Complaints
This profile includes complaints for Advance Solar & Spa, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was not a client of this company, but I did job shadow with a different company on an uninstall/reinstall of one of this company's solar systems. I pulled the permit through the county it was issued in, and apparently it was installed sometime around April 2022. During the uninstall, I came across numerous *** code violations, and it became clear that whoever installed the solar system did not really know what they were doing.Firstly, wire management was a mess. MLPE wires were pulled far too tight, to the point of risking a fire hazard, and at one point a wire was entirely overtightened/crimped with a zip-tie. At another point, a wire was lazily and incorrectly wound through the sharp edges of the microinverter's metal plating.Anyways, the install seemed very sloppy. Management clearly needs to be paying more attention to the quality of their workers and work, rather than simply trying to churn out installs as quickly as possible.
Business Response
Date: 05/16/2025
Mr. *******,
Please provide me with the address to the home you are talking about. We try to do our very best on every project. With this being a removal, are you sure we did the original job? I would like to address this as soon as possible with our team. We are a great company capable of great work. I want to investigate this fully.
Initial Complaint
Date:10/10/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Advanced **************************** installed a 41K system on our home in 2016 approximately. When they installed the system they did not put the micro inverters in the correct place according to the array map and information that Enphase goes off of. I have a micro inverter that needs to be replaced that was sent to me by Enphase and other issues regarding power with several of the other micro inverters that requires having tests done. However, I found out that the only way to replace the micro inverter and test the others will require having all of the panels removed and checked which will cost me upwards of ******* or more. I have attempted at least 10 times to have Advanced Solar handle this issue by at the very least providing me the map of where they put the micro inverters but all they want to seem to discuss is why Enphase communicated with me at all. This is Advanced Solars mess up and they need to come and take care of their mistake instead of me having to deal with it. I cannot get anyone to call me back from the *************** office and the ***************** office is now unwilling to assist me. There was a great deal of money spent on this system! The micro inverters and the panels are under warranty.Customer Answer
Date: 11/16/2023
Better Business Bureau:The company has satisfied the issue at this time.
Sincerely,
**********************************Initial Complaint
Date:12/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Solar heater was repaired by their tech on 12/18/22.I spoke to tech about an actuator effecting heating, and stopping waterfall.Told him actuator valve was replaced 1 year ago and was working ok Asked him to check the flow value from roof and to realign solar heating tubes moved by hurricane.He did not align tubes, nor check return flow valve. Replaced working actuator and reset panel Later that day the pool motor became overloaded, backing up water, making loud noises and overflowing filter to leak Called immediately and called 4 other times since service call, leaving messages and waiting for service manager to answer or return call Pool still malfunctioning, and manager does not respond nor call backBusiness Response
Date: 12/20/2022
****************,
We apologize for this error, we have reached out to return your call but have had no luck reaching you. We will be returning to your house on December 22nd to address your issues and fix the problem.
Thank you,
Advance Solar
Customer Answer
Date: 12/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/20/2022, Company was contacted to repair pin hole leak in PVC pipe supplying ********************** heated water to my swimming pool. No service was ever preformed, my phone calls were met we continuous delays stating no one was in my area to service my system. After 3 weeks of losing use of my pool, I contacted another party who responded and made the repair. The solar company eventually sent me a list of components to rebuild my system which did not include labor. They billed me $160.00 to pay for the estimate. I do not feel responsible for that charge. The solar company now has retained a Lawer to collect the $160. (Actual repair was $75.00 for parts and labor)Business Response
Date: 09/14/2022
We zeroed out ****'s bill, the service call was billable and agreed to but where the problem wasn't resolved we decided to take care of the bill. We have informed **** of this.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.