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Business Profile

RV Storage

Honey Bee RV Storage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought $80,000 RV there for storage Employee directed me into a pole when he failed to look up causing damage to slider top fabric. Have repair service going there on 4/11/24 If slider fabric only , cost is under $1500. Have called 11 times , email 5 times and nobody will provide me with there ************ name and policy number to file a claim under liability or garage keepers direct primary coverage. Called yesterday and was advised they dont have insurance. Called Phoenix AZ office who advised they are a franchise and required to carry insurance but they didnt own this location. This is a general liability / or garagekeepers direct primary claim , not a claim to be put under my policy.

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Honey bee rv storage#************ Just bought the rv storage from rv volt and storage I wasnt informed about the switch over, so when the new owners finally came and put there signs up ?? I knew it was changed over. The new owners contacted me for 3 days In a row, when I realized it was them I called back and all they explained is that the old owners didnt take payment for last month and we where now beginning a new month and that I needed to pay $361.66 for two months didnt mention anything eles. I said fine Id call you back with payment and I did I called and paid Monday Feb 6 with credit card. They still didnt mention anything else. Everything was fine we hung up. The very next day Tuesday I get a call from honeybee saying the facility is no longer 24/7 and hours are now 5am-10pm I said okay no biggie we hung up. The next day ?? Wednesday I get another call from honey bee they said I dont know if you have dogs but, dogs are not allowed there. I say ok no biggie we hang up. The very next day Thursday I try to get in and my gate code no longer worked. So I called honeybee and they said that they terminated my lease and that they are sending me letters with information on how to gather my belongings. Witch I did not sign a lease with them. Ive been renting my spot there now for about 1 and a half years doing the same activities Ive been doing. I buy and sell cars so thats where I was parking them and time to time fixing on them they said I was loitering there all day(wensday) They stressed me out big time having to find somewhere to park them asap. They then noticed I was driving in the gate behind people to get in and out because I started moving my stuff out right away because I didnt want them to do anything to my cars so for a couple of days getting my stuff out I followed cars in the gate, on the following Tuesday they sent me a text message saying to get all my stuff out by 5pm or it will be towed at my expensive after just paying for two months

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