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Business Profile

Public Utility Consultants

Fort Pierce Utilities Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Public Utility Consultants.

Complaints

This profile includes complaints for Fort Pierce Utilities Authority's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fort Pierce Utilities Authority has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/20/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they charged a credit card twice with no authorization and they are saying it wasnt on autopay but reoccurring payments auto pay and reoccurring payments are the same thing and i never put it on reoccurring or auto pay because i use different cards they will not refund any of it

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22058832

      I am rejecting this response because:
      You are only allowed one extension for payment per YEAR and the extension was not needed because it was paid before power was cut on cut date. You cannot cut a persons power after they have paid for services period. Then to have to wait hours for a reconnect is unacceptable.
      Sincerely,

      *******************************ng and every dollar counts. I am not the only resident in this city either with these problems. Fpua does not show any regard for their customers. Its summer time and high temps with kids being home every dollar counts and air conditioning is a necessity. When i asked when a tech would come out and reconnect me i was told by NOON. Totally unacceptable

      Business Response

      Date: 08/05/2024

      Good Afternoon,
      Fort Pierce Utilities Authority (FPUA) is a municipal utility provider and provides electric, water, sewer, gas, and fiber internet throughout the City of Fort Pierce and parts of ****************. FPUA is governed by a Board of Directors who are appointed by local government officials (i.e. City of Fort Pierce Commissioners, ************ Pierce Mayor).
      The Complainant received multiple notifications regarding the due date of her bill. Her first notice was mailed to the Complainants address on June 25th, 2024 with a due date of July 15th,2024. After payment was not received, FPUA mailed a Cut-Off Notice on July 16th,2024 advising the Complainant that payment, in the amount of $361.66, was due by 5 pm July 26th, 2024 to avoid disconnection of utility services.FPUA also contacted the Complainant on July 24th, 2024 via Interactive Voice Response (IVR) to advise that the past due balance of $361.66 was due by 5 pm,July 26th, 2024 to avoid disconnection of utility services. The Complainant did not attempt to contact FPUA to request an extension or payment arrangements, which she would have been eligible for had she contacted us.

      Attachments provided.

      Thank you.

      Business Response

      Date: 08/12/2024

      Good Afternoon,

      FPUA customers are eligible for one extension every six months.  FPUA utilizes AMI (Advanced Metering Infrastructure) technology for our meters.  Once the disconnect batch has been processed,we are unable to edit the file until it is fully processed through our meter data manager.  ********************** paid on July 29th at 8:04am, after the disconnect batch began processing for that day.  Once the batch has successfully processed and weve received notification from our meter data manager, FPUA then begins the reconnection process.  The payment was due on July 26th by 5:00pm.

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

      Business Response

      Date: 07/18/2023

      This response was received while I was out of the office.  I have spoken with **************** and refunded this charge.  It should have been refunded at the time of reconnection.  

      Thank you,

      *********************

       

    Fort Pierce Utilities Authority is NOT a BBB Accredited Business.

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