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Business Profile

Swimming Pools

Spiro Custom Pools

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Swimming Pools.

Complaints

This profile includes complaints for Spiro Custom Pools's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting this writing to inform you of, and respectfully request your assistance with resolving a dispute I am having with Spiro Custom Pools (CPC1458672). I am a recently retired law enforcement officer, as well as a ************* military veteran. Following retirement, I spent a significant amount of my life savings on a custom built pool manufactured by Spiro Custom Pools. Within one week of having the pool officially completed (salt *********** added), I discovered my salt level reading was well below the normal deterioration level, even when factoring the natural environment. My third party, licensed pool service provider confirmed my findings and reported the same in a weekly service report. To date, the salt levels have continued to decline despite the third party pool service provider's continued attempts to raise the level of the salt ppm by adding multiple bags of salt. Concerned of improper equipment settings performed by Spiro Custom Pools during construction, or worse, a leak, I respectfully requested a service call through Spiro Custom Pools to ensure the functionality of the equipment and integrity of the pool. Upon speaking to a representative of Spiro Custom Pools, I was advised the company would only schedule a fee-based service call in order to inspect their work, despite being well within my warranty period; two weeks to be exact. Feb 28, 2023: Signed Contract with Spiro Custom Pools Nov 28, 2023: Water truck fills pool Jan 10, ****: Salt cell and salt added / *No salt level reported by Spiro Custom Pools*Jan 10, ****: ******************** commences / **** ppm salt level Jan 7, ****: Spiro Custom Pools service / *No salt level reported*Jan 17, ****: ******************** / **** ppm salt level Jan 24, ****: ******************** / **** ppm salt level Jan 24, ****: ***************** request to Spiro Custom Pools under warranty Jan 26, ****:Advised by Spiro Custom Pools that a service request would be fee-based

      Business Response

      Date: 01/31/2024

      I personally went onto site yesterday 1/30/24 to meet with the homeowner at his residence. We went over his concerns above and I have a repair team going on site this morning 1/31/24 to get everything addressed. There was a miscommunication between the homeowner and office of what was going on that is why the office thought there needed to be a service call and was not warranty. After on site evaluation with the homeowner it was found to be warranty and is being fixed today 1/31/24 at no charge to the homeowner. Look forward to getting this fixed up so **************** can enjoy his beautiful new pool. 

      Customer Answer

      Date: 01/31/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I respectfully request to withdraw my complaint filed on January 28, ****, against Spiro Custom Pools. There was a miscommunication between myself and the business owner which resulted in my complaint being filed. The business owner is proactively working toward resolving my written complaints and I anticipate no assistance will be needed by the BBB. Please feel free to contact me should you require a further explanation. The business owner is also copied in this email. I appreciate your acceptance of my complaint withdrawal and thank you in advance. 

       

      Kind Regards,

       

      *************************

      *************


      Sincerely,

      *************************

    Spiro Custom Pools is NOT a BBB Accredited Business.

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