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Business Profile

Car Dealers

BMW of Fort Walton Beach

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/25/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This dealership did a diagnostic (which I paid for) and found a battery defect. They were very polite and responsive when doing the diagnostic and presenting me with a proposal for repair but I later presented documents showing the repair is covered under warranty. After stating they couldn’t find a “warranty code”, the dealer referred me to BMW corporate. BMW has confirmed my warranty coverage and attempted to contact the dealer on my behalf. The dealer did not respond. I have left multiple phone messages and emails but the dealer is not responding to me. BMW corporate assigned a case manager in an attempt to get the dealer to respond but those outreaches are being ignored too. In summary, I need to have my car repaired, the repair is covered under warranty, BMW corporate confirms the warranty coverage, and this dealership will not respond. This feels as if they are choosing to ignore warranty repairs that are inconvenient or that they don’t want to deal with. Extremely disappointing.

    Business Response

    Date: 10/25/2022

    customer has been contacted and satisfied. customer advised he will contact BBB to rescind his original complaint

    Customer Answer

    Date: 10/25/2022

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18308517, and find that this resolution is satisfactory to me.




    Sincerely,



    William Martin

BMW of Fort Walton Beach is NOT a BBB Accredited Business.

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