move vehicles was away from the building. Since getting my RV back, I have discovered other things that were not problems when I entrusted it to their care--namely spiders and ants and a retractable front step that is no longer working.