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Business Profile

Marine Electronics

Stingray Marine Electronics LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Electronics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a raymarine e7 gps chartplotter. Through **** Sept 3 2024.Price251.36 The unit will not get a satellite fix.Would like a refund or another working unit.

    Business Response

    Date: 12/09/2024

     

    Please note that this complaint is under our main business Stingray Marine Electronics LLC # ********** this should be listed under Stingray **********************; # ********** as well sell used parts on **** with this account


    Today I received notice of this complaint via **** mail.   Please see attached conversations between myself and *** *****.  We sold him a used unit as is and was described in the listing, 

    DISCRIPTION WAS :    USED - RAYMARINE 7" HYBRID TOUCH CHARTPLOTTER, screen condition is like new, raynet port functions but unit has a defective seatalk NG port.   These typically sell for ******* dollars used.  

    He was dissatisfied with the minimal features it still offered.  Although it was nonrefundable we told him to request a refund. And keeping the unit.   As he explains the request for refund through **** was passed the 90days deadline again we extended courtesy and put a check in the mail for the price of the unit.   We have gone over and above for this person and was surprise he would file a complaint when most of this is no fault of ours and all on him.  Not reading the listing and letting 2 months go by after we communicated in October.  We stand by our used products and clearly state issues and pricing is based on the quality of the items.  We wish to not have a complaint of any kind but especially not one we have done everything to make right for this customer

Stingray Marine Electronics LLC is NOT a BBB Accredited Business.

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