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Business Profile

Window and Door Installation

Wallaby Windows Of Fort Myers
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired wallaby windows thinking he was not the cheapest but seemed like a straight forward transaction, it has taken over 3 months to install my doors and windows that does not include order time somehow something goes wrong with every step of the way ******* does not call or text you to let you know his crew is not showing up for the day its never wallaby windows fault its his installer or the window manufacturer I am so tired of having my house tore up definitely do not believe the c*** about white glove service there is none of I didnt know how to repair my home the job would have been terrible at best nothing was finished properly

    Business Response

    Date: 05/13/2025

    I understand why this customer is angry about delays in the project because yes there were delays. However, I explained that when there is a manufacturing or distributing errors that is our my fault at Wallaby Windows. Due to the delays I also compensated the client which he accepted and made up for the delays. We remained professional during our entire interaction with this client even though we were verbally abused on multiple occasions. We kept in constant communication even though the news that the client got about delays was not the best. This job was completed successfully. 

    Customer Answer

    Date: 05/17/2025

     
    Complaint: 23107230

    I am rejecting this response because: there was never any compensation given. It was promised but never delivered. I have the invoice and cancelled checks to prove this. As far as his verbal abuse claim, I did respond to a text informing me of why no one showed up again after waiting all day. could you f$&k me around any more than you already are I still have the text. This company make promises and tells you different stories daily as to why its not there fault for the product being wrong or even installing the wrong product. I would like the compensation that was promised when he installed the wrong door in my kitchen.

    Sincerely,

    ****** *******

Wallaby Windows Of Fort Myers is BBB Accredited.

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