Complaints

This profile includes complaints for Comlink Total Solutions Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comlink Total Solutions Corp

  1705 Colonial Blvd STE A4 Fort Myers, FL 33907-1141

• 

  Comlink Total Solutions Corp

  2891 Center Point Dr Fort Myers, FL 33916

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered this streaming service. We were never able to open the site despite multiple efforts internally and with the company. We were given passwords that never worked. We spoke to them on the phone multiple times. They claimed to have sent a "stick" to help us get the streaming service working but we did not receive anything. They charged us a total of $261.97 before I finally disputed their charges as we never obtained the service. They KNEW we were not receiving the services and continued to charge us anyways. I verbally told them to cancel the services after about one month and I sent a follow-up email to cancel the service immediately. They did not cancel the service. This is HORRIBLE company and I do believe it is a complete fraud. This company needs to be investigated. Whatever you do, DO NOT attempt to use this company for any service they may offer!!

  Business Response

  Date: 01/22/2025

  Customer was unable to install service on her devices. It was technical issue. Full Refund was issued Via ****** on 11/19/24 of $119.99 and a additional refund was issued for $139.99 12/19/24. This matter has been resolved.    

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Comlink is connected to ******* and is supposed to be issuing free ACP phones with free services but the phones they are giving out require two sim card placements and they only give you one and when you call inquiring about why the phone isn't working they try to get you to purchase the other sim card from them for ***** when it's a government phone and the service is supposed to be free

  Business Response

  Date: 04/15/2024

  ACP activated on: 2/18/2024
  Status: ACTIVE
  Equipment sent on: 07/03/2024
  Delivered: 11/03/2024
  tracking# **********************
  
  This customer has the free ACP benefit. We have tried to call the client to verify if the service is having any failure and also clarify that the line is free and the client indicated three times that we would call him back. Verifying the service, the line is active and has data usage. The customer can contact us at to resolve any failure that occurs with the service.

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21514371
  
  I am rejecting this response because:comlink is issuing a false statement, comlink only attempted to contact me once and due to the fact that I was out doing errands and couldn't hear them I asked for a return call which I never received later that day nor since, I'm still asking that I get the service that's supposed to be provided with the phone I received, thank you....
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/19/2024

  Our support team contacted and spoke with the customer yesterday. Since the customer was unable to get his phone to work with our Help team today a new device will was sent to him. We also sent him the tracking number. This issue has been resolved

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've never heard of this company but yet I'm bout to lose my gov ******* because they filed a application for a phone and tablet I dont want or need

  Business Response

  Date: 11/16/2023

  A specialist from our customer support center contacted the customer today. She indicated that she wishes to cancel the service. Our record indicates that the customer completed her online application (the ** address shows that the *** application was made from her home location). Today we proceed to cancel the activated service, and this will not affect the customer benefits.

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a charge from comlink total solutions I have no idea what this place even is I looked up the phone number onlne and I cannot even get 1 person to answer the phone. They have a number available to call but after days of trying contact this company to let them no I've not ordered nothing or subs rived to nothing with their business. I want me money refunded asap if at all possible I hope they don't do people that way

  Business Response

  Date: 07/18/2023

  This customer called us yesterday regarding her TV credentials, we provided her the right one she said she was getting some error that credentials are not matching we asked her to send ** the pic of that screen, she sent the email today she was putting the wrong credentials we need to call her to help her out.
  
  We sent the Email & spoke with her on Call and Provided the Correct Credentials

  She got ******************, directly thru our website.
  

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20329899
  
  I am rejecting this response because: i spoke witg thrm onlisteed **** they have me new loh in info and then I never could use it adequstejy so I've nebet used service i paid for o even tried to **** vall it cancel it so card won't be charged ** im not wantubg pay simerhu g icabt use soif i coupd judt get tbe acvount closed tbstdbe okat leazt 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 07/31/2023

  We refunded the amount to this customer. Our support team helped her with her account and her service was active and ok.

   

  Customer Answer

  Date: 08/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 26 I ordered their free tablet offer and paid for the one time set up fee of $10.99 by ***** I received my invoice and a receipt and was told to wait 3 to 5 days to receive the tablet. With the tablet hadnt been received in a week, I called the customer service line, and was told that it may take a bit longer, and to call back by the following Friday if I have not received my tablet.I got the time, and asked if they had tracking information. The customer service representative was very rude and just asked for my name and my email address. I gave him the information and he says that I am not in rolled in their program. When I explained that I have the invoice and a receipt and that my credit card had been charged, he hung up on **** am extremely concerned that this program is a scam used to not only collect personal information but also credit card information.

  Business Response

  Date: 04/20/2023

  Our team was unable to complete the customer application due to an error with her address. This customer tried to complete her application online but it was not approved, however she made the co-payment and we have no records of calls or attempts to contact through our customer service. Today the refund of $10.99 was made and it will be credited in the following 3 to 4 business days depending on her bank account.

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice one for $49:99 and one for 69:99 they locked me out of my account and cut service.they have me with 3 accounts. I want my refund back .the transaction heppen 3-21-2023

  Business Response

  Date: 03/22/2023

  The customer made multiple attempts, trying to signed up for the ** free trial on our website on 3/21/23.

  After the customer became aware of the charges, he contacted our online support team stating the following: *****************************: My account is disabled also I can't watch anything. but I was charged twice for two different packages $49:99 and $69:99 I also had a free trial and I canceled it by mistake and I tried to get it back but got charged twice (chat attached).

  Today we received an email from the customer requesting the refund and the transaction of both payments was completed and they will appear credited to his bank account in the next 5 business days (email sent today at *****am) and then we send him a second email at ****pm. Our customer service team contacted him and the customer indicated that it was his mistake and he will take the report back.

  Customer Answer

  Date: 03/28/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************; the only reason I got my money back is because I filed the complaint.i got a call from comlink tv and was told they would give me my money back.they also ask about the complaint. I told them when I got my money back. I would dismiss it. I called and sent emails and no response.i only got a response when the complaint was made

   

   

  Business Response

  Date: 03/30/2023

  The refund was made on time and the customer was informed by phone and email. The customer even called to ask if the refund had been made after the notification sent by email.

• Initial Complaint

  Date:11/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had this internet for 6 months and I found a better internet service 1 month ago so I disconnected the comlink but didnt try to cancel it till about 2 weeks ago and to this day Im still having issues with them canceling it. I called them.2 weeks ago and told them I would like to discontinue there service and I want them to discount my internet they asked why I told them I got cheaper and better service through someone else they proceeded to try to talk me into keeping there service I told them no I just want it discounted they said they already took a payment out so they cant until my month was up from that service I proceeded to tell them I didnt care I want it shut off then they said I need to talk to the cancellation department to hold on they will transfer me ok well they came back on the phone and said they were busy and they would call me back within an hour. Well waited till next day called them back in in the morning again same conversation as the day before and said they would call me back I said I was told that yesterday they said they were really busy and they will call me well waited 3 days and called them again same conversation as before trying to get me to stay but this time told me there department was closed they would call me back on Monday so I waited. Monday came and went called them Tuesday and again same conversation trying to get me to stay at this time Im upset about the hole situation and they guy proceeded to tell me the cancellation department was busy they would call me back I told them no I would call them I asked them what time does the cancellation department close he told me 8pm I said every time I called it was before 4 so why am I being told there closed he said he didnt know so I said I would call back at 7 pm so I did call back at 7 pm and again they tried talking me out of it I told them I wanted the cancellation department mind you the guy earlier told me they close at 8 pm and I called back that same day at 7 pm but he proceeded to tell me they were closed Im mad at this time and asked for a manager and the reply was one to busy and the other went home. I hung up called back and now Im blocked still havent had my internet cancelled and no way to contact them but they still took payment so I had to get ahold of my bank to cancel my card and get a new one witch is gonna be a huge problem because I have that card auto pay for all my other bills so now I gotta do all of that also

  Business Response

  Date: 11/21/2022

  ******************************* requested the ******************** with our company on 12/3/2021. Her order included a modem (lease) for a term of 24 months (attached e-sign). The service provided is prepaid and the Due Date is the 6th of each month. The customer contacted our *********** to cancel her service on ****-********* days after the payment made. As it is a prepaid service, the line will remain active until 3-12-2022 and will be canceled automatically. An email was sent to the customer notifying the cancellation of the service and the instructions for returning the modem since it is a 24-month lease.

• Initial Complaint

  Date:07/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has been a complete waste of time and money. I was told I'd have a 3 day window to cancel services without penalties. I called day 2 and day 3 with issues and talked to the same foreign male by the name of "Harry Johnson" that initially set up my services, would not honor my request to cancel. I have also been told this past week on a call that Harry was fired for giving false information to customers, and they STILL refuse to help me! He kept "assuring me" that it would work. Fast forward to today (6 weeks later) I have had to pay $100 for a signal booster that did not help at all. I'm currently awaiting the 3rd modem they are saying is the problem. Numerous tickets have been placed. They absolutely will NOT honor my request to cancel. I have called almost daily since day 1 and they do not care at all about not only the money they have waisted myself and them sending out new modems, but the hours of time spent on the phone each evening trying to get them to understand that this will not work at my home. I'm at a loss at where to go from here. I just need help to resolve this situation. My husband runs a business (A+ BBB Member) and not having internet services is costing the business set backs as well, another thing I've expressed but they do not care. The representatives that answer will not even let you talk to a supervisor. This company needs to be shut down. This past week I was told (1st time hearing this) that their "service" is free and that I'm paying for the modem. Ok, so a modem is going up cost me $2400 by the time I fulfill the terms?? It's complete ****! Every single call is something new and some bull about how I need to "trust them" and that "it will be fixed once and for all" or "I assure you". I'm tired of the nonsense and hassle :( Please help!

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 11, 2022/08/11) */ This was escalated to corporate, we are going to have the finance company cancel the loan for the equipment they purchased along with all services but there will be a $300 restocking fee. We will do this once the customer has returned all equipment back to us with all parts. We have not received anything from the customer. Consumer Response /* (3000, 14, 2022/08/11) */ I just received a call from Zack with ComLink. He called to let me know he was canceling my service and how to return the equipment.... Sounds good, right? NOPE! The last words out of his mouth was "there will be a $300" restocking fee! I am livid!!! Went all the way though the call like they were finally hearing me and my concerns and then, like always, bam! I'm already out $100 on an extender and $100 in bills they have deducted already. I need advice on what to do. Thanks, BBB!

• Initial Complaint

  Date:06/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They promised that their internet service would be faster than the service we have now. We tested it and it was much slower. They would not break the contract and I do not think I should have to pay for the service and want to break that contract.

  Business Response

  Date: 08/09/2022

  Business Response /* (1000, 7, 2022/07/25) */ We were not aware this customer was still having speed issues as internet signal varies by address. We are shipping out a wifi extender at no cost to help with further issues as of today and it should be delivered by 7-27-22