Complaints

This profile includes complaints for Riverview Memorial Park Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Riverview Memorial Park Inc

  3015 Okeechobee Rd Fort Pierce, FL 34947-4616

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  Riverview Memorial Park Inc

  1109 N US Highway 1 Fort Pierce, FL 34950

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother passed away on March 11, 2024. She was 100 years and six months. On 07/08/2024, I paid $1017 Riverview Memorial Park, for a headstone for my mother's grave. I was told by ****** at Riverview that the policy was to pay a deposit (half) at the time of ordering and the balance upon installation. Since I live in ********** and Riverview Cemetary is in *******, I paid the full amount up front. When the headstone was delivered in October, I noticed my mother's date of birth was incorrect. It was ******************. It should have been September 15, 1923. Since I had reviewed the draft and did not catch the error, I asked how much to correct the error. I was told $300. I paid the $300 online the same way I paid the original fee to Riverview on Oct 17, 2024. On Oct 29, I was told my bank rejected the $300 payment. But when I reached out to my bank, Navy ********************, they had no record of declining the payment, because there was over $100,000 in my account since June 2024. ****** said the contractor was coming on Friday and this was Wednesday, so I asked my cousin to go the Riverview and pay the fee because the contractor was coming on Friday. She paid. the $300 fee. I was told by Riverview that when the contractor came, they did not have the money, so he did not correct the date of birth. He required the money up front. So for two months, my cousin checked the grave site twice a week, no correction, but the money was being held. This has been a very traumatizing situation. My mother passed in March 2024 How is it possible that in January 2025, her grave marker still had DOB as ****. I was born in ****. I know that if I was a Caucasian consumer, I would not be going through this h*** Imagine, last month my mother had her street named after her ( ***********************************, ************************), ******************. I asked for my $300 back because I am traumatized and so angry, I felt I was treated unfairly because I'm black. I want the marker corrected.

  Business Response

  Date: 01/28/2025

  We are writing in response to a complaint made against Riverview Memorial Park Inc. dba
  Treasure Coast Monuments by *** *** **************. According to her complaint she feels we
  don't have appropriate policies in place. *** ************** reached out to us back in late June
  2024 inquiring about a monument she would like to have placed at her mother's grave site. We went
  over all the policies and procedures over the phone with her as well as giving her quotes on the
  monuments she was interested in. She agreed to proceed to the drawing stages with us which we
  do completely complimentary. We took down her email information and told her we would proceed
  via email seeing as how she lives out of state. *** **************** mother was buried at our
  cemetery so we would have both the birth and death date on file with our burial records. Those files
  were putted, and we gathered the information we needed to proceed with the drawing stages. A
  drawing was created and emailed to *** **************. The birthdate on the very first drawing
  was ******* 5, ****. This date was pulled from the interment burial form that *** **************
  personally gave us when she came to our office to plan her mother's burial service 3 days prior to
  the service. We have her signature on the interment burial form with the incorrect date. We did not
  know her mother was 100 years old when she was buried, nor do we know *** ****************
  age or birth date so we would not have known the date was incorrect- *** ************** did not
  notice the incorrect birthdate on the first drawing, She only asked that her mother's middle initial be
  added- We made the correction and sent a new drawing to her with the same date of Sept. 15,
  1953, on the monument. She approved the second drawing with the incorrect birthdate and asked
  to proceed to production. We then drew up a contract that not only had the birthdate written on the
  contract itself, but a picture of the monument drawing with the incorrect date was also on the
  contract. Ms- ************** still did not catch the incorrect birthdate. When the monument
  arrived and was installed, we sent her a picture of the completed monument. That is when she
  caught the mistake. She catted on the phone very upset and crying. We looked through at the
  records trying to figure out where the mistake happened and realized it had been her mistake from
  before her mother was even buried. We explained this to her and old her we would work with her
  the best we could to correct her mistake. We reached out to one of our 3'd party contractors to see if
  the 5 could be turned into a 2 without having to make a whole new stone and *** **************
  having to come out of pocket for a new monument. We did not want her to have to pay for a whole
  new stone. He old us he could do it. We old *** ************** what the cost of fixing the stone
  would be and she agreed to it. We then scheduled our 3d party contractor to come fix the date as
  welt as other work we had accumulated for him to do. *** ************** then took 3 weeks to
  attempt to make payment for the date correction. When having to hire a 3'd party contractor like that
  we require the full payment up front before the work is done. We old *** ************** this in the
  very beginning and she never made any complaint. *** ************** finally made payment for
  the date correction through our secure payment [ink that she previously used with no problems.
  About a week after her payment was made, we received an email that the payment did not go
  
  
  
  through due to an error on the customer's end. We reached out to *** ************** about the
  issue and sent her screen shots of what was sent to us from our processing department- She then
  stated she was confused about the payment and froze her accounts pending an investigation
  because she felt she was being scammed. We assured her she was not being scammed and that
  she must have just entered a number incorrectly. We sent her the payment link again for her to
  make the payment. We then went back and forth with her about the payment and let her know that
  the engraver was scheduled to be there Friday November 1"r and we needed payment before he
  arrives for the date to be corrected. She sent her cousin to our office the following Monday after the
  engraver was already here to make payment. The engraver was supposed to come back in a couple
  weeks or so as we had a very targe job for him on our property, but we did not have a date scheduled
  yet. Unfortunately, that project did not proceed fast enough, and we had to push back the date he
  would be on property. Not only do we have to coordinate with him, but we also must coordinate
  around funerals on property as well. He also travels 45 minutes to get to us, so we must have a
  certain amount of work for him. Before we could get a new date scheduled *** **************
  asked for a refund and said she did not wish to have the date corrected and told us that we changed
  our policies on her. No policies have changed. We tried everything we could to help her fix her
  mistake. She even at one point tried to blame the funeral home tor the mistake. ** she had made the
  payment on time and had not waited 3 weeks the date would have been corrected immediately. We
  have included a complete timeline of all our interactions with *** **************, at the emails
  between our office and *** ************** that correspond with the timeline, as well as the
  interment burial form with *** **************** signature showing the incorrect date from before
  
  the burial took place. Again, we felt bad and tried our hardest to accommodate *** ******************** mistake. We know these are hard times and when grieving you don't think clearly. Please
  let us know if there is any other information or documents you need.
  Sincerely,
  ******* *******
  Owner / President