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Business Profile

Window Installation

ARMORVUE Window & Door
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Armorvue replaced all of our construction grade windows with impact resistant windows. The installation, which was completed on September 22, went well except our bedroom blinds were damaged during the process and one of the new screens had a hole in it. We informed the onsite team and noted the two issues on the paperwork we signed when we handed the final check over. We also called our salesman to let him know. He promised to get back to us to discuss what would be done to reimburse us for replacement blinds. After the citys inspection, Armorvue came back to complete the final installation steps, though the screen was still not repaired. We were assured that the ******* would be back to fix or replace the screen. We again called our salesman to inquire what would be done about our blinds and were told wed hear back once he had an answer. After hearing nothing further, we sent an e-mail to our salesman to express our disappointment. It is now November 11 and the screen is still not fixed and still no answer about restitution for our damaged blinds.

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