We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Utility Contractors

Ivy H Smith Company LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Prior to December of 2024, ********** ******* gave Century Link permission to come on our property to push wire. Century Link used Ivy H Smith to do the work. When we arrived at our home in December, we had sewer issues and a hump across our driveway, where they pushed the wire. It took them 2 times of digging up our yard however they did (hopefully) fix the sewer issue. For the driveway, they came to fix it while we were out of town and when we got home, we found that instead of just tamping down the hump, they removed a dozen patio pavers and replaced them with different pavers, which do not match! They also left a mess of sand all over the driveway. We called right away and they sent a person out to look because their subcontractor had told them the drive was fixed when it was worse than before. The person Ivy Smith sent said they would find matching bricks and come back to fix it because they agreed it was not right. The subcontractor then came back out, but without any replacement bricks. They told us they were not able to find bricks to match our driveway. We told them WE would find bricks. I sent a text to ****, the manager I had been speaking to at Ivy Smith, on 3/21/25, and let him know we would get in touch when we had matching bricks - he responded with "Okay thank you". 2 weeks later, on 4/7/25, I sent **** a text letting him know we had found the bricks and that we were ready for them to come install them. He did not respond so I sent him another text on 4/17/25 saying the same thing. He did not respond again so I called him and that's when he told me that we would have to PAY if we wanted Ivy Smith to come and fix what they destroyed. This is unacceptable given that we did not give them permission to push under our driveway and we had to find bricks to match what they destroyed. I believe Ivy Smith needs to make this right and come back to install the bricks we found to match our driveway. It should look like it did before they came on our property.

Ivy H Smith Company LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.