Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: 20283172
  
  
  
  I am rejecting this response because:
  
  He keeps threatening to sue me over our truthful reviews and now for filing a complaint about his conduct. I **** not be communicating to him further through here and **** not rescind my complaint. I don’t see this being resolved here. I’m starting to feel this is how he bullies people into only having positive reviews online. 

  
  Sincerely,
  
  
  
  **** ****

  Business Response

  Date: 07/07/2023

  The customer has declared his intention to smear our company "all over the internet" but his allegations are false. As appraisers, we are hired to place a value on a vehicle and then to assist the customer in obtaining a fair settlement from the insurance company. The customer apparently feels that his car was worth the amount he paid for it when he wrecked it 7.000 miles later. That is also a false assumption. No insurance company would pay that amount and I certainly never led the customer to believe that they would.

  In any event, I never promised, either verbally or in writing, that I would be able to obtain any set amount for his totaled car. I did promise, as I do with all customers, to fight on their behalf for a fair settlement. He also had the option of having an umpire assigned but he declined to take advantage of that. Below is what I wrote to him after I discovered that he lad left a negative review under a false name at BBB. I **** forward a copy of my email to both you and Guy.. 

  Hi ******* and ****,
  I hope
  that I can shed some light on what took place during our assisting with your
  claim.
  You
  hired us to prepare a valuation appraisal for your wrecked Tesla for which you
  paid $94,386.01.
  Your
  insurance company did a valuation report that showed your car had a retail
  value of $63,020.00.
  Our
  valuation appraisal showed that your car had a retail value of $85,127.15 at
  the time of the loss.
  Your
  insurance company hired their own independent appraiser who placed a retail
  value of $$66,462.01 on your car.
  We
  negotiated a settlement with their appraiser for $76,000.00.
  You
  also had the option of moving forward with either an umpire or
  a lawsuit, both of which you decided against doing.
  I ****
  be happy to send you the email chain between me and their appraiser which
  totaled 44 correspondences, offers, counter-offers, etc. 
  I
  spent more time trying to settle this claim than any other in recent memory.
  As far
  as your comment saying I was rude, I apologize if anything I said or
  my tone led you to feel that I was being rude to you. 
  You
  were my clients and I held the responsibility to protect your interests very
  dear. 
  I hope
  that you **** come to realize that the settlement amount was hard-fought.
  Perhaps your negative review should be directed toward your insurance company.
  It was their efforts to lowball you that led you to hire us.
  I know
  that we did a great job for you.
  Please
  consider deleting your negative review.
  Best
  wishes,
  ********
  ********

  Business Response

  Date: 07/07/2023

  I read what the consumer had to say.

  Once again, the consumer can not provide any evidence that we promised to place any specific value on his car. You have my letter to the consumer and all of the numbers. We obtained a $76,000.00 settlement for him vs. the $63,020.00 that the insurance company offered him.

  I can provide all documentation and copies of numerous emails to which the customer did not respond. Also, you can request copies of the numerous emails between myself and the insurance appraiser trying to negotiate a better settlement for the consumer.

  The customer also had the option to have an umpire make a decision but he rejected that.

  The customer has made allegations that he lost $20,000.00 and also $30,000.00. Everyone knows that cars depreciate after they are purchased and driven but this customer feels that his compensation should be twenty or thirty thousand dollars more than his settlement. Keep in mind that he only paid $94,386.01 for the car new.

  Let me know what documentation you need from me. I have been in contact with an attorney in Chicago and **** move forward with a lawsuit if the complaint is not rescinded. The consumer is the only one who can mitigate his damages from here. He has harmed my business by making false allegations and continues to do so. 

  You can also answer his question about any prior negative reviews or complaints about my company.