Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a truck from Arrigo Ft Pierce on May 20th of this year. After I left the dealership, not even an hour later, the check engine light came on. I then returned to the dealership so they can assess the vehicle. They then told me they need to keep it and put in a service order, I was put in a rental car for 2 weeks and they could not give me an answer on the truck. I was then called and told that they "cannot afford" to fix my truck. It "needed" a new engine. They then tried to trade me out of the truck, but could not make any other deal work with other trucks on their lot. I ultimately asked for my money back, which is the money I put as a down payment. They told me it wasn't just that easy. Which is understandable, it is a big business. Although, they said it would be done within a week, and it was been three. I had to go in multiple times to push them to move forward with the process, and after many days they finally were able to give me a refund on my credit card. The part I am filing a complaint about is that they have failed to reverse my auto loan that was taken out for $23,134. I have a payment due on 6/19/25 (which is this coming Thursday). And they have yet to do anything about it. They keep telling me it will be done by the end of the week, and like before, it has been much longer. I will not tolerate if a car payment has been taken out of my bank account for a vehicle I don't even own or drive anymore. No managers answer the phone, no finance employees answer their emails. Not a single person answers the phone when you try and reach out to them. It is extremely frustrating as I am without a vehicle and no one is even available. This outstanding loan must be taken care of. It is still shown on my credit report. And all I am asking is that this is resolved as soon as possible. The ** at Arrigo is ***** ******. His numbers are *************) and *************). Both his main and direct numbers, which he fails to answer.

  

  Business Response

  Date: 06/19/2025

  Check has been sent to the lender.

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23476503
  
  I am rejecting this response because: 

  ***** ****** said a check will be overnighted to be delivered on Thursday the 19th. He lied because *** doesnt have the package yet. The bank is expecting a payment on the 19th. And they have yet to even mail it to them. This is unacceptable.

  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 06/24/2025

  Package delivered 06/23/2025 per tracking #.  Case closed.

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in May *******!to Dodge Arrigo Fort Pierce for its regular maintenance of an oil change I thought me bringing it to Dodge Arrigo Fort Pierce, where I purchased the vehicle was the right and safe thing to do. They have been maintenance the vehicle since I purchased it from them. ***, the service guy greeted me and helped me. I told him I needed an oil change and he said I needed tires which I already we went over prices for new tires and tires I liked . I paid $1462.35 for the tires, disposal fee, oils change, mount and balance and alignment for my vehicle thats a 2023 dodge challenger with ***************************************** mint condition. It is no longer in mint condition Dans technicians damaged every single rim on my vehicle while replacing the tires. They scratched and gouged the rims and chipped the rims horribly and broke a center cap. *** is aware of this they tried to give me the vehicle back hoping I wouldnt notice the damages to the vehicle. The service manager Rural tired to send me to a repair shop in **************** that is unprofessional I did not agree with the place he was trying to send my car to. I do not agree with them sanding my brand new rims down or spray painting my brand new rims.The rims need to be replaced and back to the original way The car was when I brought the car in that day to the dodge arrigo on May *******. I was told they were going to replace my rims with brand new ones to bring my car their May *******. Which I did and they did not replace my rims. They took my vehicle and literally added more damage they literally spray painted my rims with a can of spray paint and even got the spray paint on my brand new tires. I CRIED WHEN I SAW VEHICLE AND WHAT THEY HAD DONE TO IT. The rim is still broken in the center to. Its looks disgusting and highly unprofessional. Upset is an understatement. The **** LOOKS DISGUSTING!I never agreed to this vandalism they have now done to my vehicle! My rims are $2800.

  

  Business Response

  Date: 06/19/2025

  We damaged the wheels on the vehicle when performing dismount of tires.  We tried to repair the wheels and the customer was not satisfied.  ********************** purchased 4 New OEM wheels and installed them on the vehicle. The new wheels were done last week and were paid for by Arrigo.  Case is finalized.

  Customer Answer

  Date: 06/20/2025

   
  Complaint: 23399431
  
  I am rejecting this response because: After they ruined my rims and then spray painted them. They replaced the rims with NOT NEW OEM RIMS WITH USED REFURBISHED RIMS! The rights look hideous. There stuff all in the paint and the paint JOB on these so called USED REFIRBISHED LOOK AWFUL! You would think when a dealership ruins your vechile they would replace your car back to its original look. My car is a Dodge and you would think that Dodge dealership would do the right thing and replace MY FACTORY RIMS WITH THE ******* FACTORY RIM! They cant do that they taken every cheap route and destroyed my CAR!  Its sad and its wrong! This is whats wrong with the world today these people! I wont ever do business EVER AGAIN! Now I have had to go ORDER THE CORRECT BRAND FACTORY RIM COSTING ME MORE MONEY FOR THE DAMAGES THIS DEALERSHIP HAS DONE! Shame on me for thinking the would do the right thing!
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 06/24/2025

  These wheels were ordered OEM NEW.  The husband was here on the premises and when picked up the vehicle was happy with the final outcome. No concerns raised at delivery with New Wheels put on vehicle?

  Customer Answer

  Date: 06/30/2025

   
  Complaint: 23399431
  
  I am rejecting this response because:They are not NEW OEM RIMS! They are used refurbished rims! I had new factory rims now I have some trash refurbished rims the dealership bought because this dealership CAN NOT TAKE RESPONSIBILITY FOR DAMAGING PEOPLES PROPERTY AND DO THINGS THE RIGHT WAY! My factory rims that were on my vehicle prior to your dealership trashing them are not $300.00 refurbished rims that are now on my vehicle that your dealership put on there. When you damage someones property you replace it restoring the property back to its original look. What you don't do is what your dealership has done and taken the cheap route each time by first spray painting my rims and now depreciating the value of my vehicle with messed up refurbished rims. Its a SHAME! And now your mad cause this what you have done to my vehicle! IM A CUSTOMER THAT IS irate because of what you have done to my vehicle! I work hard for my things and to have nice things then people like you come and trash them and cant do the right thing. And you know exactly what you guys did you replace my factory rims with messed up refurbished rims end of story!
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will send you via US mail the information regarding my dispute with the company along with the emails from a representative for Arrigo Dodge and the letter that I addressed to Messrs. ***** and **** Arrigo at their office which I located on the ******************** site which all parties have totally ignored I am not technically savvy and do not know how to attach the above information to this dispute.

  

  Business Response

  Date: 02/20/2025

  I have reviewed the complaint and attached paperwork.  It looks like the purchase was finalized on the vehicle 1 day prior to voucher email going out to the consumer. Since there was no disclaimer on the $500 voucher could not be used on prior sale transactions, we will give  the customer  $500 towards future service, future purchase with Arrigo, or a $500 refund.

  Customer Answer

  Date: 02/21/2025

  I will mail you additional information.

  Customer Answer

  Date: 02/21/2025

   
  Complaint: 22812872
  
  I will mail you additional information.
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 02/25/2025

  Our offer stands.  The reason that the communication went out in email for $500 voucher after the sale is because the customer bought the vehicle under her company name not personal name. That is why the system did not recognize the previous days sale. Thank you.

  Customer Answer

  Date: 02/25/2025

  Does this mean that Arrigo is going to honor the $500 voucher?

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22812872
  
  Does this mean that Arrigo is going to honor the $500 voucher?
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 02/27/2025

  Yes

  Customer Answer

  Date: 03/07/2025

  To Whom It May Concern:

  I am more than delighted to accept the $500 that was promised for purchasing the car.  

  Since you are communicating with Arrigo, please ask them if I was supposed to get some type of verification for the the warranty on the vehicle that I purchased for $4868.  I was told that I would receive additional information on what was covered in the warranty; however, I have never received anything.  Since I do not know what is covered under the warranty, how would any service manager know that I even purchased the warranty as I have no proof other than a canceled check.

  Thank you for your assistance in this matter as I truly appreciate all that you have done.

  *** ******

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 22812872
  
  

  To Whom It May Concern:

  I am more than delighted to accept the $500 that was promised for purchasing the car.  

  Since you are communicating with Arrigo, please ask them if I was supposed to get some type of verification for the the warranty on the vehicle that I purchased for $4868.  I was told that I would receive additional information on what was covered in the warranty; however, I have never received anything.  Since I do not know what is covered under the warranty, how would any service manager know that I even purchased the warranty as I have no proof other than a canceled check.

  Thank you for your assistance in this matter as I truly appreciate all that you have done.

  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 03/24/2025

  Yes the customer would have all info on the thumb drive provided at delivery.  They can also come in and get a paper copy if would like.

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

  Customer Answer

  Date: 03/24/2025

  I am very pleased with the service that the Better Business Bureau has provided me regarding my dispute with Arrigo Dodge of Fort Pierce.  I just wish that I would not have had to reach out to the Better Business Bureau and Arrigo had lived up to its initial offer of $500.  I hope that it does not take Arrigo almost another year to finally send me the check.  Again, thank you so much for all that you have done in regards to my complaint.

  *** ******.  

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from Arrigo Chrysler Dodge Jeep ram of Fort Pierce on Oct.12th 2024, after buying a brand new 2025 vehicle, two days later, it broke down, it is now Dec.4th 2024, my vehicle broke down leaving me on the side of the road 3 times, it is currently still in their possession, and they have not been able to fix the same issue, I have been put in three different rental cars, The sales team at the dealership explained to me that it is out of their hands, I cannot trade the vehicle, which is deemed a lemon, and I cannot swap it out for the exact same vehicle, unless I pay up to $6000 out of my pocket! Chrysler replied to my emails and outright refuses to correct this issue in any way whatsoever, no swap out, absolutely nothing was offered to me to make this right, except to tell me they will keep fixing the vehicle for me why it is under warranty, now this is a brand new vehicle, it has come to my attention that the dealership Arrigo has been sold, I am confident that the previous owners would have called Chrysler and helped me, I have never been thru anything like this. I HAVE BEEN ROBBED!

  

  Business Response

  Date: 01/02/2025

  This customer bought a brand new vehicle from us.  Three weeks later it broke down and it is in our shop for a back ordered part. We cannot cancel the sale as the vehicle has been titled.  However, ********** will fix the car and the customer is in a free rental until that can be resolved.  This matter is between the customer and the manufacturer that holds the warranty on the vehicle.  If he would like, in the state of ******* he can pursue Lemon Law with the manufacturer.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22633020
  
  I am rejecting this response because:
  this was explained to me and i went into the showroom and was told they will put me in a other truck but I would have to pay 6000 out of pocket and I agreed to do so to get out of this nightmare, ...........**** the salesman told me he was going to pick the new truck up and he would call me when it arrived, i got a call from the ** who said that that truck now was not available, but he will have trucks in within a week and would call me, that was over a month ago.

  am i to assume by there reply that when my truck is fixed they will have a truck in stock???? NO MATTER WHAT THEY ARE SAYING THEY ARE IN FULL CINTROL. THEY SOLD ME A TRUCK, IT HAS BEEN BROKEN AFTER THEY TOOK MY MONEY, THEY ARE IN CHARGE OF FIXING IT, SO EVERYTHING REVOLES AROUND THEM 
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 02/27/2025

  There is no vehicle to acquire exactly the way the customer wanted and the vehicle he is in is fixed and in customer possession.

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:05/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cancel an order 17 hrs after purchase. Part taking more that a week to get it. Arrigo refused to cancel and refund the money.

  

  Business Response

  Date: 06/20/2024

  Customer came in and ordered a special order part from MOPAR at Arrigo Ft Pierce.  It was a window for a RAM truck.  Customer came in and placed an order for the window knowing and was told that it was special order part which does not have a return policy. Customer paid and agreed to get part. A day later customer came in and wanted to cancel the special order part, that order was placed the day before as per customer request.  Once order is placed it is non returnable or refundable with part vendor MOPAR. He spoke to me on the showroom upset that we would not take part back.  I told the customer the part was ordered with the proper disclosure and it was specific to his vehicle and we would not be able to refund and eat the cost. He was upset, and said his insurance would replace it for free, but he didn't call insurance first, he called them the day after.  I tried to tell him to tell the insurance to pay us since the part was coming, he did not want to listen and stormed off. 

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought 2016 RAM truck to dealer because of simultaneous ABS, traction control and trailer brake controller failure while towing ***** lbs on Interstate 95. Dealer replaced tire pressure sensor and cruise control switch, which had NOTHING to do with the life-threatening issue. Tire pressure "issue" was due to running over nail while trying to stop vehicle, and tire was removed at shop causing a code to be set for "no signal". Duh. The cruise switch does not cause the reported failures.

  

  Business Response

  Date: 05/30/2024

  Good afternoon,

   

  The first PDF titled ********************* has the work order with the customer complaints and the DTCs(diagnostic trouble codes). All codes that were in the *** were stored. We advised the customer as far as the first steps that needed to be taken to fix any potential issues. As far the *** issues they had it could have been *** pump, *** module, sensors. We did not have an active code to determine which part needed to be replaced so we started with the cruise control switch being the less expensive because we had a stored code for this as well. Customer agreed to get this replaced. They had complained about the tire pressure light flashing and we had an stored code for tire pressure 3. Once again, she agreed to replace it. They had other repairs done to the vehicle as well. They came in and paid for the repairs. The customer reached out to my service advisor days later to complain about the part pricing. They stated that they could buy the mopar parts online cheaper. I then reached out to them regarding this. At this point is when they told me that they dont even think they needed these parts. I had told them if they were still having issues with the vehicle, to bring it back and I would not charge them to diagnose it. They had agreed but never showed up.

   

  The second PDF is the entire Repair order with all documentations signed.

   

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Jeep Gladiator from Arrigo Chrysler, Dodge, Jeep and Ram in Fort Pierce on Saturday January 20th. The transaction total was around 43, 000 once it was all said and done. Since the beginning its been terrible customer service. The vehicle had only one remote the financial service guy got them to agree to pay for a 2nd remote. Which is in now and I should be getting it this week. The reason for my complaint is on the next day after the purchase I received a text message asking about my service, I explained in the text message that what they advertised on their website was no way near what the vehicle has. The ad said that the vehicle came with heated seats, lane departure assistant and a parking assistant. I never got a call back or anything. On Monday I called and spoke with a manager and explained that it was a false ad and the back window was leaking. He assured me to bring the vehicle in and he was going to check on a rental in case they needed to keep the vehicle over night he also assured me that the key fob replacement would be in when I brought the jeep in. When I got to the service desk ************************* was assisting me, he asked me if I am I staying with the Jeep? I said no the manager that I spoke with never called me back to confirm that a vehicle would be waiting. ****** did get me over to Enterprise rental, ****** said he could find out who the manager was that I spoke with and that he was tracking down the paperwork on the key fab. He said he would need to submit the paperwork because the key hasnt been ordered. Lets not forget I was told two other times that the key fab was ordered. The next week *********************** called me to ask how my service was so far, I explained to her all of the above and that I was lied to on what was on the Jeep ad and what was on the vehicle. She reassured me that she would refer me to her service supervisor to look into this. I waited for over a week and no response. I called her back this past Friday February 2nd and told her I havent heard back from her supervisor. She reached out to him and ask why I didnt receive a call back and his response was I didnt call him back because its not his department t that needs to be handled in the sales department so instead of forwarding the complaint on to the correct manager he did nothing. I was then sent on to the next manager ******************* and I left two messages without a response. I feel like I have been lied to and they are lying on the ads. I have pictures of another website that Arrigo advertised that same vehicle with the same false information. They cant say it was a mistake because they used false information on other websites. I have another example of Arrigo lying on the website, my ****** Tundra 2021 is a 4X2 wheel drive they placed that it was an all-wheel drive, they also put that the vehicle has a push button start and remote start which it has neither. That vehicle I sold them has lane departure and assisting lane departure which is what I thought was going to be offered in my Jeep Gladiator. Please assist me with having them make right to match the advertising that was on the website. ***************** ********************** ************

  

  Business Response

  Date: 02/13/2024

  We take every possible action to make sure that our disclosures on the websites are correct.  However there are many third party websites and providers that pull into the internet.  As a disclosure this is our  statement under disclosures of every vehicle.

  Certification Program Details: Certified Pre-Owned Go Details: * Warranty Deductible: $100 * Vehicle History * Roadside Assistance * Vehicles Up to ******* Miles and 10 Model Years. 3 Month/3,000 ************************* Warranty, Whichever Comes First, Measured From Certified Pre-Owned Purchase Date. Come see the all new Arrigo CDJR of Fort Pierce. HERE YOU CAN SAVE BIG. WE HAVE SOME OF THE BEST PRICES IN *******. 100s of used cars to choose from and top dollar for your trade!! Best APR with approved credit and ZERO DOWN AVAILABLE, JUST SIGN AND DRIVE!. We put every used car through our state of the art service center. Come to Arrigo Fort Pierce where you will be treated like family. VIN decoding /vehicle features/ vehicle specs are provided by third party company, seller does not guarantee that all features are accurate.

  I do know that you came into the store and test drove as well as reviewed the vehicle in question in person before purchasing. At that time, if there were any concerns or missing options we would have not proceeded with the sale. There was 1 key with the vehicle and at delivery you requested a second key which we agreed to provide in writing on a WE OWE at no additional cost.  There was nothing else discussed at time of completion of sale as far as the options on car since it was test driven by you.

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21253075
  
  I am rejecting this response because: When you buy a car you see on the internet you are trusting that the car company is being honest and truthful with what they are selling. How on earth do you think a person can jump into a new/used vehicle they have never sat in and go thru every bell and whistle within a 10 minute test drive. Again I pulled up the add for your service man read it to him and he said yep that's the correct vehicle. I attempted to text and call your dealership within 24 hours and never got a response back. I then even spoke to a different department several times explained my concerns and waited one week then I had to call again to find out why nobody called me back and nobody called me to discuss my issues with the vehicle you sold me. I think you need to pay for what you advertised on your website, this is a huge safety concern for me and my family. I gave you a vehicle that had the land departure and was expecting according to your ad this Jeep Gladiator that I was purchasing had those same features, if I would have known that those safety features weren't on that vehicle no way in h*** I would have walked out with that vehicle. Not only are you misleading and providing false advertising you are putting me and my family at risk of injury without those safety features that YOU advertised on your website. You mentioned 3rd party being inaccurate on their website but you have yet to take ownership that on several examples I gave you on your website that you said two different vehicles that your company put online didn't have those safety features.  It is very unfortunate that your company isn't taking ownership of what you said came with your product. Bottom line you are taking advantage of people when you advertise false safety features that are not on the vehicle. When I purchased the vehicle I drove off your lot thinking I had those safety features and when I realized I didn't I tried for two weeks to talk to your company.
  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a jeep Cherokee last year May. That was great. Unfortunately , I got in an accident causing it to be totaled. I received a notice about my a refund on my gap insurance purchased with my contract. I spoke with the company and they advised I have to contact Arrigo as they issue it to them in care of me. I have been calling them since last the ending of last month (November). After 3 days of calling and leaving voicemail messages & speaking to their receptionist ppl to have someone call me back in their finance department I got nothing. But attitude because I called at least 15 times each day. I got someone to call me from an online request. And he could not help and advised for me to come in person the speak with finance. *Note: I live 1hr away. And I asked if its was necessary for me to drive up there instead of handling it through the phone (all my info is the same as when I bought the car). He said yes I have to come in person. So, I drive all the way up there for them to just send an email to their accounting ***** which, I had been telling them through the phone. But, whatever Im already here and its getting done. Now, 3 weeks later, I have been calling for 5 days and getting the same treatment and still no check (which I dont understand bc they have my banking information). I have even left voicemails about contacting bbb and its like they refusing to call back. All I want is whats owed to me.without having to jump through hoops. It really could have helped with the holiday season but that not the issue.

  

  Business Response

  Date: 12/27/2023

  We have looked into the request and provided the customer with the bank information which is Capital One.  They are the ones that would have processed a Gap refund directly.  Customer was provided email address to Cap 1.  It looks to have been processed in 2022.

  Customer Answer

  Date: 12/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drove my car in to have recalls fixed. I signed off saying that if they needed to fix anything over the amount of $0 (since the recalls are covered) they would call first. When I went to pick my car up, it was not working (smoke blowing out excessively, the idle shaking without the gas pedal being pushed, chemical smell coming from it...) They took it back in and then called me a week later saying that they were not responsible for the damages. I had to have it towed to another mechanic who informed me that they broke several parts while servicing the recalls and my engine was blown out. I now need a new engine. My car was working before I brought it in and after they fixed the recalls, I now need to spend ****s to get a new engine which I don't have being a single mother and teacher. They were not concerned with anything and offered no assistance.

  

  Business Response

  Date: 11/18/2023

  The vehicle came into our shop with many lights on in the dash and running poorly.  Customer did not want to diag the car and declined any needed services at the time.  We performed recall and did not go any further as per customer request. The car came in with over 100K miles into our shop, last time here it had a service done at 30K miles.

  Customer Answer

  Date: 11/20/2023

   
  Complaint: 20852798
  
  I am rejecting this response because: The fact that I didn't bring my car into the dealership for oil changes since ****** miles is irrelevant. I am allowed to have it serviced other places and it was serviced regularly. The lights that were on, were because of the recalls that needed to be fixed so again, irreverent. I never refused a diagnostic. This is falsifying what actually transpired. I was told to sign where it said, "if anything needs repairing beyond zero dollars, I would need to be notified and give permission". Not to fix the recalls, break my car, and take no responsibility for it. When the recalls were being fixed, there were blatant damages made and you all tried to hide it or pretend it didn't happen. You drove my car to the parking spot after "fixing" the recalls, knowing smoke was pouring out of it and it was no longer drivable. But you said nothing and did nothing. Parts of my car that were working before I brought my car in are no longer working. And my car was running just fine. I only brought it in for the recalls. Now I am without a vehicle because of this deanship's mistakes. This is not only fraudulent behavior, but it is unethical on all accounts. The dealership has the ability to make this right and chooses not to, leaving a single mother and educator in our community without transportation of her own. I now rely on my children and friends for transportation because I cannot afford to replace the engine you all broke. This is not okay on any level. I don't even know how you justify it.
  
  Sincerely,
  
  ***************************

  Customer Answer

  Date: 11/27/2023

  I just re-read the response from Arrigo Chrysler Dodge and felt that there were so many Blatant Lies that I needed to list them separately in order for you to better understand how egregious their actions have been in this matter.
  
  Blatant Lie #1: The vehicle came into our shop with many lights on in the dash
  The only dash lights that were on were the ones related to the Recall problems that the vehicle was brought in to address. Suggesting anything else like they did is not just incorrect, it is extremely deceptive.
  
  Blatant Lie #2: The vehicle was running poorly
   The vehicle was running just fine, there were no problems with it other than the dash lights for the recall items. That is in contrast to when I received the vehicle back with huge volumes of smoke billowing out of the exhaust and the engine shaking massively and being barely able to stay running.  In fact, when we went to tow the vehicle away, the Service Advisor who had originally accepted the vehicle stated that when he originally drove it into the shop itself, it drove just fine, and when we requested that he reiterate that to management, he agreed to do so. If he did so, they obviously must have made it clear to him that he needed to change his truthful story to absolve the dealership.   
  
  Blatant Lie #3: Customer did not want to diag the car and declined any needed services at the time.
  They absolutely did they offer to diagnose the car as there was no reason to do so at the time since it was running just fine. That being the case, there was nothing for me to decline. You cant decline something you were never offered. That scenario is completely made up, and is another example of their high level of dishonesty.
  
  Blatant Lie #4: We performed recall and did not go any further as per customer request
  There was no such request from me. In fact, I was told that if they found anything wrong in the course of addressing the recall that they would call to let me know. They of course never called.
  
  Blatant Lie #5: The car came in with over 100K miles into our shop, last time here it had a service done at 30K miles.
  This is a lie by insinuation. They made that statement to insinuate that the vehicle had not been serviced for over 70K miles, but there was no requirement for me to have the vehicle serviced at their dealership and the vehicle was regularly serviced at another location and kept in excellent running condition. That statement was made by them with devious intent.
  
  It is very difficult to receive a fair resolution from a business that lies so blatantly about what actually happened, and for your additional information, the oil level in the vehicle was checked just a couple of days before it was brought to Arrigo Chrysler Dodge and it was full, but as you have seen from the mechanics report already submitted, the vehicle was 2 quarts low on oil when I got it back and towed it to him. Obviously Arrigo Chrysler Dodge did something that caused that and the other problems previously mentioned and documented.

  

  Business Response

  Date: 12/12/2023

  We have a signed repair agreement by the customer that notates the vehicle was smoking at time of arrival as well as all the stored codes as we scanned the vehicle prior to recall repair.  The customer declined any diagnosis or work other than the free covered recall.

  Customer Answer

  Date: 12/14/2023

  Their response is a blatant lie!! My vehicle was not smoking when it came in and if they have anything signed by me, it is forgery or fraud! They either added my signature to something they created to cover their mistake up or they are lying about having that document. This is illegal! 

  Customer Answer

  Date: 12/14/2023

  Please provide this so-called document I signed stating my car was smoking when I brought it in. I would like to see the forged documents if they are available. 

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20852798
  
  I am rejecting this response because:

  Please provide this so-called document I signed stating my car was smoking when I brought it in. I would like to see the forged documents if they are available.
  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/03/2024

  This case was allready closed by BBB.  The customer has been offered a free diagnosis. Has chosen not to bring vehicle back.

  

  Business Response

  Date: 01/04/2024

  I attached the copy of the repair order.

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a car from them 1) $11,000 car sold to ** for $24,000.00 2) some kind of warrenty 3) within 4 months major electrical issues 4) They cant service the car because the are a Jeep dealer and the car is a ****** 5) call and ask for manager get put to voice mail 6) All back talk to Sales Rep who could careless 7) Car should of never been sold with this major eletrical issue should of been sent to auction.This is the second car we bought from them. First car was a Jeep had it for not even a year and it had ********* worth of work that my ext warrenty took care of except ****** They had it for 3 weeks and I got it back and had ior montb and right back in for another 2 weeks 1) no calls telling me whats going on 2) message after message before a call back 3) appointment st 8 no calls at all :4) was told they dont ever look at the jeep for ***** hours. So why was my appointment st 8 5) No manager when ask to soeak to ever called back 6) left messages about getting copies of warranties for both car. Finance does not call back or sends us the warrenty

  

  Business Response

  Date: 11/03/2023

  ****** sorry about your experience. Please contact us and we will trade you out of the vehicle

  Customer Answer

  Date: 11/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  
  Sincerely,

   

  
  
  *************************