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Business Profile

Roofing Contractors

Leak Busters Roof Repairs, LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Leak Busters Roof Repairs, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Leak Busters Roof Repairs, LLC has 4 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

       
      Complaint: 23212334

      I am rejecting this response because:

      Sincerely,

      ******** *******

      leakbusters never addressed my concern. How could they charge $1650.00 for one man aka the crew to work on my roof for 5 hours. That is outright stealing. Please address the issue instead of giving double talk about your expense in being in business. Leakbusters paid all these expenses prior to the one man crew working on my roof for 5 hours. They also never inspected the job which should be done. As I am disabled I suspect ********* ******* created the need for more work when he walked on the roof.

      work.

      Business Response

      Date: 04/16/2025

       
      		 


      Your link will not let me proceed with my response 

      Here it is 

      Response from Leak Busters ************:


      Thank you for taking the time to share your feedback. While were sorry to hear that your experience did not meet your expectations, we appreciate the opportunity to clarify a few important points.


      At Leak Busters, we pride ourselves on transparency, professionalism, and quality service. Roofing repairsno matter the sizerequire more than just labor. The cost of any roofing job includes critical protections that exist for your safety and peace of mind, not just ours. This includes:

       

      • General ******************* in case of any property damage, youre covered.

      • Workers ********************** protects you and the worker in the event of injury.

      • Vehicle and Equipment Coverage ensuring our crews can safely and efficiently get to and from job sites with the tools required to do the job right.

      • Permitting, Licensing, and Training our team remains compliant, certified, and skilled.

       


      These are not optional overheads; they are essential investments in safety, compliance, and service reliability. When you hire a professional roofing company, youre not just paying for a few tiles and a few hours of laboryoure investing in assurance, accountability, and long-term peace of mind.


      Regarding the sales process: we strive to provide quick turnaround to meet customer needs, especially when time-sensitive issues are involved or when insurance deadlines apply. Its never our intent to pressure anyonerather, we aim to be efficient and responsive.


      As for the scope of the work performed, we understand that roofing can often appear simple from the outside. However, replacing broken tiles is often just the visible symptom of underlying issues. Our job is to address not only whats visible but also what could compromise your roofs integrity down the road. ********** the technician assigned, is one of our most trusted and experienced workers. While a full crew may not have been required for this repair, the pricing reflects the comprehensive service, not just the headcount.


      If there are any concerns about the quality of the work, wed be happy to return and inspect it. We stand by our workmanship and are committed to ensuring your roof is sound and secure.


      We hope this helps explain the value and protections built into our pricing structure. We are always open to dialogue and wish you the very best.


      Sincerely,

    • Initial Complaint

      Date:08/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Damaged roof on car

      Business Response

      Date: 09/22/2023

      We apologize for the inconvenience this has caused you in this time. We have tried to resolve this matter with the individual but have not come to an agreement. We have offered to pay the autobody shop for the repairs to the vehicle. Unfortunately, we are unable to meet individual in a parking lot and hand over five thousand dollars cash. Please reach out to our office with the invoice from the auto body and we will be more than happy to take care of the bill. Thank you for your concern. Sincerely ******************************* owner of Leakbusters

    Leak Busters Roof Repairs, LLC is BBB Accredited.

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