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Business Profile

Self Improvement Coach

Top 1% Coaching, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Self Improvement Coach.

Complaints

This profile includes complaints for Top 1% Coaching, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/13/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a mentorship program through this company. The terms of the agreement was that I pay $15k with a $5k deposit and two more payments of $5k every 60 days for 12 months mentoring with "****", a billionaire businessman. In return I would receive 1 in person event, and one live monthly zoom call with **** for 12 months from the execution of the agreement. This was in July (2 months ago) and since then I haven't done any of the zooms or received a date for the in person event. The first zoom link was sent to me via email an hour before it started with no prior heads up on when it was going to take place so I missed it. I emailed the coordinator to which she said they would take place on the 3rd Tuesday of every month moving forward and that she would personally make sure I received the links in a timely manner. The second month no link was sent to me at all. I emailed the coordinator the day of and got no reply. I emailed her again 2 days later and never got a reply to this day. No one reached out to me and it wasn't until I emailed the support email that I heard back from anyone. This program was sold as an "intimate mentorship" with "****" ("****'s circle" but its clear I have no direct access to him and that the program is poorly managed. As a result I requested a full refund and stopped making any further payments. They denied my request for a refund to which I filed a claim with my bank and contacted BBB. $15k is a lot of ********** wasn't an easy decision to join. I did so expecting to get true value and support in my business. Instead I have been having to chase after the coordinators and have lost all confidence that they will provide the value they promised or that this program is a good fit. The contract stated no refunds but they have clearly breached the terms of that agreement. I have no interest in continuing this mentorship or spending any more of my limited resources on this program. I would like a full refund and to move on.

      Business Response

      Date: 09/22/2023

      Thank you for giving us the opportunity to respond to this complaint.
      We regret the fact our client has issues with our program.However, it is important that the facts of our interactions be stated.
        The client has been provided the opportunity to attend these calls on several occasions. In fact, I personally wrote to the client on 9/12/2023 once again reminding him that he had access to the calls.In addition, the email (shown below) also extended his eligibility to attend by two months.

      "Hello ********
      As I have previously written, you have access to the monthly calls and we will extend your eligibility to 14 months from now.

      Regards, *****"

      We very much want to provide the client with the services for which we contracted and we hope that he will choose to participate in the program.

      Customer Answer

      Date: 09/26/2023

       
      Complaint: 20593819

      I am rejecting this response because: As stated in my email to them already I do not desire to be part of the mentorship program any longer. It would cost me an additional $10k to continue with them when I've already lost all confidence of it being the right fit for me. The program hasn't met my expectations or delivered on what I was offered - they are simply trying to make up for what they neglected to do.

      The fact that I haven't partaken in any of the programs ( mainly due to their negligence) and they are still so adamant about not refunding me my money demonstrates the true spirit behind the program to me; They are ok with being paid for nothing. The program was sold as an intimate & supportive mentorship with one man where per their selling points a "$15k investment would be peanuts" compared to the value you get in return.

      I've yet to even have one conversation with this mentor after enrolling, and even now with all this going on he hasn't even shown the slightest involvement in addressing my concerns - I'd be surprised if he even knew this was going on. As far as i'm concerned no value has been provided due to their negligence and warrants a resolution satisfactory to me. Only thing that will satisfy me at this point and this far into the process is a full refund so that I can move on rather than being forced into continuing a business relationship that I don't want nor serves me and my needs.

      Sincerely,

      *********************************

    Top 1% Coaching, LLC is NOT a BBB Accredited Business.

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