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Business Profile

Used Car Dealers

Mint Motors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Mint Motors's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mint Motors has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid a 100% in writing refundable deposit to purchase a 2015 2 door ****. After seeing one locally, we decided that it would not fit our needs for the future. Within a few days we canceled the purchase and notified the salesman. The owner claimed he returned the deposit via Zelle, however my bank never received the funds. ***** ******************* must have either canceled the refund or sent it to another ***********************. He refuses to assist by providing the telephone number which ***** used to follow the transfers. I truly think he canceled the transfer.

    • Initial Complaint

      Date:09/25/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The issue is Mint Motors is not providing a second key to the 2020 **** Transit 250 we purchased from them. On 7/5/23 ************************* and I emailed back and forth discussing this van. I had emailed questions asking him to confirm several things about the van including if it has 2 keys. On 7/6/23 ******************** emailed his response to these questions with his response to the question of the van having 2 keys he wrote, "1 key, I can have second made if needed". ******************** and I spoke and emailed and confirmed I would purchase the van. This was based upon 2 keys being provided. On Friday, 7/7/23 I placed a $2,000.00 deposit on the van by credit card and received receipt ***** for it. On Monday, 7/10/23 ******************** emailed instructions to me to wire the balance due, which I did.When the van arrived there was not a second key and the delivery person had no knowledge of one. I called ******************** who stated it would be sent with the Title. Upon arrival of the Title there was not a 2nd key. After a phone call or two over time requesting the status of the second key without a response. I sent ******************** an email on 9/8/23 requesting the status of it. He emailed on 9/11/23, "Hello **** ** the van had second key it would have been in cup holder when it arrived to you. I will check and see on our keyboard if there's one but I doubt it." Total lack of acknowledging his commitment to the 2nd key, thus passively denying his commitment to provide 2 keys at the time of agreeing to purchase the van and my previous inquires.On 9/12/23 I inquired again by email and attached the email thread which included his 7/7/23 response of our 2nd key discussion. I emailed back reviewing the key being a condition of ************** acceptance of that and my inquires for the key since then. I again inquired when the key would be coming. Have heard nothing.

      Business Response

      Date: 10/17/2023

      Wfter we received the BBB complaint about days ago we called him and told him to go ahead and get they key remade at a **** dealership.

      We will reimburse him after he goes to the dealership; we are even willing to do this over the phone with a card while he is there.

      He needs to be the one to go to the dealership, we cannot go for him.

      This was explained multiple times.

    Mint Motors is NOT a BBB Accredited Business.

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